United Energy NV-SA Review

United Energy is just one of many privatised utility companies that sub contracts out work and breaks the chain of responsibility. Its nominated people do not have to comply with local laws, or even report to council when they are carrying out planned or emergency work. This results in them disrupting and inconveniencing the community with little regard. It is also a double standard, as everyone else has to go through the council and apply for permits to ensure safety and general compliance.

As I write this United energy contractors have turned up for a second day in a row without notification to any neighbours, blocking the street and access to get in an out of driveways particularly for frontline medical workers. In addition they have a hit a water main, indicating they are incompetent at even doing their job in the first place.

A week ago when a different utility company turned up to do a similar exercise, I spoke to United energy who had no planned works. I was told that notification period of two weeks, and 48 hours is in place. However due to the delegation of subcontractors this responsibility and common courtesy is often not complied with. In addition, these works are planned as it is for a new build, and therefore there should be no exemptions from notifying neighbouring people as it is not an emergency.

At the end of the day the community pays the additional price, as we cover the inefficiency via mandated increases in daily supply charges and price margin on our invoices.

Not to mention, the inefficient way they operate which adds to further polluting and exploiting our planet.

Another classic scum of the earth Chinese corporation with scum repair crew that hold no accountability for their actions. Rather than invest in maintaining their systems,they wait until things break down and make people suffer. I was left without power for 24 hours unnecessarily until their repair crew were good and ready to attend. One dirt bag was even laughing at my complaint.

As an electrical contractor it is truly appalling that United Energy are able to operate the way they do, they outsource there communication to other countries meaning the operators have absolutely no idea what you are talking about when trying to arrange truck appointments etc. and that's if you have hours spare to wait to speak with someone. The systems they have in place to arrange repairs or connections is horrendous not allowing electrical contractors to do there JOB! I hope someone shuts them down.

Electricity pole blew, called the hotline and was serviced within the hour.

THIS COMPANY NEEDS INVESTIGATION. Actual thieves. I can t believe this is allowed!!

Disgraceful, garbage company. 0 STARS IF I COULD. Constant outages (several a month sometimes) where the workers then proceed to stand around for 6-7 hours having a chat and a good old time while thousands of us have no power. Always takes MUCH longer than estimated time with inconsistencies, these people are incompetent. Do not think they should be working with electricity or gas. Workers are also rude and disruptive as many others have mentioned here. Customer service is a joke. This company really needs to be investigated! How is this allowed in Australia? Third world company somehow operating here screwing us all over. Shut. Them. Down.

The customer service of United Energy is the worst I have ever seen! They make the electricity supply becomes the slowest service in Australia. Unfortunately, I do not know why they still exist for a long time..... So disappointed

United Energy ! You are example of how the company run by unprofessionals looks like. Your managers need be sent to a proper Customer Service training.

Had problem with electricity supply. Still not fixed. Very slow.
Took 3 months, problem finally fixed.

The absolute worst service , chasing payment from November 2019 , today is April 2021