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J
3 years ago

The peanut butter oatmeal chocolate chip cookies w...

The peanut butter oatmeal chocolate chip cookies were amazing! The cheese cake was okay, primary because of its lack of flavor. However, the atmosphere was comforting and spacious so that was a positive.

P
3 years ago

They're very good delicious baked goods, try their...

They're very good delicious baked goods, try their cinnamon rolls which are affordable, big, and delicious. Parking is a little bit tricky though, but seating is plentiful and staff are always ready to take your order.

E
3 years ago

DO NOT use a credit card to purchase anything here...

DO NOT use a credit card to purchase anything here. If you do, there is a good chance that an employee or employees will fraudulently use your cc number. Even worse, the owner and management DON'T GIVE A DAMN when you confront them!

R
3 years ago

Hands down this is the best bakery in Austin. For ...

Hands down this is the best bakery in Austin. For me the Cinnamon Almond is the perfect treat, but you can't go wrong with any of their delicious options. Get there early before they sell out.

T
3 years ago

Rude

L
3 years ago

First time here and it won't be my last!

First time here and it won't be my last!

It only had two things here on my quick in and out visit, but it was enough to make me go "Please sir, may I have another!" after every bite!

I got the strawberry danish croissant thing and OMG...it was what my dreams about strawberries and croissants in the forms of danishes are now made of!

I also got a dark chocolate brownie cookie (I wish I could remember the names, but I was in such a rush I just grabbed what looked good) that was sexual chocolate! It was soooooooo good and I had it later that night with a ruby port and it was beyond unbelievable!

It may take some nudging not to keep going back and just getting these two things, but if this was just a taste of what else they have to offer, my tastebuds will demand I explore my other options!

A
3 years ago

Heaven on earth. I can only make the assumption th...

Heaven on earth. I can only make the assumption that that was the idea when Upper Crust was brought to Austin.

My mom used to take me here as a kid because she worked across the street, but I didn't appreciate the deliciousness that is Upper Crust until growing up and having tasted things that don't compare to their quality.

The cinnamon rolls are what they are known for. And yes, get that so that you can say that you did, but my absolute favorites are the Apple Bundt Cake (incredibly moist cake, freshly grated apples and perfectly combined spices) and the Marble Cupcake (chocolate cupcake with a cream cheese center). Pardon me while I wipe the drool from my face.

Sometimes I run errands in this area just so that I "happen" to be in the area, and have an excuse to stop in.

If you were going to go to one bakery in Austin, I would make it this one.

K
3 years ago

I came here to pick up some cupcakes, but couldn't...

I came here to pick up some cupcakes, but couldn't resist the temptation of the cookies. The cupcakes tasted great and were very moist. (They remained moist even after a few days in the fridge.) The cookies were amazing! They tasted great the day I bought them, the next day, and even two days later. (We finished them that day.) I will definitely buy more desserts from Upper Crust, and will be back to try their lunch menu items as well.

F
3 years ago

This place is not good. Small, dry sandwiches and...

This place is not good. Small, dry sandwiches and bland cheese soup. Most of their pastries are nothing to rave about. One time I I had a blueberry cream cheese pastry but it turned out to have NOTHING inside. It was dry. Pretentious place without the quality to back it up.

M
3 years ago

It's rare that I say anything publicly about a bus...

It's rare that I say anything publicly about a business, particularly anything negative in a social media forum. In this case, I'm making an exception, because of such a repeatedly negative, indifferent customer service experience.

As posted on Yelp about Austin's Upper Crust Bakery:
My wife and i like the food, but I cannot stand the indifference of the management. I'm not a picky person at restaurants, but I expect businesses to listen to their customers and try to take reasonable steps to address their concerns. That has not been my experience, nor my wife's, with the management and staff of Upper Crust. They have been indifferent to a simple request. Consequently, they have turned me into something I can't say I've ever been about another business: a former customer who will go out of his way to tell everyone he knows why they should not do business here. Austin has plenty of good restaurants and bakeries. Do business with ones who listen to their customers, not Upper Crust.

Background. 18 Months ago I took my son in and bought him a chocolate chip cookie. Immediate allergic reaction. He is thankfully not one who goes into shock or has his airway close, but it's not a pleasant experience so we read labels and look at signs. There wasn't one and I didn't ask, which was my mistake. However, I didn't walk away. I went inside and asked whether the chocolate chip cookies have nuts. Yes, Walnuts. I asked why, when so many people like my son have nut allergies that are dangerous, don't you simply note that on your sign, because my son is having a reaction and that isn't a good way to encourage repeat business. Response: indifference.

My wife has continued to go there periodically and she has followed-up with the manager on this issue multiple times including again yesterday. After each request, no action, no commitment. Nothing. Apparently it's an overwhelming burden to put a nut label on a sign for baked goods or to just say that everything there might have nuts in it because of cross contamination in the kitchen, so buyer beware.

Again, Austin is fortunate to have many good restaurants and bakeries. Some may involve driving a extra mile or two away from 45th street. I'd ask that you patronize the ones that bother to take reasonable steps to address their customer's concerns rather than Upper Crust.

D
3 years ago

I came for the dessert, but stayed for the lunch. ...

I came for the dessert, but stayed for the lunch. As a baked goods lover, coming to this lovely local bakery was like a kid going to a toy shop. Everything smelled wonderful, looked wonderful; it was only a nightmare to try to choose between all of the selections for lunch which was priced adequately I felt.

I ended up deciding on a sandwich and soup lunch combo to taste what they've got to offer and found that it was decent enough, but not memorable enough. Their bread was certainly fresh and tasty, but the roast beef stuck in between was bland and their tortilla soup not hitting the spice level I'm accustomed to. Now I came for their dessert and I decided on the classic - New York Cheesecake. I must say, that I was very disappointed with what they had to offer. Although the filling was creamy and delicious, I'm all about the crust on a cheesecake. I gotta have that buttery crispy crust and sadly Upper Crust had to offer a soggy clump. The overall food is enough for me to give them another try, but I won't be returning for their cheesecake any time soon.

N
3 years ago

Yum!

E
3 years ago

I would have given it a 5 if it weren t for thei...

I would have given it a 5 if it weren t for their slamming my bag in the counter when they were charging me. Don t get it wrong the pastry and sandwiches are good but the services is the worse. Only people that smiled was the older gentleman who took our order and the tall one that was friendly and even offered to give us a bigger bag to place what we purchased. The young blonde lady that was there seemed she was having a bad day and should have been sent home. Customer service should also be a priority.

D
3 years ago

Good

G
3 years ago

The perfect brunch spot with everything from cooki...

The perfect brunch spot with everything from cookies & danishes to sandwiches & soups, and all of it in between (the cheese soup is to die for)... They really know what they're doing, and the store has the most comforting, homey atmosphere, even when it's crowded. My favorite place to be on a Sunday. It's worth mentioning that my first time here was interviewing for a job.

D
3 years ago

Upper Crust bakery has some of the best pastries i...

Upper Crust bakery has some of the best pastries in Austin. Reasonable priced awesome coffee and fantastic set up. I've been to many bakeries and this one has the best lemon tart. Parking is a little bit of a hassle...but be patient.

M
3 years ago

Fresh baked bread several options, wonderful Chees...

Fresh baked bread several options, wonderful Cheese soup and great chicken salad. Fast service and several seating options. Hubbie had a chocolate Mocha and he like it a lot, he didn't share!

D
3 years ago

This place is amazing! My roommate got 2 birthday ...

This place is amazing! My roommate got 2 birthday cakes from this place, a chocolate one (which i didn't eat..i don't like chocolate, but everyone else said it was good) and an Italian Cream cake. OMG the Italian cream cake was the best cake i have ever had in my life. 300 pounds later, i'm still eating it, haha just kidding, but really i can't stop eating it! Its so moist, the icing has cream cheese in it, there are walnuts in the cake, the list goes on. I haven't had anything else they make, but i'm going to step out there and say its the best thing they make. haha. Anyway, need a cake? Get it from here! Heck even the name of the business makes my mouth water!

J
3 years ago

I've been going here for years enjoying morning br...

I've been going here for years enjoying morning breakfast with life long friends and seeing familiar faces every morning is awesome. Service is always top notch and everything baked is phenomenal. Can't get enough of the cinnamon roll...trust!

A
3 years ago

Some of the best tortilla soup around, not to ment...

Some of the best tortilla soup around, not to mention their chocolate cheese cake is unbeatable. If you haven't made the time to visit this cherished local eatery in Austin, please add it to your list. Best times to enjoy this local hot spot are before lunch during the week. That way you get to see the wonderful selection of pastries and stick around for some yummy soup!

J
3 years ago

Went there for a late breakfast (around 10am) and ...

Went there for a late breakfast (around 10am) and the line was pretty long, but it moved quickly. I got the biggest elephant ear that I've ever seen, it was the size of a personal pizza and only $1.75! I also got a sausage puff that was tasty, had a sprinkling of dill(?) on top. Overall the service was good, the food was tasty and there were plenty of places to sit.

M
3 years ago

Great bakery

Great bakery
Friendly service
Delicious coffee

T
3 years ago

3 different people asked if we had been helped, an...

3 different people asked if we had been helped, and it was super busy. We order 3 pastries, and three drinks. We were in and out of there in less than 8 minutes. There Chai is amazing. Great atmosphere. Will be back for sure.

O
3 years ago

Got my birthday cake here, great full flavor, but ...

Got my birthday cake here, great full flavor, but not too overpowering, with a cool moist texture. Great little place to sit down and enjoy something sweet. Parking could be better, but not much you can do about that.

s
3 years ago

I called from outside the bakery to order a Dutch ...

I called from outside the bakery to order a Dutch Apple pie. I was able to walk up to a window, pay, and pick up the pie right away. Excellent service! Amazing confections! Do check their hours because it appears they're closing at 3 most days. I highly recommend this bakery.

B
3 years ago

It was ok, just a bakery nothing special. Cinnamon...

It was ok, just a bakery nothing special. Cinnamon rolls were ok, kinda dry. I think Cinnabon does the sweets much much better. I Think this place is just a new austin fad and thats why it has such raving reviews