The bank manager is a woman who did not even deign to leave, after 20 minutes of waiting for her and when talking on the phone did not even introduce herself, in my opinion - not a professional. It was served in a bank of St. Petersburg, so they came to us and offered coffee and explained everything in detail. This is professionalism !! Tashkent, as it was backward in everything, will be so. While the corresponding frames are working in it.
In short, it is possible to obtain Soms of Uzbekistan or US Dollars inside the bank. Bank accepting Visa cards. If the ATM does not work it is possible to get tickets at the counter with your Visa card and Passport
bank with disabilities! Either there is no cash desk, they only accept the plastic of their bank!
In this building there is the head office of the bank, in connection with which there are no several banking services inherent to all other banks. The building was acquired a few years ago in the property. At the same time, the number of times he always came in helped with the utmost courtesy, the work was done promptly, the guards did not even ask where they were going. In principle, all the rules.
Here, I am giving 4 star review for my experience with this bank. There were no critical issues with which I faced at this bank. But, the operation that I wanted to do did not work, later I understood that this type of operation cannot be done from any bank. The only point is that initially bank staff said it could be done, so I spent some time at the bank, luckily not so long - as they later clarified and the answer was negative.
Unprofessional bank
P.S. intially i gave this bank 1 star, but because of the Branch Manager Bekzod, i changed it to 4 starts
#1 no one follows queue
Recommedation: install ticketing system
After talking to Manager:
It turns out there is a ticketing system, they just didnt let the customers know that there is such option.
#2 They wont take damaged currency, even if it's a slight or tiny damage.
After talking to manager:
This is all across the board in all of Uzbekistan Banks
# 3 i was trying to exchange 100$ that were given to me by 'Bank of America' in USA. The staff member of KDB accused me of trying to exchange fake 100$.
I felt embbarassed and wasn't sure why she accussed me of trying to exchange a fake bill.Instead of trying to double check or call the management- she did nothing.
Recommendation: train your staff better
After talking to Manager:
Manager Bekzod explained it to me that their new detection technology can't sem to function properly at time, so Bekzod reassured me that they will take a closer look and take steps to fix the issue.
Thanks to Manager Bekzod for his professionalism and promt service
A disgusting bank with a disgusting manager named Aziz Khasanovich Niyazov. He is principled, treats clients in a rude way. Its main principle is TO COMPLICATE everything!
The multipay app works disgustingly. The support service says that there is no IT specialist and they are not sure if they can solve the problem. That is, every time you convert funds, you think whether I will be able to convert them or not. They have not been able to solve the problem for several months.
kdb.uz