I submitted a doctor s order to the retail store s...

I submitted a doctor s order to the retail store several weeks ago. The employee asked for my insurance cards and enter all the information into the computer. When I asked how long it would be until I was informed he was very vague with his answer. All he really said was, this is a retail store.
Four weeks went by without any communication so I called the retail store . In short I was told that the doctor had an incorrect insurance code. Why didn t someone call me or call him? I called the doctor s office asking to fax a new order. A few days later (week 6) I saw my doctor and got a new order with the right code. The next day I called the headquarters explaining this lengthy delay and ask if I could submit the order straight to them. The answer was yes and I was instructed to make sure my name was legible and to put it in an envelope and on that write the destination which I did. Another week goes by and I hadn t heard anything. I placed a call to the person that claimed the code was wrong and she replied she didn t have it (week 7). I told her I was told it was there by a person who transferred me to her. She was clueless. She said she would call me back. She did. The holdup this time was because I printed my name and address on it as I was told by the first corporate person I spoke to. Then she hastily said she already asked my doctor to fax her a new one. What a slipshod commutation system this place has. Finally, I asked how much longer this would be and she just talked and talked vaguely. I asked her again because she didn t give me an answer. I got the same go around without an answer. Tomorrow marks week 8. This is a Home Healthcare Giant ????
Wow! Being a retired healthcare professional of 43 years with licensing in New York, Ohio and Pennsylvania, I find this completely unacceptable.
Rebecca Morris RPh