TRI STAR MERCEDES Reviews

Worst vehicle buying experience ever.

Tried buying a nicer G series suv, for my wife.

Dealt with salesperson (or therefore lack of) Rick. Ricks knowledge was limited, responses delayed, and he riddled me with his own false premises.

Remember everyone - when the q tip reaches constraint, stop cleaning.

I went in knowing what I was after, having had multiple email conversations with Mohammad (the Sales Consultant). Mohammad was fantastic. He was knowledgeable about the vehicles we test drove and had also done his homework on what I wanted. Follow up post test drive was excellent. The sort of Sales Consultant you want... interested and engaged, but not pushy. If you're interested in this class of vehicle, it's definitely worth checking this dealership out.

I recently purchased a pre owned Mercedes SUV and had the pleasure of working with Mohammad with a little help along the way from Craig and Gerrianne. The 3 worked well together as a team to make my buying experience as smooth as it could be. Mohammad was extremely patient as I am one to do a lot of reseaerch and not rush into any major buying decisions. Mohammad kept in constant communication with me all along the way. I am very happy with my purchase and when time comes to replace this vehicle I will absolutely be going back to Mohammad and team!

Very helpful staff, I think I like them more than the Moncton tristar dealership , my opinion

Bought a 2015 c300 from Tri Star and it was amazing. Not only do they have the great preowned vehicles, the customer service is also absolutely phenomenal.
Had concerns on the brakes a couple weeks after purchase but I live in Halifax. They actually sent a driver to the city all the way from Saint John, left me a loaner, and drove back to the dealership for inspection.
Really great buying experience.
Special thanks to Rick Russel who made all this happen.

The parts department is a nightmare the manager treats customers like a huge inconvenience. I was told multiple times that he was too busy to order parts.

Great service both in sales and service department.

Best buying experience we have ever had. Thanks to Rick and Mark for all the great work.

We recently purchased a vehicle at this dealership and are very impressed with the customer service and the willingness to help and educate first time buyers on these fine cars! Our sales rep Mohammad Syed is very knowledgeable and was attentive to our needs and made the transaction a breeze . I would highly recommend friends and business associates to do business at this fine establishment!

I would like to thank Rick Russell in helping me purchase my first Mercedes vehicle.
He spent quite a bit of time going over the features in depth with my son.
He always responded to all my questions in a timely and efficient manner throughout this process.
I met Mohammed for the first time while completing purchase paper work and was instantly impressed with him.
Great dealership and I would highly recommend it.

Been searching for a car for a few months. Went back and forth with different dealerships during this period. Mohammed was always available, informative, helpful... Definitely recommend!

We had an excellent experience working with Mohammad Syed. He was very professional and helpful during our customer experience. He promptly replied to phone calls and e-mails and overall provided a very friendly and smooth experience. I highly recommend Tri-Star and specifically Mohammad when purchasing your vehicle.

Excellent service. Pleasant and professional staff. Wonderful collection of Mercedes Benz vehicles.

We weren't even in the market for a vehicle, but when we saw the ad for a shiny used red Mercedes Coupe at a very reasonable price, we had to test drive it. Once we started dealing with Rick and Mohammed, we were sold! Excellent service, and a low pressure sales style that made us feel very comfortable. Being new to the Mercedes brand, we had a lot of questions and they addressed them all thoroughly and patiently. They genuinely wanted us to be happy. Mercedes' certification of used vehicles is extremely thorough and as a result, we are not at all worried about any nasty surprises. All in all a very positive experience.

Spoke with Mohammad Syed about some pricing information on a car that I was interested in, he was very helpful and went above and beyond trying to meet my budget. I appreciated the fact that he was not being the usual "pushy" sales person and was genuinely trying to help me out. First experience with this dealership was a very good one.

I have had nothing but problems with this dealership since purchasing my car. I purchased a certified pre owned car

Problem 1- 4 months after I purchased the car the rear tires were destroyed by a bad wheel alignment. Dealer wouldn t fix alignment or help with tire problem. Tire quote was $500 more than my local tire shop for the same tires.

Problem 2 2-3 months after purchasing the car I noticed water was getting into the trunk when it rained or when driving in wet conditions. Dealer claimed main trunk hinge was bent and that I would have to take the car to an autobody shop to have fixed. Again they refused to fix the problem

Problem 3 In the fall for the first year there was a grinding/vibration with the right front suspension. Everyone including my wife and friends would ask me about the noise and vibration. I took the car to Tri Star again. Charged two labour for a road test and was told it was the winter tires. The noise was also there with the summer tires!! (dealer was aware problem existed with summer tires) Two months later took back for the same issue, two more hours of labour charged, no fix. Problem still exists

Problem 4 Second set of rear tires wore off vehicle. Dealer looked at problem said the car has a negative chamber setting to improve handling and this is normal for the make and model. Tires less than 40,000 kms.

Problem 5 Battery sensor failed. Destroyed battery. Car sat for a week until I called to see how things were coming with car. They had no ideal what was wrong with the car and they would have to look into the situation and get back to me. Called me back and blamed delay on the length of time it takes to get Mercedes parts( Mercedes dealer??)
I received a bill for $941 to fix the problem. I asked why this was not covered by warranty and was told sensors were not covered. When I got home few days later I reviewed my ELW warranty only to find out that sensors were covered. I called dealer again I was told they would look into and get back to me. The response was yes indeed the sensor was covered under warranty however they could only reimburse $300 of the bill because it was to late for them to put the claim through warranty( why their mistake is my responsibility is beyond me) This is still not rectified

I was warned by a friend that the service at this dealership was very poor shortly after my purchase. He and his family have had several problems with the service department over the years. I decided that maybe this was a few isolated events and discounted the comments. Oh how I was wrong.

Mohammad was an absolute pleasure to deal with. As a working professional myself , Mohammad went above and beyond to make sure everything was taken care of in a timely manner. I would highly recommend anyone thinking of a new vehicle to contact him and he will take care of the rest. Smoothest car purchasing experience I have ever had. Thank you so much Mohammad !! I am loving my new wheels

By far the best experience I've ever had purchasing a vehicle! Paul and the rest of the staff were a pleasure to deal with.

The sales staff are very knowledgeable friendly and efficient.
This is a pet friendly building.
The service dept. is staffed with 3 great
mechanic technicians and 1 master mechanic who know everything about Mercedes vehicles.

I recently purchased a used BMW from Tri Star and the vehicle was very reasonably priced. After purchasing the car they realized the mvi had run out. They put the vehicle through an inspection and discovered there was some parts that needed to be replaced. They were very good about it and replaced the parts for me and I only needed to pay the inspection. This kind of service is almost unheard of in this day and age. The salesman Rick was amazing you deal with and his co worked Mark as well. I would highly recommend stopping in if you are in the market for a new car. I am beyond impressed and will certainly be making further purchases here

I bought a Mercedes CLA 250 in January from Ernie Rookard.He was very professional,knowlegable and very good to deal with.Paul Levesque was also instrumental in the sale/keep up the good work Paul and Ernie.No pressure sales and a friendly atmosphere.I would buy from these people again.

Very knowledgeable service department for all your Mercedes and smart car needs in the St. John area. Friendly and attentive sales and service staff. Comfortable waiting area, shuttle service and courtesy car available.

Our experience taking our Mercedes for service was disappointing to say the least. We took it in for an oil change and to change a bulb. The cost was $280.00, extremely overpriced. They scuffed and scratched the right front fender, left the defective bulb light on on the dash, washed the car without chamoising off the water resulting in water spots all over the car. The service compared to O'Regan's in Halifax is a one star compared to a 5 star.
Thank you
Granger MacPhail

Just Picked up my used Mercedes from Tristar , without doubt the best service I have ever received at a car dealer.A big thanks to Ernie and the staff .If your in the market for a used vehicle go see the guys at Tristar.

I purchased a car @ Tri Star, sale rep. Mr. Syed Mohammad. Test driving 4 cars, price dealing with each cars.WOW Mohammad was excellent, patient, no pressure and always with a smile. Along came Mr. Paul Levesque to help with a smile too, i'll give them a 5 star. Excellent job Mohammad and Paul.They when above and beyond. I still enjoy my car and i would recommend you to others. Merci.

Another amazing experience at TriStar ! Last year it was the sales team when we purchased our Mercedes. This time it is their service department. I was able to get an appointment quickly. TriStar staff are knowledgeable, friendly and take the time to drop by the waiting area and say hi ! Today I was visited by three different staff members. They even left cookies in the console for the trip home to PEI. Now that's 5 star treatment !

Following an accident which resulted in a new vehicle, we visited TriStar Mercedes Benz, Saint John, NB on a whim and were immediately impressed with all levels of service. My husband and I were treated with a level of respect and professionalism that was so refreshing and unexpected! We had never really experienced this level of service before!!! Mohammad, Paul, Rick and Gerrianne make an outstanding team and are truly exceptional at what they do! My husband and I remarked many times that Mercedes must provide unique customer service training but their staff come to them already with tremendous interpersonal skills. The customer truly feels like he/she is the only one that is being served. The interest in our happiness started the minute we walked in the door and has continued well after the sale. We truly feel like we are part of the "TriStar Mercedes Family". We would highly recommend TriStar Mercedes Benz in Saint John NB to anyone considering purchasing a vehicle! We would place them well beyond 5 stars! Lori and Rick Bryden

I gave the dealership a heads up that I would be showing up later that afternoon and nonetheless someone was waiting at the door for me. The service was prompt as I knew what I wanted and everyone made the experience very pleasant. Gerrianne and Mohammed were great to deal with!

To many potholes in saint john to own a car like this unless your from Rothesay

Purchased a new GLC300 from TriStar and the experience was exceptional from the test drive to purchase. Mohammad Syed and Gerrianne Pain were extremely helpful in making the purchase a positive experience. I cannot believe the quality of workmanship, comfort and handling as well as safety features of this vehicle. Contact Mohammad and test drive for yourself, confident you will love it.

I had the best experience buying a used car at this dealership. Rick Russell was our sales & leasing specialist and I would highly recommend him. He was very friendly and not a pushy salesmen at all. I will definitely bring my business back to him in the future.

Professional and committed to customer service, this dealership demonstrates that great service does still exist in the auto industry. Special shout out to Steven Kinsman and Mark Mills. I have never been treated so well after the sale and I realize I should have been driving Mercedes products much earlier.

Working with Rick Russell on the purchase of my BMW was a pleasure. Rick made the experience exciting and fun, while being a complete professional at all times! I would highly recommend Rick if you are in the market for a new vehicle!

My confidence in Tristar and Mercedes Benz was reassured today. Some background info first; our 2015 GLK250 has been in service for weeks now with an engine problem that was a diagnostic challenge,the problem is now solved thanks to Jeremy,Justin and Greg but some parts are on backorder from Germany.Yesterday afternoon while driving our 2014 E350 a message was displayed that Distronic Plus,Presafe Braking and Active Lane Keeping were Inoperative! I called Tristar Service and spoke with Stephen who said he would have the problem looked into in the morning. Late this morning Stephen called with word that the problem was in the Radar software and that it was corrected and test driving confirmed that it now functioned normally. I picked up our E Class this afternoon and it had been expertly detailed to look like new!
I must add that we have been supplied with a 2018 B250 loaner while our GLK has been in the Service Department.
Three Cheers for Tristar Service Department !!!
Richard Paxton

Great experience at Tri-Star Mercedes in Saint John. Mohammad was my sales person and an absolute pleasure to work with. Mohammad really delivered on the Mercedes experience with great product knowledge, attention to detail and not at all salesey ...he s a great brand ambassador. The dealership gave me a fair trade in value on my A4 and were overall just easy to do business with. From the time I walked into the dealership , to the delivery of my car all the way to Fredricton , I highly recommend working with Mohammad and the team at Tri-star

What a joke. Had a deal all agreed upon, put deposit down, got insurance. Just before picking up the car they then decide they want almost $5k down for the lease!! Total bait and switch.

They were all kind to me and I was satisfied with everything.

My thanks and appreciation to Rick Russell and everyone we dealt with at TriStar in Saint John, NB. Rick was helpful, courteous and knowledgeable. I look forward to dealing with Rick again in the future! Thank you for taking the time to make sure I was completely comfortable with my purchase before I left the lot. It is this kind of service that will keep people coming back. I highly recommend Rick and TriStar Mercedes-Benz.

Mohammad Syed was the absolute best sales representative a buyer could wish to have! He was very knowledgeable, patient and a pleasure to work with in purchasing a new car. I especially liked that Mo was an excellent listener. All questions and concerns were taken very seriously. The entire dealership was top notch and I would highly recommend purchasing a Mercedes and having Mohammad for your representative! He was extremely accommodating and well prepared. Top notch! Thank you!

We really enjoyed our experience purchasing our new GLA AMG 45, thanks Mohammad for your excellent service!!

rattle found on driver's seat. Greg and his team offered prompt service and excellent job. thank you!

Over the years I have delt with a majority of dealerships. I bought my very first Mercedes from Tristar in Saint-John and I cannot emphasize enough how excellent the entire staff is at not only Tristar SJ, but at the Moncton location inclusively. The service I received was like none other, they transform buying a vehicle into a seemless and furthermore, a stress free experience. What more can you ask for? They will go above and beyond and it shows very quickly.

A side note for those of you thinking of buying a Mercedes, go for it, it s the best vehicle I have ever purchased bar none !