Twelvwest Nightclub/Pierre's Champagne Lounge/West Oak Rest. Review

Went here for a bachelorette with 12 girls which was pre booked a month-two months before. It took them an hour to set the area and the spot they gave us was right by the front door in November. Every time the door opened it was freezing cold. They refused to move us as there were "other reservations" made (i.e, guys willing to pay more). They were charging us more than the quoted price, they did not give me a ticket for my jacket. Not to mention, they would pour us vodka, and took the bottle away when it was 1/2 full and did NOT bring the bottles back?? Other people (guys) had their bottles at their tables. Very poor customer service. Never going back. Only positive side was the DJ was good. DO NOT GO HERE! IT SUCKS!

If I could give less than one star I would definitely do!!
No wonder why this place has such low reviews.. long weekend, Friday night and it's empty there , but still they want you to stand in a line for no reason !!
The business owner of this place should know how to run it.

Amazing space, great music and Isabel is a fabulous bartender! I adore her and this place - one of the most VIP in Vancity!

Great club with good people. West Oak is also another great spot.

Great experience with everyone else except the rope man on toilet duty. Rude and abnoxious, really spoilt the evening for me May 25 2018@ 1240ish.

100% the priemier spot in Vancouver! Great staff, management and atmosphere. If you're looking for an upscale, fun, exclusive crowd then I highly recommend!

I get what they're trying to do. Nice women to look at. But drinks are over priced. But again that's in line with what they're trying to do. It's a bit small inside. Not for a large group of people. Good music on weekends

I made a birthday reservation at West Oak for dinner by email, and that went just fine. West Oak is delicious. Everyone at my table finished their food. The email also allowed me to make a table reservation at Pierres. When arriving at Pierres and sitting, they had no idea about my reservation. When I was sitting I over heard friends sitting with me talk about how rude the manager is, I asked why, and here comes the manager saying if your whole group can t fit (five plus me) at this table (which is pretty small) then I m going to have to ask you to leave. Haha. I couldn t believe this. He wanted the ladies to stand..make your tables bigger or have some respect! My order was two bottles of Veuve and Jameson shots. When the shots arrived the server gave us regular price when they had a Sunday special. When the Veuve arrived there was absolutely no birthday banner when it was booked for one. I came here for my birthday because of the DJ on Sundays.

Vancouver s most exclusive nightlife experience.
The service of the staff is exceptional!

One of my favorite places to go in Yaletown. Good vibes and good music . Our go to place for birthdays

This is one of my favourite spots to visit when I am in Vancouver, I would highly reccomend!

Tiny little place but decent atmosphere. Obviously the drinks were over priced as expected. I wasn't too surprised the staff were quite snooty as well. I'd go back only to find a sugar daddy.

Waitress are her food than came over to serve never washed hands

I loved the feeling of exclusivity this bar exudes and the rest of the clientele were great

I went here with a couple girlfriends over the weekend and I was expecting it to be bougee but it was far from it. I especially did not like how the bouncer that night acted. He was just super power hungry. Had the worst experience w/ the staff. I get that it gets super annoying dealing with drunk people but still have some common curtesy!

this place is pretty tight - literally - small, otherwise DJs are dope, lots of Champagne Papi, hot girls and sometimes you can see celebrities there. hot spot !

It is a nice place and great food specialy burger

Very poor service. Reserved a table over a month in advance only to be told they cannot adequately accommodate my party on the day of. We were placed at a cramped table next the the door with freezing air blasting in. Paid for bottles which were poured out half way. The server then took it back to the bar and we never saw the rest of the alcohol we paid for. Spent over 1k for a horrible experience. Not about customer service. Pierres only cares to make as much money as possible off of their bottles. NOT RECOMMENDED

Never have i dealt with a human being whom was not only bad bust disrespectful and rude at their job ushering people in and out of ropes May 26 around 12am. Everyone else was great. Merely scoring on the the bad bathroom guy who was super rude

My best nights out in Vancouver have all been at Pierre's. My girlfriends and I get treated like royalty! This place has elevated Vancouver's nightlife

Good atmosphere - pretty servers. Bottle service presentation was very nice. Sadly it s a generation younger than my style these days - but it was a fun outing. Would happily recommend to a younger crowd.

They don t follow any protocols for pandemic safety

I tried to get into this place once, but the bouncer rudely wouldn't let the line budge (claiming that they were "full to capacity"), even though it was early & the line was small. Of course he let in several groups of scantily-clad, gold-digger looking girls ahead of everyone without hesitation. I left after 40 minutes of being screwed around in this manner, and I don't think I'll be going back anytime soon. Seems like the only men they want in there are middle aged/mid-life-crisis guys, hockey players & drug dealers.