These people fraudulently allowed someone to open an auto loan in my name, while fraud alerts were in place. After receiving all the information they continue to not remove it from my credit file. They have less than 3 weeks to remove it or legal action will be taken.
It has been a few years since I've really used FCFCU. I called to close an account, and they were very prompt and helpful. I wanted to come back to the reviews to leave my feedback. I worked with FCFCU as an HR person with a prior employer, and they were always easy to work with, and the employees and I were always able to talk to a person if we wanted to. There was no hassle to do that. I used their newer online chat feature this time, and that was great as well. They meet you where you are and are great to work with. I doubt I'll be back to Indiana, but I wanted to say thanks for being good at what you do.
I love it because they practice safety first,great ppl and a great credit union been with over 30 years
They completely abandoned Indianapolis and closed all the downtown branches without notice and they provided no directions or information on the closure. They just slapped a closed sign on the door without regard to any of the members who use the bank. I now have to drive 25 minutes to get to a branch and their branch closures have caused the lines to be unbearably long..... I'm currently standing in a line of 20 people. The weight looks to be around 45 minutes to see a teller. I came to close my accounts. Their is clearly an agenda with this company to move to the surrounding counties and abandon downtown and everyone living their. I assume it's due to their lack of diversity amongst leadership and complete disregard to clients living in the city. I'm completely disgusted with how they have handled these closures. After I finally see someone I will be closing my buisness account.
Gone to drive through only, which is understandable. However, staffing is slow. Spend over half my hour lunch break waiting to make my car payment.
It now has taken over a month to get checks reordered and delivered -- on my third follow-up call and was to receive a call back on status today but that never happened. The wait times on the phone lines have been unacceptable -- over 25 minutes to ask a question. Have been a member for over 25 years and I can't remember the service ever consistently being this bad. I can see a new financial institution for me if things don't improve --
Had an HSA account through them and wasn't using it, it was literally just sitting there and they have been draining it every month with BS, predatory fees. They literally have taken 10% without ever notifying me. Highly, highly recommend finding an institution that doesn't rip it's customers off.
People, just run away of that credit union...They writes very nice letters, promises. J payed of my car 2 weeks ago and waited for my cars title... nothing as on today... Called them and after multiply swithes between agents they said me that I should wait till February 24 !!!! Why??? Car is payed off, money gathered..What a reason of such delay? Just mess bargain in that company!!!
This company merged with Ball State Federal Credit Union. Our paperwork ended up at their 56th Street address in Indianapolis. Since the merger we have received four letters stating that they have not received evidence of a current declaration page on our vehicle. It is nonsense that they don't have a declaration page because Ball State Federal Credit Union has had a declaration page since we purchased the vehicle in Dec. 2017. They keep threatening to purchase insurance and add $144.00 to our loan. EACH time that I have received a letter I have called their insurance department and gave them our insurance information including our agents name, policy numbers etc etc. Last month we drove to their office in Muncie and talked to the branch manager, while we were there I called our Insurance agent and put the branch manager on the phone with our agent. We were assured that everything was OK. You guessed it, we got another threatening letter today. If this doesn't border on harassment I don't know what does.
Fees for everything. Long waits. Overwhelmed staff that is nice but doesn t stick around long. Makes you wonder about leadership within the facility. If they don t values their employees how could they value their customers. You kind of feel that.
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