I would highly recommend Two Wests & Elliot, the service and speed of delivery was outstanding and I will be a returning customer. I bought a VegTrug nursery greenhouse from here, there was a small issue with one of the parts, they dispatched the item within 1 day, unfortunately I had requested the wrong part, but they sent out the correct one free of charge even though it was my mistake.
Very good customer service.
Ordered a two tier staging and a single tier staging. Arrived promptly, though the 3rd parcel arrived a day after the other 2, causing me some consternation. Customer services very helpful providing tracking numbers etc.
The staging is quite easy to put together once you've worked out what goes where, I did both bits on my own. They seem fairly robust and good quality. I also bought a storage bin, potting tidy and capillary matting. I liked that I could buy everything I wanted from one supplier and that prices were very reasonable compared to other sites I looked at. All in all good value for money and service, I would buy from Two Wests again.
Recently purchased some light units, had several weeks wait for delivery due to the recent goings on which is totally understandable, they kept me up to date with the order and were honest and up front with how long the order would take from the start. On delivery there was a slight issue with a unit(no fault of theirs) this was sorted straight away with no fuss. I Can't fault their customer service, I will be a returning customer in the future for sure.
Bought a fruit cage from here. Very sturdy, good quality. Delivery didn't take too long considering the difficulties during this covid 19 outbreak. Hubby thought pieces were missing so rang the company. Lady I spoke to was lovely, turns out hubby hadn't looked properly and pieces were actually there. I would recomend this company.
I bought a couple of wooden cold frames. Very disappointed with the quality, but you only really see this once you are building the frame. Wrong instructions sent, not enough screws sent, some parts pre-constructed to a poor standard (one of them broke within a week!). So I've spent more time and money trying to reinforce the structure. I'd have been almost as quick building this from scratch myself!
I submitted a review on their website a few weeks ago, but it doesn't seem to have been posted online. Maybe they forget to post negative reviews ;). I wouldn't place too much reliance on the product reviews shown on their website.
Everything you could possibly need for the greenhouse at very reasonable price. Delivery is a bit iffy but this is out of the Company's control as all delivery's are currently slow.
Just recently I purchased a top-of-the-range heated propagator. When it was delivered there was some parts missing, and the staff at two west's and Elliott dealt with it very quickly and I had the parts delivered within 3-days. Then the heated base failed, within warranty period, and once again communication was clear and with several update messages on my voicemail over the 4 days and everything dealt with quickly. This was even though they were relying on a third party, the product manufacturer. Having dealt with manufacturers myself, I know how that can turn out. So 5 stars to the staff at two wests and Elliott, excellent service and speedy handling of the situation. Not to mention one of the most competitive prices I found for such an expensive product. Will happily purchase from this company again when the time comes.
I wish they used metric measurements. We changed to metric in 1964, for goodness sake! I m sure the company is making some political point. At least give both. That might ensure they read your order properly and despatch the right number if goods first time.
Brilliant. Lovely helpful staff great choice with good prices could have spent a fortune. Order their catalogue its got lots of stuff in.
twowests.co.uk