Hannah McGovern

Review of UW Health

My brother was sent here for surgery to get a pump...

My brother was sent here for surgery to get a pump put in for medicine distribution through the spine. Upon arrival (at a scheduled time), there was not a room ready. Mind you both of us are confined to wheelchairs, i have a neurological disorder and he has suffered an inoxic brain injury. Waiting for an hour and a half in an empty waiting room can be very uncomfortable. Before surgery they ignored his allergy to adhesives and used them anyway, resulting in 2 extra pokes from a needle. The surgery went great, he got out of it earlier than anticipated so we were told we were able to visit. When we got in this tiny room assigned to him, i had enough room to pull in with my chair, and no other room at all. They put his wheelchair in the bathroom and then told us the sound didnt work on the t.v. they fixed that, but when i tried to order his lunch the phone didn't work. So i went to get some water for him to drink and the sink had been leaking for a long amount of time, enough to make the wall fall away from the pipes with minor pressure under the sink. When his food came he was so hungry I could hear his stomach and see drool coming out of his mouth, but they told me he had to lay flat for 24 hours after the surgery to insure placement. So he had to eat laying down when he already had issues swallowing as it is. He had to drink laying down when aspirating fluids was what made him brain dead in the first place. So we listened and fed him anyway. He was awake all night trying to move and belching and moaning, so we told them his belly was upset, and they gave him tylenol! For a belly ache, out of all of the medicines for stomach aches and reflux. In the morning after 4 bites of his breakfast (still laying down) he projectile vomited everything up from the night before and the morning. So i hit the call button and told a nurse we needed someone NOW, and we waited 5 minutes until i finally had to personally go find someone to help so he wouldnt sit in his puke any longer. We then requested to leave and they arranged a ride but had no lift to transfer him with. When they got a lift finally, the battery was dead. On the way out, his catheter bag, had a tear in it from them trying to lift and transfer him. Never going here again. Unless im legit bleeding out.