Tredway Pools Plus, Inc Review

Visited the Lima Rd store last night to purchase spa chemicals. Explained to the staff (lady) that we inquired about purchasing a new spa from them back in August, but didn't want to wait months due to the Covid backlog.

Explained we bought a used spa and had an issue with the previous owner not being transparent about the delivery of the new cover that was included in the purchase price. She gracefully offered to give me a used cover they had in the back, so we can use the tub until the new cover ships. I offered to pay but she refused.

Although it was a used cover and would have eventually been discarded, I was very grateful of her offer and willingness to help. Additionally, I was very impressed/pleased that she took the time to explain spa care when we (unfortunately) didn't purchase the unit from Tredway.

Every business has a culture that is nurtured by it's management and ownership. It was evident last night that Tredway has a great culture and enjoys helping their customers. Very much appreciated..... today more than ever!

We bought a house with an inground pool about 4 years ago. We knew the pool needed a lot of work. We have used Tredway for all of our major pool needs. They replaced our liner a few years back and they replaced the sand in our sand filter last year.
Today Keith came out and replaced our motor and pool pump. Suzy helped us go over our options and the cost associated over the phone so there was transparency. Hopefully we are good to go on major repairs now. It is great to know that Tredway is here if we need them.

Season 17
16x32 radius rectangle sport pool.
From 04 to 21 the tredway experience did not disappoint.

We appreciate all of you to our needs through the summer season. Keep up the good work.

Susie did a great job of getting someone out to fix my pool in an timely manner when issues came up unexpectedly. They are always super busy but she listened to my concerns and got someone out to fix the problem.

All the staff are really friendly and take the time to talk with you. We bought our pool from Tredway and the process could not have been any easier.

The gals at Tredway Pools have once again prescribed the chemicals to bring my spa water back to safe and comfortable status. My spa is used year-round and I'm able to keep the water in range most of the time. But when it is out of sync, I know from past experience that the gals at Tredway will get me back on track! This rings true again this week as I took a water sample that was diagnosed as unsafe to use spa, but a practical easy to follow treatment plan was given, followed and resulted in betting water back in terrific shape. Thanks Tredway Pools.

This place is amazing! McKenzie and Cindi went above and beyond to make sure my husband and I were happy. Even after purchasing the optimum pool from them they stayed in contact during the entire construction to make sure things were going smoothly. Very impressed with the great fantastic service we got.

Thank you so much for making my dreams come true.
Much love,
Mark and Cindy Solloway

1.5-year update: Just wanted to update this review and say that the 5-star review I originally posted is still well deserved. Tredway has helped me keep our pool crystal clear and running smoothly for the past year and a half. Their staff has been extremely helpful and flexible during this ridiculous 2020 year and I cannot thank them enough for being willing to intercede on our behalf when manufacturers were experiencing product shortages and backorders. Keep up the great work!

Tredway just put in an in-ground pool for us and we absolutely could not be happier with the service, communication, and quality of the finished product we received. The entire build process was very fast and I was contacted every day by either John or Eric with updates to let me know how it was going and what to expect. John did an excellent job of explaining the whole process, from ordering to completion and even beyond, where he described how to maintain the pool. My wife and I have been astounded at the service we've received, which has always been friendly, courteous, and prompt. We're both so grateful we chose this company to install our pool!

I hired this company to come out October 2020 and repair my pipe coupler between the pump and sand filter that broke which aloud all the water to pump out of my pool before we could notice. I have an automatic cover on the pool so when the water leaked out the cover wouldn't open and made a weird noise. I hired a Treadway Pools to come out and fix my the problems. I also asked them if they could hook up the heater because the previous owner had disconnected the heater and we just purchased the house in August 2020. After the repair the automatic cover was still making a horrible noise. I was told at that time they didn't have the piece to connect the heater and they would have to order the part. I was instructed they would install it in the spring because the pool would be closed in a few weeks. I PAID for them to do all the work and order the part and validated that they would install the part and hook the heater up in the spring and they said yes. I called Treadway to open the pool in February 13 to schedule and validate the heater would be hooked up and open the pool. I was told then she would check on it. On March 25 I called again and asked if they have the piece to hook up the heater and I was told they wouldn't go check until the day of install. I told them I expect the heater to be hooked up since I had payed for it. April 8 or 9 th they open the pool when I was in Florida when I returned the heater was not hooked up and when I called Treadway I was treated horrible and told they don't promise anything because the employee doesn't work there anymore. Treadway then said they would call me back and when they did they wanted to charge me a lot more money to come back out and hook up the heater. I was upset and was talking to Treadway explaining they are not a treating me right and she said I qoute OBVIOUSLY WE AREN'T GETTING ANY WHERE and hung up on me. I can't believe how rude they are.