Jeff (Torrap)

Review of Tredway Pools Plus, Inc

Visited the Lima Rd store last night to purchase s...

Visited the Lima Rd store last night to purchase spa chemicals. Explained to the staff (lady) that we inquired about purchasing a new spa from them back in August, but didn't want to wait months due to the Covid backlog.

Explained we bought a used spa and had an issue with the previous owner not being transparent about the delivery of the new cover that was included in the purchase price. She gracefully offered to give me a used cover they had in the back, so we can use the tub until the new cover ships. I offered to pay but she refused.

Although it was a used cover and would have eventually been discarded, I was very grateful of her offer and willingness to help. Additionally, I was very impressed/pleased that she took the time to explain spa care when we (unfortunately) didn't purchase the unit from Tredway.

Every business has a culture that is nurtured by it's management and ownership. It was evident last night that Tredway has a great culture and enjoys helping their customers. Very much appreciated..... today more than ever!