Todd Thanhauser Review of USA Phone.com & VOIPUSA.com
Use strong arm tactics to keep you in contract, we...
Use strong arm tactics to keep you in contract, we dropped the service and went with 8X8 VOIP much better service and lower cost.. The line they provided me was recycled and full of spam and telemarketers. Now they are still charging my credit card the full amount each month despite the fact that I have downgraded service to the minimum required by their contract. I have asked the accounting department for 3 months to fix the problem with the bill and again here is another month of full charges on my card. I guess it's time to consider legal options.. BEWARE!!!
My original post in December 2018 is above this was after notifying them in July 2018 that I was no longer using the service but they insisted on keeping me in the contract that was on their webpage in 2014 that no longer exists. I was a good sport and agreed to it.
Here we are May 2019 and the problems still exist. They called me and wanted me to remove the Google post then he would let me out of the contract.
I said send me the terms in writing and they did not. Now I am still being billed arbitrary amounts ranging in $50-$100 differences for a service that is disconnected and not in use anymore.
8X8 Voip is excellent and they know how to bill a credit card each month with the correct amount.
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