USA Phone.com & VOIPUSA.com Review

Mike, The Lead Systems Tech at USA Phones and I have worked together on our phone systems for more than 10 years! Since 2004! Together with Joe Groves at their headquarters, they have helped us navigate and move our phone systems to better ones as the years have passed. Very efficient service, prompt and detailed response to all and any of our needs. If you want the latest cutting edge technology on the phone front, go to USA Phone. Thanks Guys!

Very prompt in their response typically resolved while I am on the phone with them! Very knowledgeable! Equipment Reliable! Dependable!

Our company needed phone lines installed quickly in order to accommodate an unforeseen move. USA phones sent a team right out to assess the situation, installed the new lines & had us up and running in no time at all. As usual, the technicians were great & super nice. Thanks everyone!

USAPhone is a great service provider and partner. I have been working with them for over two years and I am impressed by their service and appreciate their customer-centric approach. Their focus on the customer begins with their owner and runs through every employee in the company. I recommend this team!

We love our account rep. Linda Scollon! She is always there when we need her consistently providing top notch customer service! Thank you Linda!

Our experience with USA Phone thus far has been great. The customer service is excellent. Our trainer, Linda, was very patient and helpful, even when we were late for the training class. I appreciate the follow up and attention to detail that they offer.

Great company! If we ever have any issues they come right out and fix the problem in a timely manner! The customer service could not be better!

Had a customer that had a failed router so all their phones were down. Called their voip provider and was told it could take 4-6 days to get us back to 100%. Called USA Phones and they came out and fixed it same day. 4-6 days with out phones, or a couple of hours? They will be switching to USA phones as soon as their contract is up.

We have been using USA Phone in our office for years and highly recommend them. The personal and quick service fantastic.

Great service, very responsive to any issues and very reliable

We have been with USA Phone for over 15 years! Love them and their service. Great staff, knowledgeable sales people and top notch tech people. Can't go wrong with this outfit!

Use strong arm tactics to keep you in contract, we dropped the service and went with 8X8 VOIP much better service and lower cost.. The line they provided me was recycled and full of spam and telemarketers. Now they are still charging my credit card the full amount each month despite the fact that I have downgraded service to the minimum required by their contract. I have asked the accounting department for 3 months to fix the problem with the bill and again here is another month of full charges on my card. I guess it's time to consider legal options.. BEWARE!!!

My original post in December 2018 is above this was after notifying them in July 2018 that I was no longer using the service but they insisted on keeping me in the contract that was on their webpage in 2014 that no longer exists. I was a good sport and agreed to it.

Here we are May 2019 and the problems still exist. They called me and wanted me to remove the Google post then he would let me out of the contract.

I said send me the terms in writing and they did not. Now I am still being billed arbitrary amounts ranging in $50-$100 differences for a service that is disconnected and not in use anymore.

8X8 Voip is excellent and they know how to bill a credit card each month with the correct amount.

USA Phone is always attentive and responsive to our needs, whether we need to do an update to our system messages or a total change. Linda S. was especially helpful by inquiring about our specific needs and customized our message to exactly what we requested. Thanks so much for your assistance!

Very reliable and always there when I need support or have a question. There support is all US based and native seekers.

We are a large Ophthalmology practice, and decided two years ago to start the transition to a new phone system, practice wide. Being a very big task, and lots of moving parts, I can honestly say without Linda Scollon, Joe Groves and Gordon, this would not have been possible. All three of them go above and beyond, no matter what my issues may be to ensure my practice is operating effectively. Being a Manager, I can honestly say these three are what type of employees managers dream of!!! Kudos to you guys!!!

Great service and also a great product. They were a pleasure to deal with.

Great customer service. We have been USA Phone customers for many years and would never consider using anyone else.

Linda is a pleasure to work with and very thorough in her training and planning.

USA Phone provided us with state-of-the-art new phones; quick, professional installation; and they continue providing excellent service. Their Customer Portal makes it easy to make changes and updates to our service!

I have been with USA Phones for close to 10 years and have had nothing but a good experience. When I call with an issue (which is rare) it is typically resolved by the end of the phone call. Each and every employee is more than helpful. Excellent reliability regarding the hardware and software.

Reliable service and always available help, if needed

Love the phone service, the equipment and customer service couldn't be better!

We at Holdbrook Pediatric Dental transitioned to USA Phones almost 3 months ago now. I could write a book on how accommodating and friendly all the staff at USA Phones have been, but I can't. However I will share this one particular instance that sticks out to me the most. I completely forgot to send our Thanksgiving Holiday message script to be recorded earlier in the week and of course remembered the day before the Holiday. We needed a Holiday message to make our patients aware that we would be closed for the next 2 business days. I called Linda at USA Phones to see what if anything could be done. She went above and beyond to record our Holiday message and had it uploaded and ready on our system, all before she left early for the day. I was so grateful to her and USA Phones for providing to us what we needed in a crunch. I would recommend them to anyone who is in need of a company that cares about its customers and their business needs.

Thanks Linda for being spot on in time of crisis. CPS truly appreciates your time and dedication to service. Even though its been a while since we've spoken you makes us feel special on every occasion. Thanks again for all you do.

Excellent customer service from Linda. She provides us fast assistance with any of our phone system needs, which is rather complex for our company.

Always great service. Extremely responsive, patient yet quick, efficient, informative, and all around a pleasure to work with. Would recommend to everyone.

Bravo to Linda Scollon who ALWAYS takes the burden off of my busy schedule to assist with our company detailed request. I send Linda an annual request at the height of my busiest season and she quickly streamline's the request.
A USA Phone Company Asset! Thank you Linda!

To the Ownership of USA Phone: I just wanted to thank you (Linda) for taking care of that issue for me and for always being so accommodating and quick with your responses to us! Excellent and prompt customer service!!

Frank Muratore, General Manager
Giumarello's Restaurant & GBar Lounge

We use USA Phone at our offices and the experience has been nothing but GREAT. We would recommend them in a heartbeat!

I have worked with Linda for the past 3+ years and each and every day she provides 1st class service. She has extensive knowledge of their products and can explain it in terms that everyone understands. Please call USA Phone and ask for Linda for all your VoIP needs!!

Great phones, fast service, and competitively priced.

Have been dealing with USA Phone for many years, and our experience with the company has been consistently great!

The team at USA Phone is very knowledgable and friendly. If you're a small business and not using them for your phone system, then you're paying way too much.

Switching to USA Phone was a great decision for Corpus Christi Church. The product, the sales and definitely the service is most satisfying. Experiencing "service with a smile" AFTER the sale is rare and most appreciated! Thank you, USA Phone.

Many thanks to USA Phones in helping to figure out our problem and getting it corrected. USA Phone Technician Epi DeJesus was onsite his professional approach and customer care is top notch!

Great team to work with from sales to install to service. They are efficient, professional and wonderful to work with. I highly recommend them . Thanks

They are always good to me. Great service to back up an even better phone system.
Thank you

We are very happy with the service we get from USA Phone. They handle any problem quickly, and are very responsive when I call for anything.
I would highly recommend them.

Been with USA Phones for many many years, always been great help & fast. Thanks for all you guys do!

We have been using USA Phones for over a year and have nothing but good things to say about them. Reliable and excellent customer service makes having them our telephone provider enjoyable. Linda and Joe are always there to help if an issue arises or an adjustment needs to be made and does so in a prompt matter. These two individuals are truly customer focused and the reason I will continue recommend USA Phones.

We've done business with USA Phone for many years - quick response times on support and or service issues and friendly staff. Recently upgraded service and replaced our outdated phones and the process was painless and efficient, with plenty of training provided for our employees. I'm pleased to have made the decision to stick with USA Phone.

Great job on a recent emergency call. Responded quickly, found the part and got our phones up and running. Shout out to Mike Brook. Always great service.

I have been a customer of USA Phones for quite a while and when I was considering Installing new phones and VOIP, as always, USA Phones came through. They were knowledgeable and streamlined the process. Anytime I had a problem or issue, it was addressed immediately. Thank you.

Honestly, they are the best vendor I work with. They are extremely knowledgeable and very responsive to support tickets.

USA phones is a quality supplier of VOIP. Their customer service is an A+. They're always available to help whenever you need them.

Linda has been super helpful and knowledgable since the first day we got the system installed. Today I needed a change made right away and she gladly did it immediately and took the time to stay on the phone with me to teach me how to do it myself in the future. I would definitely recommend Linda and this company.

Linda Scollon gets a 5 star for customer service! She is always there when I have a question or request and matters are always handled the same day. Thank you Linda!

We had a fantastic experience in our cut over from a previous phone company to USA Phones. Their technology is outstanding, we are very impressed with the call quality and many many features!!! Gordon and team really went above and beyond to get us up and running and ready for the new system! Thank you!

Linda and crew there always have done a great job for us here at South Jersey Window Tinting they always do a great job and never leave you with out there great service team....

Great services, great phone system and the customer service was top notch. I would recommend USA Phone to any new business or any business looking to upgrade their system.