My Prius is 12 years old and I have not missed one service. Everyone at the Toyota service department is very good and professional. BUT I want to give my special thanks to Joe Sanchez for his excellent and personalized work. He has been taking care of my car for years. THANK YOU!
Appointment was easy to make online and went smoothly! Frank at the dealership was extremely helpful; he clearly communicated with me about each step of the process, and made sure to inform me of what the cost would be upfront. Ultimately the issues with the car were fixed in under 2 hours! I also appreciated the care they took for Covid-related cleanliness and sanitation.
Salesman Jay Eakins got me a great value on my trade in and a good price on a very nice Tacoma TRD Offroad. He was helpful and friendly, and not pushy at all. I told him what I was looking for and he showed me several options within my budget and pointed out how they stacked up to each other. I'll definitely use him again next time I'm in the market for a Toyota.
Audrey Allison and Jill in finance were amazing. I cannot say enough about the level of care and ethics offered through these two top local professionals. We love our new 4 Runner. Thank you Audrey!
Great customer service. Greeted immediately. Kept me informed through the service. Amazing service department. Service advisor Joe Sanchez was Great!!
Super easy and efficient. I especially liked the video of the inspection, so I knew what they'd found, and the ease of approving the recommended service. Great job!
I had a good experience with the Santa Fe Toyota service center today. Oil and transmission fluid change. They did a full inspection and had recommendations for future services without being pushy. Even got a military discount. I will be returning.
I can't rate Toyota of Santa Fe highly enough. My family and I have been customers for years and will continue to be. Raul Gallegos and Trini Gallegos are absolutely stellar to work with (I highly recommend you reach out to them if you're interested in purchasing a new vehicle). I had been going back and forth on trading my car in, potentially selling it myself, with the ultimate goal of getting into a new 2020 RAV4. After careful consideration they gave me more than what I had ideally wanted for my trade-in, ensuring that I was able to purchase the vehicle I wanted. They were accommodating, kind, timely, responsive, the list goes on. Toyota of Santa Fe has my family as customers for life. Also, make sure you go early in the day to beat the crowds.
We worked with Joe recently while shopping for our dream car from out of state. Joe was great, he did a full video walkthrough showing us the vehicle condition plus any defects and answered all of our many questions. Then he held the car until we could make the 6 hour drive to Santa Fe that weekend. Joe didn t steer us wrong with the car, it was in the condition he said it was in and he gave us a killer deal! Joe went above and beyond to help us and even days after the sale, he called us to let us know that he found another key and was going to mail it to us. We would definitely recommend Toyota of Santa Fe! Thanks Joe!
Toyota of Santa Fe is the place to go. They really are a Buddy in the Business!
I don t make recommendations lightly, but I m compelled to do so now.
I was looking for a Toyota Tundra early in the year. Was frustrated with a larger dealership near me who made no effort whatsoever to negotiate over a small difference between my price and theirs. Fine, I walked. Next decided to email all the remaining Toyota dealerships in New Mexico, plus a few in neighboring states, with a fair proposition and request for a simple yes or no answer to my desired price. I addressed my email directly to the General Managers of all these dealerships, in part just to see if I would even receive a direct (not automated) response. I found it interesting that some dealerships don t provide such direct contact information for their senior staff. Sent these messages and waited.
Toyota of Santa Fe was the ONLY dealership from whom I received a prompt response, and from the General Manager himself, Buddy! He put me in direct contact with his General Sales Manager and a fair, straightforward, and transparent deal was quickly struck. All this initial communication, by the way, was via email. Buddy kept himself in the loop throughout and for a person in such a position to do so along with all their other business responsibilities is noteworthy in my book.
At time of delivery I made it point to meet and speak with Buddy along with everyone else whom I had only known in a remote capacity. Buddy and his team were great to meet in person and I look forward to maintaining my relationship with them as I enjoy my new vehicle. Mine was really a pleasant experience I won t soon forget. Toyota of Santa Fe is the ONLY Toyota dealership I will consider in the future and I will recommend them highly to my friends and family. Give them a try and see for yourself!
toyotaofsantafe.com
