Just recently I purchased a top-of-the-range heate...

Just recently I purchased a top-of-the-range heated propagator. When it was delivered there was some parts missing, and the staff at two west's and Elliott dealt with it very quickly and I had the parts delivered within 3-days. Then the heated base failed, within warranty period, and once again communication was clear and with several update messages on my voicemail over the 4 days and everything dealt with quickly. This was even though they were relying on a third party, the product manufacturer. Having dealt with manufacturers myself, I know how that can turn out. So 5 stars to the staff at two wests and Elliott, excellent service and speedy handling of the situation. Not to mention one of the most competitive prices I found for such an expensive product. Will happily purchase from this company again when the time comes.