Truck Country of Wisconsin, Inc. Review

This was back in '13 but I'll never forget it because of how horrible the experience was. I WAITED 8 DAYS TO GET A FUEL PUMP REPLACED! $1000 JUST FOR THE MOTEL! AND THEY STILL DIDN'T HAVE IT RUNNING! What's worse is I finally ran out of money and spent my last dollar on a bus ticket. How does a fuel pump take more than a day? These mechanics should be ashamed and the dude that answers the phone is I lier.

Good service, knowledgeable staff,quality product. Very nice new clean facilities. I recommend them highly

Very inviting, serenity very conducive, service personel very courteous and more importantly, service second to none

Worst place ever
Over a two hour wait just for the paperwork to be done.
If you got time to kill then this place is the spot.if time means $ this place is to be avoided

I have been doing buisness with Truck Country since 2010 and have always been pleased with the results. I haul dedicated freight that has to be delivered on time. Many times they have gotten me in and back on the road very quickly. All of the staff are very friendly and knowledgeable. I Love this place. Many Thanks to all the folks at Truck Country in Deforest Wi.

Parts Dept. Very helpful. Purchased wiper assembly for my Classic and they allowed me to install it on site, since it was raining and I changed it myself. I also would like to thank the service dept. manager too for allowing me to change the part myself in their lot. Great price and friendly folks there. I'm a happy customer.

I'm currently waiting for the forth time outside by the trailer staging area to see if my AC is now working correctly.
YES 4 TIMES YOU ALL...!!!
I really don't want to walk back in to the service area and let the shop foreman know the AC is still NOT WORKING CORRECTLY.
Dam it...Why can't stuff just be fixed right the first time. Or maybe even the second time. HECK I'LL TAKE THE THIRD.

I called on Friday morning and they got me in that afternoon. I was quite happy about that. I was getting a windshield wiper motor replaced. The problem I had was that they never gave me an estimate. I was told that they were told by the service I use to go ahead and repair, no estimate needed. That was odd because it is my truck and my maintenance fund and this service always has to get my approval to authorize the funds. I spoke with my service and was told they always have to get an estimate, so they would never have stated that. I really didn't appreciate the attitude the man I was paying out gave me. But, otherwise the service was great. And one more thing, the lounge was awesome to hang around in for 4 hours. Very relaxing.

God save you from people like Tom Sawyer :) avoiding this place at all costs

Well if service dept would get there act together it would be better but waited all day was told truck would be done the next day then I go back down and they said be couple maybe three days for it to get fixed it ended up taking 2 weeks to get truck back and was still wrong had to take it to cedar rapids to get fixed but they did make it right I would rate higher because of the service manager and the gm but the service dept in all wasnt to par

They took for ever for a dozer assemble. Tried to fix other things instead and lost 1 of my hub caps.. Don't understand how, no tire work was done. And put 61 miles on my trk, when it ' never left the place. They 'get you in quick but you ain't leaving soon.....

Had repairs done there 3 times good mechanics desk is friendly. Laundry an shower in driver lounge. They have a 2nd tv in drivers lounge would be nice if they could post stats of your truck on it. If you have to geta room I recommend the holiday inn walking distance to many places to eat. Downside had to wait over 2hrs for curiosity car to come pick us up for motel.

Great people. Always treated well. Management and my sales person are excellent. I've been working with these folks for 14+ years.

Nice facility with a drivers lounge, shower and laundry facilities. Just wish they were a little faster getting you back on the road. Or provided some place to lay down for a nap while you wait

The service department overcharges.But usually do a good job.

Fast and efficient service, all of our work was covered under warranty. Dale and Wayne in the service department were great to work with and Michael in the parts department was helpful also. Dropped truck off yesterday about 1430 and it was ready this morning. This location is pet friendly.

Very fast and good service. Friendly staff with good communication. They repaired my tow truck so I could get it back to work.

Thinking they need more help in the parts department.

3.5 stars really. Parts lady was nice and quick to help with what I needed. Labor rate is stupidly crazy! $150 an hour! Loves, TA and etc is waayyyyy cheaper

It took way too long to diagnose and fix a simple problem. However the lounge for truck drivers was very good, thoughtful of needs and clean.

I did not get a diagnosis on the truck within 2 hours upon arrival. As promised. The shop is extremely slow workers. And no communication between service department and drivers.

Real retarded dumb rednecks. If you anything other than white, you might not wanna bring your truck here. Real racist garbage type people. Let alone getting your truck fixed right, you get ripped of separately.

Worst place to do business came in for a brake chamber and have the rod cut 10 min job took almost 2 hours to complete will not be coming back and the worst partof it all they charged an hour shop rate to do it at 155 dollars an hour

Great service and would have given a 5 star rating if Truck Country hadn't charged 48 dollars for paper towels.

The manager and guy name Tony very caring people. You don't need more.

Shop needs to work on Communication and posting their pricing. We received no estimate and Signed no authorization to complete work until after it was done. They charge $130 per hour with a minimum of 2 hours and $40.00 for shop supplies which is ridiculous. Will not return and would suggest looking elsewhere. Took 4.5 hours to even get into the shop for a quick fix.

Much better than old location. Tons of parking and clean restrooms. Wasn't terribly long wait for repairs

I'd rather go to the small guys shop, but my company deals with this place

Paul and Mike in parts are friendly and fast when needing parts, they will get you what you need right away,

Service here is amazing. Best place to get your semi worked on.

Nice looking place but I don t like the fact that I spent $1100 for new seats and I can t dispose my old seats anywhere here.. even for a fee.

Very poor communication. Missed grease zurts in drive line.

Made an appointment for Sunday morning. When we arrived, Service Manager said they couldn't look at the truck until the next afternoon. Told us the appointment time was just a suggested time???? Another wonderful day at Truck Country. Had an appointment to install a recall part. Arrived at 8am and was told they installed the last one in someone else's truck the day before. Drove 50 miles for nothing, gave up a load. Part is on order. What sense does it make to have an appointment. Have they heard of the telephone

Megan Wettach was awesome. She was slammed late on a Friday afternoon which is self explanatory. She didn't flinch. She took care of everyone quickly to the last detail. We she showed me the schematic of my exhaust system and if you're not a mechanic, it can be hard to know what you're looking at, and the vantage point. It told me that I didn't want to attempt it myself. It saved me down time. I try to do what I can, but you gotta decide if you do it yourself, it take you twice as long or longer. Repairs are inevitable. Unnecessary downtime will put you out of business. Thanks again, Megan!
Jeff ( Achilles)

beautiful place! Friendly staff, fast, high quality!

Poor customer service. They don't keep you updated on your truck while it's in the shop. They don't care because they know you can't leave.

I don't think is too hart o predict how much time a job is going to take IF YOU ARE PROFESSIONAL and know what you doing by the 8th hour I did ask them what's going on with the truck they told me maybe 5 more Hours ,, you could tell people in advance in case they have other things to do ,

New facility, clean, staff is friendly/professional, & they hire lots of US Veterans!

This place is top shelf.

I took a truck there for service because it is a Freightliner and they service and or sell them there so I thought that this is the place to go. I had the truck towed there because it goes into what is called Limp mode, I told the service writer this because it is important to know not to drive the truck very far or it will shut down into Limp mode. They had it a couple of days before they started working on the truck, I called them to see what the progress was and I was told that the Tech took the truck out and it had to be towed back... I had already told them this. So they did some work/inspection of the truck and I received a quote of $32,000 to rebuild the engine or they could bandaid it for $10,000. I picked the truck up and drove it to International truck and they have a Tech that knows the CAT engine... They repaired my truck for $4300. Yes, that was the full cost to repair the truck not the $10,000 or $32,000 Truck Country wanted to bill me. I will not be taking any truck there ever again. However the building was clean. That is the best part of the entire experience.

They are what you expect professional very friendly ask questions then get the job done Thank you Keith Koehler

Be aware drivers especially if you own your own truck.
Make sure you get estimate, and check out parts prices before you let them work on your truck.
$3000 for fifth wheel.
This is not same freightliner that was by Madison.
Mechanic are slow and inexperienced, it will take a long time, which they will charge you $145 hour.
How can they be freightliner dealer and not be able to fix truck.
I don t know how people can leave theses 5 stars rating I assure you they are not correct.
Next time I ll pay for towing and go to different shop.

I emailed Jason and explained my experience with him and my money was returned b4 Monday thank goodness for understanding people

Chris very nice Service from him and Derek very nice person

I am not recoment this servis. unprofessional workers.

I had a load that was time-sensitive when my compressor froze, and subsequently broke my alternator belt. I really appreciate the staff worked to get me back on the road as quickly as possible. In addition to a great staff, they have tv, laundry, shower, clean restrooms, vending machines, a kitchen area with microwave, and a book with local info including restaurants, hotels, and transportation for drivers. Being broke down is never good, but it is good to know this Truck Country takes care of their customers.

Actually delivering parts to them and they don't even say good morning and they just give you attitude was going to go all around front and get parts and guess I'll wait till I get back up towards the house not recommended to stop at this place bad attitude.

They had my parts but for some reason it was $35.00 more than IState charged for the same parts. It's sad that such a large "family owned company" screwed over the small owner op like that. Your mission statement on the wall says one thing and you do another.

Great place to go , just one call , when arrive to a shop meet with excellent people and customer service within half hour they check me quickly to a shop fix the problem immediately and price was fair , thanks to truck country team for good service , I highly recommend to go there if your truck need repairs within Wisconsin

Top notch service department. Excellent diagnostic capability and good communication.

Our Newmar Dutch Star was taken in the afternoon of our breakdown and repaired by close at midnight, properly. We were back on the road only 24 hours of our breakdown. Very professional and helpful.

Absolutely worthless customer service, inexperienced parts changers, and excessive charges for labor not performed.
3 Or 4 parts replaced that where not needed and to come down to it 30 hours later they finally agree that the part I told them that needed replaced, is in fact the problem

This place is soo fast and friendly and it is cheaper than any other frightliner I've ever seen

816$ for a starter 269$ for the starter and 450$ for 3 hours labor that s insane what could you possibly do after you remove 4 bolts on the starter since it only takes and hour max 1.5 hrs. I have no clue where you come up with three hours to change a starter sorry but I m not paying for some one to be sitting around doing nothing as they were on my presence there. No thank you Very disappointing stop

Always manage to get my truck running properly and are informative.

Thank you guys for parts I needed for 2000 Freightliner classic xl

Worst service i've ever dealt with. Scheduled an appointment for 4pm on tuesday was told they would get on it right away. 3 days later still not even diagnosed and they never even both on calling for updates. DON"T BRING YOUR TRUCKS TO TRUCK COUNTRY GO SOME WHERE ELSE WHERE THEY REALLY CARE!!!!!!!!!

Service was very good no problem whatsoever friendly staff very accommodating all together very good Xperience

Solid mechanics. Very well versed in freightliners. Turn around is sometimes fast sometimes slow but overall fair.

The worst company ever . Stay away from the damn rot .

This is because of Ed
Iff you are freightliner service you should know about Freightliner Trucks and what is wrong with them.

Very nice drivers lounge, showers, laundry, and a hotel around the corner if you have to stay for repairs...a couple of restaurants deliver there including pizza hut...also i believe they will take you to a store or restaurant nearby if asked. .

Knowledgeable and Friendly staff and nice waiting area with with laundry and shower.

Always have good customer service, a quick turnaround, and coffee. No complaints here.

Definately suprised at the service they provide here. Been to many dealerships that have been the opposite of this place! Thanks for the quick turn around and getting us back on the road.
Great Driver Lounge area, offers Shower, Restrooms, Laundry and Free Coffee & Microwave. There are also vending machines that have food items and beverages.

They have the parts we need to Repair Freightliners when they go down.

Slowest place ever. Plan on hours for a 15 job. Very expensive and don't use any common sense. They just follow their protocol.

Watch out this rip-off place! This is my first time. I had issues with my abs light on and they told me an estimate, but the final bill was completely higher and different. I hate to say that I will not recommend this place

This is because of Ed
We have about 120 trucks we will let our drivers to avoid any truck country shops from now on.
Owner operator should not be treated this way.

Happy with service happy wit they done . Great job guys

Made a quick stop for parts, friendly staff, got parts needed