I deal with TWCA almost every day for my patients it have some good drivers the driver who pick us up today at noon he refuse to help me with the patient up the ramp when I ask him to help me he said to me NO. and let the patient came out his wheel chair and walk up the ramp is like he dont care he is from Haiti
I was also a driver with another company so I know when it come to my patients.
Extremely unprofessional. Horrible experience. First of all the driver was an hour late, then we had to go from Queens to Brooklyn to pick up another passenger when our appointment was in Manhattan and we were running late already. The driver played loud music filled with profanity not respectful of the elderly clients. I knew where the appointment was but the driver wanted to drop me off at the wrong address. After argument about this he finally listened to me and dropped us at the right place. On the way back, they told me it would be one hour wait but after almost two hours they said that the driver had passed the job, whatever that means, and it would take another 20 minutes. After 45 minutes we ended up taking a taxi back to the Rehab center in Queens. Never again.
Good work environment big brother in the vehicle video and audio.
Very punctual and reliable service. Friendly and helpful drivers. Highly recommend TWCA!
I am severely handicapped and cannot stand or walk. I am in a rehab and I had a 2:15 PM doctors appointment. They showed up to take me at 2:05 PM and I was an hour late for my appointment because the driver didn t even know where he was going and didn t think to ask me. After dropping me off the driver left and when I called for a return drive The girl who answered the phone told me she wasn t sure when they could come and get me because the drivers were on a tight schedule. Considering the fact that they weren t on that tight a schedule when they came to get me to go to the doctor they should ve been on the same non-tight schedule to pick me up. I ve had it. I definitely do not refer this company to anyone, especially if you need to be somewhere on time.
Amazing service! I have this company take my grampa to his doctor appointments. Clean vans, professional drivers. I highly recommend!
Best company! Tried so many different companies for my grandmas dialysis appointments and TWCA always came on time and made sure everything was perfect
This is by far THE WORST TRANSPORTATION SYSTEM EVER (Long beach, NY) !!!!! They made a family member miss his appointment TWICE! I know you'd wonder why I gave them a second chance. I did because they promised to show up early and give me a discount for making him miss his first appointment. Well, it's either their drivers are heartless and not caring or the entire management just don't know how to run a business. The first day, they show up 2 minutes to appointment time and the next day nobody showed up. The management didn't even care to pick up my call to clarify. The freaking entire management should go to seminars on how to run a freaking business. Your customers should ALWAYS come first. I better typing before I break my phone out of anger and disappointment. Never using them ever again. STAY AWAY!
They dont have no respect when u call u have to be ready to fight with them.they have no respect they yell at you. behind a phone and in front they speak very sweet.they are discustin transportation agency
Very professional service and the greatest client relationships in the industry very happy to be working together!!
Thanks again!
