Jason Dohm

Review of Tredway Pools Plus, Inc

I hired this company to come out October 2020 and ...

I hired this company to come out October 2020 and repair my pipe coupler between the pump and sand filter that broke which aloud all the water to pump out of my pool before we could notice. I have an automatic cover on the pool so when the water leaked out the cover wouldn't open and made a weird noise. I hired a Treadway Pools to come out and fix my the problems. I also asked them if they could hook up the heater because the previous owner had disconnected the heater and we just purchased the house in August 2020. After the repair the automatic cover was still making a horrible noise. I was told at that time they didn't have the piece to connect the heater and they would have to order the part. I was instructed they would install it in the spring because the pool would be closed in a few weeks. I PAID for them to do all the work and order the part and validated that they would install the part and hook the heater up in the spring and they said yes. I called Treadway to open the pool in February 13 to schedule and validate the heater would be hooked up and open the pool. I was told then she would check on it. On March 25 I called again and asked if they have the piece to hook up the heater and I was told they wouldn't go check until the day of install. I told them I expect the heater to be hooked up since I had payed for it. April 8 or 9 th they open the pool when I was in Florida when I returned the heater was not hooked up and when I called Treadway I was treated horrible and told they don't promise anything because the employee doesn't work there anymore. Treadway then said they would call me back and when they did they wanted to charge me a lot more money to come back out and hook up the heater. I was upset and was talking to Treadway explaining they are not a treating me right and she said I qoute OBVIOUSLY WE AREN'T GETTING ANY WHERE and hung up on me. I can't believe how rude they are.