Adam Iannazzone
Reviews 1

Everybody is so helpful and friendly here. We stopped in to get our first "real" turntable after suffering with a Crosley for years. They helped us find one within our price range that had a built-in pre-amp and fit our decor at home. I make sure to come back here for my records to continue supporting the business.

Matt Magnotta
Reviews 1

Great vinyl record shop. Perfect for finding new releases of records or any quality Hardware you may need. Little hard to find since they've been doing construction out front for a while. Definitely recommend any vinyl collector in New York City to stop by here.

Landon Ayala
Reviews 1

Took a trip out to NY and Turntable s store front was an absolute must on my todo list. I picked up a few opened albums and upon ringing up, was offered new sealed options and the associate was even more picky than I when it came to a crinkled corner on one, she offered to grab a new one. I shopped around and got helped with some turntable accessories also, being told they would work with my model. I flew back to Salt Lake and turns out, the parts didn t work. After a short phone conversation and my info being taken I was emailed almost immediately with exchange information. I was treated very fairly and quickly, and couldn t be happier with the outcome! Turntable Lab, you are the reason vinyl is coming back in a big way. Your selection is outstanding and customer service is the best around. Keep being amazing.

David W.
Reviews 1

Ordered a limited vinyl, they sent the wrong product and by the time I received the wrong one in the mail they were sold out of the one I wanted. According to customer service this happened on a pretty large scale to their customers. Just sloppy af.

Sam Woodfin
Reviews 1

Been a fan of the online store for years. First time seeing the physical storefront in person. And I got to say that it was all I had envisioned and more. Shopping online you get recommendations from the staff, and same goes for here. Except you can ask the questions. The staff was super helpful and so nice. Will definitely make this my "go to" record spot every time I'm in town!

Mike Hinton
Reviews 1

I couldn t be happier with my purchase. Shoutout to Sam for easing my indecisive mind. While the turntable and speakers are great, it s their zine they throw in, Quarantine Times, that is the cherry on top of my new sonic sundae. It s a lot of fun and gives the personal touch that s so needed and missed these days. And it comes in an excellent folder to keep all your instructions and receipts in one place. Nice touch. Get your gear from TTL. You won t be disappointed.

Daniel Trama
Reviews 1

I went to buy some accessories for vinyls: barbed cleaner, antistatic vinyl brush and I found it. It's not that they have a lot of variety but it's fine. The turntables they sell are good basic. The most sophisticated is Clearaudio's basic model, which is very good. For those looking to buy something decent without spending a lot, it seems good. The variety of vinyl is reduced, they are all new but they have interesting things that are worth reviewing.

Costas Papa
Reviews 1

Ordered online 2 weeks ago, order still unfulfilled. Customer care staff member over email is quite useless, does not answer questions, copy/pastes links from FAQs, the information which does not work in their favor. Zero support, shopping user experience is the worst yet. Not even sure if its worth the time to file an official complaint

Juan Dockery
Reviews 1

My experience here was phenomenal!!! Not only friendly staff but knowledgeable staff as well. An extensive vinyl collection that's very well organized made my visit an extremely pleasant one. What more could you ask for? This was my first time visiting and it definitely will not be my last. Keep up the great work!!!

Gil Raitses
Reviews 1

Grimy hustlers told me they d fix my pop-up light in their shop when I called. I brought my 1200 all the way in from Long Island, only to get told they don t do any service like that there. They did nothing to make up for misleading me to come all the way there. Unprofessional shop. Don t give them your money.

Jake Podell
Reviews 1

Was originally impressed by their solid selection and solid online storefront, but was really blown away with their customer service. They respond very quickly to emails, and the rep that helped me out (Aidan I believe) was really kind and helped resolve all my questions. My order came very fast and everything was in great shape when it arrived.

T K
Reviews 1

Awful. Tried to buy a shirt they were running paid ads for on Facebook. Ordered from their online store only to have my order cancelled out of the blue due to 'no stock'. When I asked why they are still running ads for the shirt and allowing consumers to buy the shirt via their site, they said, 'system's broke'. Customer service rep had no clue whether or not they would restock- totally useless. There are much better indie shops that have their stuff together and don't dupe consumers.

Amy Watson Sanchez Cuoq
Reviews 1

Best place for your turntable set up! Great blogs and products offered online & in-store and the guys at the brick and mortar are so helpful. We have a Pro Ject Debut Carbon that we want to convert to a minimalist set up from the old school set up it has now and they have been so helpful. They show you what the options and work-arounds are, let you listen to the equipment and are so super nice during it all. Oh, they also have a really good selection of vinyl to go with your shiny new red turntable with acrylic plate!

Erica Best
Reviews 1

Pretentious as hell. Just the way I like it. Very expensive in the technology department, but that's just because they carry high-end stuff. The record selection includes a lot of fringe stuff. If you're looking for your standard old rock used records this isn't the place to go, but good prices and selection in general for new items.

Harold Lilly II
Reviews 1

Outstanding! Went in to check the place out, ended up purchasing two albums. Nice selection of Hip Hop, R&B and Reggae. Not to mention turntables and such. I will definitely visit when I'm in the mood to add to my vinyl collection.

CitizenOfTheWorld
Reviews 1

very knowledgeable, polite and helpful staff. the products offered are good quality, some of them a bit pricey and yet if you're ready to spend few extra bucks, that's the place to go. their records collection is pretty good too!

Becky Finley
Reviews 1

Excellent company. I have placed a number of orders with Turntable Lab and have had nothing but the best experience. I have had to contact customer service a couple of times due to my own error and they were so very helpful. They made sure my order was correct. Records are well packed and arrive quickly. They have an excellent selection and I'm always happy with my orders.

Shaun Skura
Reviews 1

A steady standby and a record haleaven for those obsessed. These guys and girls have brought their once tiny shop in the depths of the east village over to E 10th street where limited edition runs, new releases and record players mash up for one of the best shops I ve ever been to! Service is amazing and hey have their own line of clothing and bags to boot! So happy their in the hood - the new revamped space is minimalist and modern and also carries Dj equipment and stereo frippery!

Art Harrison
Reviews 1

Just purchased an Ortofon 2m Cartridge mounted on an SH-4 headshell. I made a mistake in purchasing the headshell. I have a tangential tonearm on my Denon DP300F. Having never mounted a cartridge I reached out for help. I received none. When I got home to do the job, I reached out again and nothing but an auto reply email. The product arrived in perfect condition. However, you are on your own if you have any questions. Customer service is non-existent.

John Weir
Reviews 1

Not shopping here again. I bought a pair of Audioengine A2+ speakers at Turntable Lab 5 years ago; haven t used my turntable much; went to use it again this week & the speakers would not work. Went to Turnable Lab - new location! - to ask for help, & they had no help to offer. Would not look at the speakers, which I had brought along. No interest in helping out their customer. Call Audioengine, they said, but did not have even a phone # to offer. Terrible service, can t back the products they sell, want only to make the sale, and after that, you re on your own. Terrible customer relations.

R.A Javier
Reviews 1

Nice selection, pretty cool staff,1/3 was a bit indifferent... I was shopping for my sixteen-year-old so there was a ton of stuff that I would have been able to rock out to. Rock classic, HiP HoP and ton of 45s, but as far as her musical tastes which is indie pop, the choices were limited. Lots of artist merch and high end equipment.

Ahmed Manns
Reviews 1

The selection can be a bit pricey, but nevertheless it's a cool spot to check out. Plus some of the staff members are really good DJs (check out their Groundwire DJ sets, they're worth it!). Also, the in-store live stream DJ sets by numerous talents are great as well.

Matthew Vivier
Reviews 1

Great experience at Turntable Lab, would strongly recommend. Super patient, took time to explain a lot of the basics as we got out first record player and speakers, and came in well under the budget I gave her. Will certainly be back.

Richard Bayly
Reviews 1

Horrendously slow shipping. Like weeks....it s 2019 shipping should take 4 days max anywhere in the country. Period. I could have ordered my item from amazon 10 times over and it still hasn t shipped from TTL. Very disappointed.

David Meredith
Reviews 1

Placed an Internet order for a Denon turntable with their upgraded needle package. The needle was installed by them into the head. Price was great for the package, arrived promptly and with secure packaging and super happy with the new turntable - sounds great and I'm so pleased I upgraded the needle. Funny thing was - I live right near their store and didn't make the connection until my girlfriend pointed it out. Would use them again for all the right reasons.

Leslie E.
Reviews 1

I'm so happy with Turntable Lab right now. I ordered 2 things from them recently, and one was a record, which was perfect. The other was a shirt as a gift for someone. I got the wrong size in the mail, so I decided to return it. The process was really easy as long as you look up how they want you to do it. I returned it with my own label so I wouldn't be charged a fee for using their shipping label. But I was still charged the little fee, which means my refund is reduced by a bit. I sent a message asking about this and explained what had happened. It took a couple of days, but I have just gotten a response and the rest of my refund. Ashley Parrill, the head of customer service helped me out with that. Thank you! I will definitely order from this store again. :) Great customer service goes a long way, and you have it!

Kate Dedlow
Reviews 1

I ordered a pre-amp from this company online and the power cord stopped working within 3 weeks. When I reached out to them they said it wasn t their issue and that I should buy another power source able from another vendor and then did some research online about this company and it looks like I m the not first person who has had weird interactions with them. Some people even claim that it is a fraudulent online retailer. Don t know what s up, but totally whack when you drop $100 on equipment that doesn t even work and they won t be offer you even store credit. DO NOT SUPPORT THESE PEOPLE.

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About Turntable Lab

Turntable Lab ("TTL" or "The Lab" as They're known to Their customers) was established in 1999 by Anthony Cattarina, Jasper Goggins, and Peter Hahn in Peter's college apartment. The trio formed the idea for the Lab based on numerous negative experiences at stores that sold dj equipment: both big musical instrument chains and shady Canal Street stereo stores. Turned off by haggling, uninformed salesmen, and questionable product, Turntable Lab built its business on fair pricing, informed reviews, and a well researched selection of “Lab approved” items (aka The Formula).

Address
20 jay street
Categories
Retail