Had an issue with gas supply to our home but a wonderful team from Multinet arrived same day to fix it. Incredibly efficient, attentive and super friendly, it was a pleasure to deal with them and they offered invaluable advice. Very grateful, thank you so much!!
If I could give Zero rating then I would. Only ever had issues and LIES about getting my meter read. They reported there was a 'Savage Dog' on the property and therefore couldn't get a read. Too bad my dog died months before the so called attempted read. Promises to come read on these days, nothing happens due to the dead savage dog!
LIES LIES LIES
I found the gas leak from the metre and sent a email to them. The staff came and fixed it at night. Very efficient.
Terrible. After changing over a meter, a few weeks later they apparently could not find the new meter to read it!
1. They changed the meter over at my very elderly father s house with little advance information. The person who did the new installation just did not bother to even knock at the door and check the gas was on inside (he shoved a bit of paper under the door and left). As my father is almost blind from macular degeneration, he could not read it.
He telephoned in a panic around 6 pm when he discovered he had no gas in the house, so no cooking and no eating on a cold evening. I tracked them down, rang and they did send around an emergency vehicle which turned the gas on and made sure all was working.
2. When the next bill, the reading from the time of the installation was Estimated, not actual. When I queried why, I was told they couldn t access the meter.
They are kidding, surely?
This is the meter THEY had installed, in the front garden, with NO barriers, and at most, 5 footsteps from the public footpath! Perhaps their meter reader needs find the meter lessons?
Unbelievable. I would not engage them to run the proverbial in a brewery.
The company did piping replacement in our area, they did a lousy job with the concrete, they admitted to it, and they just not doing anything about it.
really bad service
unable to read meter? seriously i was home all day because of covid lockdown so there is NO excuse not being able to read the meter. You can call or just knock on my door. Clueless meter readers
Tuesday 04.08.20 Melbourne
What a horrific discovery to find my gas had been turned off - in the middle of Winter without warning!! Returned from work to a cold home with no heating and no hot water!!!
Only 'clue' was a wet note left on my doorstep from Multinet Gas Networks to say the "Gas will remain disconnected at your property until the issue has been fixed by a licensed plumber".
I rang Multinet and someone took the call but NO ONE got back to me with any advice nor assistance!!! This is NOT acceptable when the temperatures are down to less than 5 degrees with the onset of LOCKDOWN for 6 weeks from tonight Wed. 5.8.20!! I am 61 years old
for God Sake! If I get ill as a result of this irresponsible act, I will see you in court.
Check and do your upgrades, disconnect, etc in SUMMER or AUTUMN for goodness sake!! Why in blazes didn't you 'perform your works in Summer'??? It is unacceptable to cut off one's gas heating and hot water supply in the coldest month of the year, with the compounded restrictions from a Lock-down and Curfew.
Multinet Gas Networks and Diona Pty Ltd - Service Provider - Shame on you! Definitely one for 60 Minutes or A Current Affair.
Such a stupid company and the way work!!! meter reading estimates are taken just by someone thinking how to charge a customer ???????
I was charged 5 times more than the usual consumption because someone didnt bother to read the meter and estimated.
shame on you !! "Answer delay in reading the bill'
do something to get modernized and give customers transparency without taking the easy way out. Pull up your socks.
Really terribly run company. Hopeless communication, rude telecentre staff who speak to you as if you're a naughty child.
Changed the gas meter yesterday but didn't restart the heating or hot water. Called Multinet.
Phone line quality was so poor neither of us could understand what the other was saying. Second call was marginally better. Put through to emergency number who took details and said a tech would be out in the next four hours...I asked whether I could be contacted 20 minutes before he was due to arrive...no. Fortunately he arrived within an hour and fixed the problem in 30 seconds....why couldn't that have been done when the meter was changed?
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