TSC>Direct Review

I've have never had a bad experience in dealing with the customer service representatives here. They are patient, knowledgeable, and more then anxious to help me with a problem or to take a payment. More companies should take a tip from the way these guys hire the right workers for the right job.

It was easiest than wha I expected. Cordiality and assurance was grueling demonstrated by your staff.

Jackie was extremely helpful and very willing to resolve the matter for which I had called for. She resolved the situation, made me feel at ease, and made me feel that matter would be resolved even before it was. Awesome job.

I've had TSC Direct for a number of years, and I must say they are an outstanding and trustworthy organization. They provided for me a sense of commitment, understanding and knowledge when I had an issue, Overall they they are the best.

I have always found anyone I've spoken with at TSC to be helpful and friendly with a personal touch.

I've been with TSC for many years and have never had a problem.

TSC is by far the most affordable insurance that I've ever had. The service is outstanding. My car was stolen a few months back and TSC processed my claim without much trouble.

Thank you very much as everyone at TSC is always so helpful and efficient.

Had 3 claims with this company. 1-my vehicle was hit while parked. Was handled seamlessly. 2- tree branch fell on my car overnight. Was handled seamlessly. 3- vehicle was hit by another vehicle in traffic. Handled seamlessy.

Besides a few unorthodox questions that were requested by TSC they have been good to me and offer me low rates. Thanks

Switching the insurance to a new car was smooth and seamless!

I find a company's very thorough very good at what they do I also recommended your company for several people I know and I hope they do apply to get your insurance thank you very much and to your family

TSC direct made the whole process very simple and easy

I have TSC Direct as my car insurance company for more than 10 years! I am extremely satisfied with both the customer service and claims department at TSC. They deal with customers in a professional and courteous manner, patiently listening to all questions asked. I would recommend this car insurance to friends and family!

just as I thought, TSC is just a waste of time and money. They cancelled me after a month claiming excessive mileage to my work, salesman asked me how many times I go work and I said four, 25 miles one way. In fact I only go there twice a week or even once so I've got it corrected with customer service. Now they claim its too many miles. Don't give them business, they are doing it with many people as you can see reviews below.
When I called and asked about it customer service was pushy to recommend another company for me so I suspect they are getting kickbacks from them and are happy to find new morons.
Watch out for that snake Chris Ricco, he will pull you down the mud slowly

They claim they must adhere to some standards so they can provide low premiums, I'll tell you something TSC, your standards haven't changed in 5 weeks I'm with you, NO NO NO. You're just purposely scam people.

Not to mention they are refusing to give me my money back for unused 47 weeks. See BBB complaint number 13618562

UPDATE to tsc reply::::your underwriting guidelines have NOT changed during the time I was with you, stop lying you pos. Your incompetence is costing me money you moron TSC Direct Owner.
Also, when you reply to my BBB complaint, do it in English please.

Customer service was great. I'm very pleased with the service. Agents are courteous and they know what they are talking about.

I join this ins company a yrs1/2 and it was close to my renewing my insurance. I got the application they send you to Renew my insurance i fill it out and send it to them. When I got a letter in the Mail stating that because insufficient mileage on my car meaning that I use my car less this yrs then the previous year. That my ins was canceled. I been out sick and had surgery. And was unable to drive my vehicle.I never heard of such ridiculous and absurd reason to cancel your insurance. For your own sake don't use this insurance it's the worst insurance I ever had. I had GEICO but being that A friend of mine referred me to this ins company and the price was good I decided to go with them. Biggest mistake i made. And don't even think about bargaining with them because they don't want to hear it. Once they see they not making a profit with you they find any excuse to turn you down . I have an excellent record and with the job I have I better have a great record. I was with GEICO for 12 years so I decided to go back to GEICO and they will gladly to except me back again.l have never hear of such ridiculous rules. They order be happy that I have my car parked and not risking myself or someone else getting into a collision. Ins shopper keep ur Open with this ins company. Good luck to those that have this insurance .

Handled everything promptly and expeditiously. In addition all the people I spoke to were polite and caring.

TSC Direct stands out for their prompt and professional manner in which my claim was handled together with a personal delivery of the claim check. These guys are great.

Company is sack t spend 4 hours with them and they even charge more than Geico or liberty mutuale.Askin too many unnecessary questions not related to car

They gave me middle finger when my neighbors tree fell in my house. Zero rating

I never take the time out to write a review but I m not letting this one go
This TSC Direct car Insurance Company is bogus, deceiving, and fraudulent
I ve been driving for 40 years with a CDL license never had any moving violations, nor any accidents and I ve worked for new York city for 25 years like most of us we all want to save some money I (had) an insurance company that I was with for many years .And like An idiot I joined the TSC company to find out I m Being Dropped Of my policy because of (insufficient driving). They didn t tell me about this nonsense policy they have from the beginning and they don t have anything in writing
Now I have to pay double of what I was paying before Because I lost my existing policy
Do I need to say more?
Our money is good anywhere

Your garbage company cut my coverage after 3 months because I drive to work once a month and to top it off you didn't report to LexisNexis that I was insured by your company so it looks like there is a lapse of coverage on my report. So now I am being quoted double the price I was paying before. Terrible business practices. Cut rate insurance gets you cut rate service. I can only imagine what would happen if I had to file a claim with your company. I rather pay more money than deal with this nonsense. 0 stars.

As soon as I switched to TSC Direct, I think it was a day after I signed the paperwork, my windshield got cracked. And the crack got worst because of the cold. It was one of those unfortunate event and I had it replaced and TSC covered it.

The representative, Tiffany, was nothing but helpful and extremely friendly. After advising her that I had been in the insurance industry which included personal auto sales, she remained very professional and respectful. It was a pleasure doing business with her.

I'm happy with TSC Direct. They offer the best rates out of any other company.

Very good insurance
High recommend best

TSC Direct people are on the ball, I had a fender bender, they took care of it 123! Best company! Best rates!

my wife worked with the company for ten hard years and they let her go cause she had my child and they refused to hire her back screw you penny

They are unfair to good drivers and their policies are made up on the spot

SCAM ALERT SCAM ALERT SCAM ALERT
BIG TIME SCAM DONT FALL FOR IT..... CUSTOMER SERVICE IS TERRIBLE ATTITUDE AND IF YOU CALL AFTER 4PM NO ONE ANSWERS... FRAUD COMPANY DONT WASTE YOUR TIME AND MONEY...... 5 STARTS REVIEWS ARE THERE OWN PEOPLE WHO WORKS THERE. I SWITCHED BACK TO GEICO PAYING $2 LESS AND PIECE OF MIND. WHEN YOUR TALKING TO CUSTOMER SERVICE THEY CUT YOU OFF AND EVEN THERE CUSTOMER SERVICE SAID TO ME THAT WHY DONT YOU GO BACK TO GEICO. NEVER AGAIN.

If i could put a zero i would! Because you actually DRIVE the car you re insuring they have a clause that states you can t even though they have no proof of mileage! Then when they question your residency because you re originally from another state and may travel there once or twice a week DRIVING the car you paid for they question your residency so they DROP you without PROOF! After they ve cancelled your prior policy and have taken your money!! Policies may be cheap but not worth the stress for a policy i May or may not ever use!

I saved over $100.00 by switching to this company. They are a pleasure to do business with and I highly recommend them to others.

This company sends letters to customers containing false contact information. Three months into coverage, they write asking for documentation of things they secured during the credit check. One cannot reach them by phone through ANY of the numbers on their own letterhead. Their agents lie about the nature of their discounts. On what planet is this good service? The savings doesn't seem to be worth the drama.

Rene helped me out was very helpful knowledgeable and though these hard times helped me thanks for all my insurance needs

Scam, be alert. Worst car insurance company I ever dealt with, no type of professionalism, customer service is a joke.

I was with TSC for a few months. Very cheap but applicants beware! After a few months they will send you a application and state they need more information .They don't document anything that you say and try to use anything against you for cancellation in your application. This is bad for business. After explaining to them and being honest in regards to a new address they flip everything around and canceled my insurance. I have seen this before! It's called the hang yourself trick. Honestly your better off going to a major insurance like state farm or progressive. Yes you will pay a little more but its all about peace and mind. Plus keep in mind TSC is a underwriting company , so if it comes down to an accident it could be a hassle just to get payment for repairs. New Applicants beware!

It was very easy to make a claim and get approval to replace a cracked window. Safelite came to the house and replaced the window in less than an hour. The tech was courteous and very professional.

This is a great company. They are very ethical and honest people. Not like other insurance companies that make you pay for other people mistake. They will make you feel like a family as they claim. They are also very professional, flexible and hard working folks!

Amazing!!!!! I can t believe how much I saved with TSC after switching from Progressive.

I am very happy with their services and lowest rates. Thanks to TSC Direct family

Bait & Switch company! 5 weeks after getting insurance they decide I drive too far to work. I submitted documentation that I work from home now and they decided not to reinstate the policy because of the potential my situation could change in the future!!!! That reason is total BS . I filed a complaint with the NYS Department of Financial Services and now have to find another company. Would never recommend them.....guess you get what you pay for!!!!!

Had them for car insurance for many years. Clean driving record. They decided to not renew me because I work ten miles away!? They told me I drive too many miles to work?! Also they were always asking for my credit score every year to renew? I don't see how that's relevant or legal. They did me a favor. I had legit great car insurance now. Good riddens TSC Direct.

Absolutely terrible. Do not fall for it. I wanted to insure my mercedes and mustang. They gave me the run around right from the beginning. Then i sold my mustang and they immediately said they wouldnt do a full coverage for my mercedes because " the parts are too expensive". Are you serious? Clearly a cheap lazy insurance company. Immediately went back with geico.

These guys are the best. I spoke to Latoya this morning and she answered all my questions and was one of the sweetest girls I ever talked to. Great people working at TSC.

Your personnel were extremely cordial, polite & charming. Everything was handled with extreme professionalism. I have good thoughts for your company.

Thank you TSC. Excellent customer service always. Also my claim was handled quickly and efficiently. Great job to all.

It's amazing that they are the only insurance to ask me for PERSONAL details which can put my husband and I at risk. Geico progressive Allstate never needed to ask for SS number Work location Title Info When you bought the car. If it's a scam and I give them this info they can do anything with it. I think the quote is to con you into giving them all your personal information that you give without a problem. And by what I read. How can they cancel and not refund your money?? I've never heard of that in my life. That will mess up your continuous insurance. How are they able to do this. Any other insurance company WILL refund you if you leave them...never heard of insurance canceling you out of nowhere. You get what you pay for I guess or it's a scam.

I have performed an in-depth review of this company, THESE REVIEWS ARE FAKE. If you look at most of the 5 star reviews they all have the same things in common: review the same four companies(this, budget blinds and some other auto company). The reviews written by REAL people are very low and are very critical! STAY CLEAR OF THIS SUSPICIOUS INSURANCE COMPANY.

Communication with the insurance company was easy and available. My idea about the process was made understandable and ready to follow and I got results . If you are doing a claim you should make it a point to keep informed and be able to rely on the rep for guidance and procedures used to have the people aware of you intent to get this done in your own way.

I was with T.S.C Direct over 10 years never no claims they kept every dime I gave them cause im a good driver .I moved and my son kept my old apartment where he lives with his fiancee .They owe me 200 bucks for the last payment I made at that address .They just sent me a letter from some lawyers firm saying I owe them over 400 bucks.My sons dmv address and mine are up to date and are different and they are trying to collect money from me when I paid tsc the money for my policy before I moved.keep in mind me and my sons addresses are different legally as per dmv records .dont let them rip you off .I talked to geico and im back with them thank god.stay away from tsc .trust me ..

THIS IS THE WORST INSURANCE COMPANY IN THE WORLD. BIGGEST SCAM ARTISTS. I NEVER PAY OR AUTHORIZE THEM TO RENEW MY HOME OWNER POLICY. THEY TOOK IT UPON THEMSELVES AND NOW SENDING ME THREATENING LETTER FROM BRESLOW LLC TO PAY BILLS. THEIR POLICY PRICE SKYROCKETED AND COVERAGE WENT DOWN SO WHEN I CALLED THEM THEY SAID, ITS A 6% INFLATION RATE INCREASE. SO I TOLD THEM I WILL NOT BE RENEWING AND DID NOT SEND RENEWAL MONEY. NOW THEY THREATENING ME WITH LAWYER'S LETTER. THE BIGGEST FRAUD

First things first this company and underwriters can eat a Frank, Please save your time with this company, every day you will receive a letter about more information, they wanna know how much you weight, how many times you eat a day, they wanna know your what color underwear you have on. I never had a insurance company that was so annoying. For the annoyance the prices should be lower, I can get a policy at any other company and be left alone as long as I pay, I live in nyc I got more important things to deal with that to play phone tag with you bums

Chris from tsc car insurance i would like to thank you for all you do for me.
without you i got lost, couldn't handle having a car policy, everything was clear to understand and having a lot of patience i apprentice it
thank you so much Chris you the best .

Their customer service is excellent. The wait time was minimal, and the customer service representative was very helpful and friendly.

I have never ever had any problem with their customer service people. They seem to always be available, transparent, with a pleasing personality. I feel valued and appreciated dealing with this company.

The receptionist at front desk spoke to me with respect and answered my questions so it was understanding to me and when she did not have an answer on one of my question she immediately went to find out and came back with an answer. I was very impressed with her she was spot on with the knowledge.

horrible service..im a car dealer and I cant believe they close at 6 pm with 24/7 number. worst company to do business..my client cant drive out with a new vehicle today..Fahar

The immediate help I received was incredible. Being a female senior citizen is not easy in this world of technology. Thanks again for explaining everything to me.

they sent me a quote in the mail and then proceeded to tell me they cant cover me because my work locations vary and they cant track my mileage and or location. Ridiculous, am i supposed to just drive back and fourth to the same exact location everyday and never use the vehicle for anything else?

My dealings with their claims department representative Jason made my dilemma of my tires being stolen and damage to my car because of this were made so much better by him because of his politeness, respect, and knowledge.

TSC has saved me over $1000 after switching from Geico

TSC DIRECT has treated me nothing but with professionalism and respect. I'm very fortunate to have you by my side.

Their staff have always been helpful every time I call, and always directs me in the right direction. Even when errors occur, they make every effort to research the issue and promptly correct it.

I am bless. I had no problem when I called about my broken windshield, I was asked for a picture of the damage,then I got the number of the company to fix it and that was so helpful..Thank You so much

RUN AWAY FROM THIS Company!!!!
Fast as you possibly can!!!!!!!!!
Don't look back!

This company has been a totally refreshing experience for me. I have always been taken care of with prompt service and integrity.

TSC Can't be beat..One of the best insurance companies I ever dealt with.

I am a fairly new client. I find their rates are excellent and their representatives are courteous and proficient. So far I am very pleased with their service.

I was wrong, they give you cheap prices after couple of months or year they know how to nail you.

I opened a policy with them for about 200 dollars a month lasted about two months only to find out after they canceled the policy on me because they say, they didn't accept my type of car and when I tried to switch company's i had to pay alot more because they canceled on me and I had about a week of a insurance gap and I called to see if they could help somehow and they said they couldn't do anything

What does TSC stand for? Tri-state. Moved to Connecticut and they told me they only covered NYS. WTH! Change your name! Now I'm scrambling for new insurance. Over 10 years of what was good service. My mistake for assuming Tri-state actually meant tri-state.

So far so good just waiting for my 500.00 duckdbul from National insurance As soon as possible thank you

Any time I have had to call the office regarding small matters to large claim matters, the agents are knowledgeable and patient. They answer my questions courteously and get back to me quickly if they don t have answers immediately. I have been a client of TSC for over 20 years

This is the first insurance company that I am completely satisfied with. I have no complaints.

I had a positive pleasant experience today. The Agent gave me a quote that saved me $50. a month on my car insurance (same coverage)
I will be recommending TSC to all my friends!

They made my claim experience super easy! Jason was easy to contact via email or phone and always handled my questions with professional attitude. Would recommend you switch to them!

WOULD VERY MUCH SO RECOMMEND TO ALL MY FRIENDS AND FAMILY !!!!! KAREN WAS AWESOME AND WENT ABOVE AND BEYOND TO GET ME A SWEET QUOTE THANK YOU TSC FAMILY!!!!! HAPPY TO BE ABOARD!!!!!

If you have a good driving and insurance record, TSC will save you lots of money! I've been with TSC for almost 10 years and the service has been outstanding. I've made changes to my policy over the years, all has been great. No complaints here. They have a friendly staff, pleasant people.

I had this company for 7 years and 2 claims. Initially they saved me 2/3 of my premium with geico. Couple of years after that they've been beating geico premiums by $100 or more.
My first claim was quickly handled. I was fully at fault and they didn't increase my premiums. The second one was both at fault, they handled that claim quickly as well. And best of all, I don't have to watch their ads every possible commercial break!!!

Awesome experience and much respect received from Tatyanna Brown.Thanks for all your help.

I called in a bit of a panic because I noticed the insurance card in my car had expired. The rep I spoke with, Dina, was awesome. She immediately alleviated my concerns and reassured me that my policy was in force and up to date. Apparently I simply forgot to put my new card in my car. Dina emailed me a copy of my card right away. She was extremely pleasant, patient, and super helpful. Great customer service!

Fantastic company, with great people the quote i was given was less than half of what i was paying before with the same coverage. Thank you TSC Direct

They saved me 600 a year . I recommend it to everyone. Christopher DiMuro was very professional and went over my policy to ensure that I was getting the best rate. I give him and this company 10 . Thanks

I'm proud to be a loyal Tristate customer for a very long time.

My claim related to vandalism was processed very quickly, adjuster came next day. Great service, fast processing.

Friendly customer service. After on phone for about 20 minutes, was told that underwriters declined insuring me due to mileage of cars. Never heard of this before.

TSC has always been professional, friendly, and extremely helpful whenever I have called with an issue with my policy.

TSC Direct was very efficient & quick about the process of a claim. I received all my papers in a timely manner. Customer Service was also very helpful with all my questions.

The worst company ever they are scheme artist thought i finally has affordable car insurance and everything was good then come to find out according to them I don t fit the criteria for them to insure me and then they tell me they need the mileage from when I last did my inspection.they need a receipt from my last inspection who keeps receipts of a car inspection I don t even remember where I went to get my inspection done. Stay away and all of their representatives are nasty all of them. Oh yea and they said they can t insure me because I m in a congested area let s be serious where isn t congested in nyc? We live in New York A**holes wow got me so mad. Why not tell someone what they need from the beginning not two months down the road when you ve already insured me they will be reported by me to BBB and attorneys office. Stay away from them!!!