Toyota of Olympia Used Car Center Review

A special Thanks you to Shelton and all of you that helped my Daughter and I find the perfect car for her. By far the friendliest and most honest Dealer I;ve ever dealt with. Kudo to the entire staff.

I just purchased a 2020 Toyota Corolla Hatchback from Toyota of Olympia... the buying experience was fantastic! I worked with Deion in sales who is incredibly friendly, knowledgeable, and very easy to work with. I'm a pretty informed buyer and did quite a bit of research before even visiting the dealership. With Deion's passion for the product, he did a great job putting the icing on the cake, earning my business. In just a couple of hours we negotiated a deal for the price I was willing to pay and completed all the paperwork with the assistance of KC in the finance department... all in all a pleasure working with both of these gentlemen in a very friendly, and no-pressure environment. Definitely give Toyota of Olympia a chance to earn your business!

Overall great experience! David Spath and Deion Moore went over and above for me with their service. They answered all of my questions and really listened to what I was looking for and they were VERY patient when I decided to come back a 2nd day asking to test drive 3 more vehicles before making my decision! David s knowledge and Deion s commitment to service made the purchase of my 16 Highlander one of the most pleasant vehicle purchases I have ever made. They made me feel welcome and part of the Toyota family.

My friend bought a Toyota Tacoma TRD PRO, the customer service was great.

The best place to buy a car with perfect price and fantastic customer service
Daylan Smith is the perfect men to deal with him
Very cool guy

What can I say, I really enjoyed the entire buying experience from this dealership! From the first person I met, Ron Ross, such a nice man, extremely professional, super easy to talk with and a great listener. Ron hadn't been there very long, maybe 6 months, but my guess is he'll be around for a long time! I'm sure there are other people at this dealership you could meet, but go find Ron Ross, he cares about people. I drug him around the lot to look at almost every Tundra they had, on 2 separate occasions because the first visit the dealership and I couldn't come to terms. But I went back to Ron even after 2 weeks went by and I'd looked at a dozen different dealers and trucks, because it was him I felt the most comfortable, and the 2nd time I went with better info on several used vehicles, and well, I made a great deal on a brand new Tundra! Met Duane, Ron's main boss, Wayne is finance, Jordan in parts, a truck specialist, sorry can't recall his name, and Ron gave me for 6 other folks from Service to management in case I had ANY other questions! The facility is awesome, the commitment to excellent customer service is evident everywhere and I am a picky buyer.
This is my 4th Tundra! I bought this one from Toyota of Olympia because of Ron Ross!! Thank you sir!

Sincerely,
Lorne

In and out super efficiently. Mark and the whole staff were excellent and kind. Would recommend!

Today, I drove up to Toyota of Olympia knowing what I wanted to look at and not one dealer outside standing around came to ask me if I needed help or what brings me in today except Earle Thompson. I told Earle what I am looking for and he went above and beyond to try to find the car I was looking for. It ended up being sold before I got there but he helped me find another car much similar to what I was looking for. Thanks to Earle I got a great deal and am driving my beautiful Nissan home. Earle Thompson thank you so much I love my new car!
If I was going to buy another car I would go to Earle Thompson!

We had a great experience driving down to Olympia for our new Toyota Sienna. I contacted Shaena Langely, general sales manager via e-mail as we were pricing out new family vehicles. Shaena responded promptly with the best bottom line price right away. Other dealers on the Eastside were much higher in pricing. We negotiated the entire deal via e-mail, had some of our paper work done before arriving, and we were treated with respect. Other dealers who were significantly higher in price warned us we would be subject to a bait and switch or high pressure sales tactics. Let me assure you that was entirely not the case. We almost always sell our own used vehicles, but the trade-in offer was reasonable and fair saving us on tax on our new vehicle. We had two small kids with us that don't like to sit still, and Bowman, our salesman, and Shaena made the process absolutely seamless. I highly recommend them if you are looking for a no hassle straight forward best deal. (We saved thousands driving to Olympia from the Eastside).

I recently bought a used truck (Ford F350) from Toyota of Olympia) and it was a very positive experience. For once, the sales guys didn't swarm me like vultures. I actually approached them once I had questions about the truck I wanted to take a look at. My salesman was Kreston Bolden, he was very courteous and professional. What I appreciate most was he wasn't pushy with a potential sale. I had lots of questions, some he couldn't answer (mainly because I was looking at a Ford diesel at a Toyota dealer) but he said he would find out, which he did. He wasn't trying to BS me if he didn't know. So when I am in the market for a new Toyota 4runner for my wife, I'll be coming back to Toyota of Olympia and talking to Kreston Bolden. Great service, great dealership to work with.

Went in for an oil change but Mark Coffman made such a good deal, I left with a new car. The sale was seamless and I will be back to shop here again. Super responsive staff and willing to work with you.

People are happy, friendly and fantastic. No hassle, helpful service for maintenance, coffee and breakfast are great, place is clean and open.

This is the third car I have bought a car fron Jeff Elston and everytime I do he is awesome. We will always come back to Jeff and always recommend him to everyone we know. Thank you Jeff for your help!

Julian, was very helpful, kind, and genuine. He opened up a bit about himself which helped in making the experience more personal. He went above and beyond to help me get the car I wanted right along with the gentlemen that helped Julian. Thank you Toyota of Olympia!!!

I can tell Toyota of Olympia prides themselves on capturing the customer value. My experience was excellent due to the superior customer service skills that the sales team provided. Toyota of Olympia captured me as a lifetime customer!

Deion Moore was wonderful to work with! He provided us exceptional service. Quick and friendly, made sure we were taken care of at every step of the process. Personable and nice, we had a great time here. Our family will definitely stay with Toyota in the future because of him!

I would recommend toyota of olympia to anyone looking for good prices and great customer service. I am a first time buyer who had horrible experiences at may other lots. My sales rep. David Spath was phenomenal. Not only did he have the answers to all of my questions about the car mechanically but he was very knowledgeable on the financial aspects as well. I definitely know where I'll be going in the future.

WOW! I have bought a lot of cars in my life, but I have never bought a car from a place like this. All of the people are like one big family. I immediately knew I was in the right place the second I walked in. I went to two other dealerships before I ended up at Toyota Of Olympia and I can honestly tell you that these people get it. I never thought I would say this, but I actually liked buying my car there. Hope you find this helpful.

Had an AMAZING experience with Michael Velez. You can find the perfect car anywhere, but you can't find the perfect salesman, which is exactly what Michael was. The second I stepped out onto the lot he made me feel welcome, and made sure I knew he was there for any questions I might have; without making me feel like I'm being swarmed/pressured/watched. Was very personable and an overall exceptional experience! Put the customer's needs and desires first and foremost. Never once did I feel like I was having a "car salesman" experience. 10/10 would recommend to a friend and return for any future purchases! Thank you so very much!

My experience at Toyota of Olympia was pleasant the staff was very friendly and helpful especially Leonard he helped me get the best deal possible I would highly recommend Toyota of Olympia it was a pleasant experience and by the way the manager Bobby Lynn was also very helpful

Worst place to buy a car.
Worst service I've ever had.

I worked with Tony Petrina & had a wonderful experience!!! Came in for my 5,000 mile maintenance on one car and decided I wanted a different color vehicle and he got me just what I wanted and a price I could afford. I would recommend him to anyone

The absolute best car buying experience I have ever had. Leonard Woolridge and Bobby Lynn are fantastic. They made the process painless and fun. I could not recommend a dealer or team any higher. Top shelf and professional!

Not sure if the desk people get paid per service they have you do on your car. But felt pressured to do overpriced things.

The service department and shuttle drivers are consistently helpful, friendly and professional.

Thanks to Zach at Toyota I walked out with a new car

I have never had such a positive experience at a car dealership. I want to say THANK YOU...To Jeff Elston for his superb service and commitment to excellence. Not once did I feel pressured. I even left and came back the next day to finish the deal and they were ok with it. Wonderful. And to Carlie Bailes..Thank you..your expertise on all of the different models and packages really helped me make the best decision. I love Toyota od Olympia..Thank you
JANA PERCER

The sales team was aggressive and combative. They were more focused on squeezing every dollar out of me then building a repeat customer. I will never buy a car there again.

Dawn it Olympia Toyota services Department is AWESOME. I had a problem with some changes and she did not hesitate she stepped in and took care of the problem. Thanks Dawn.

Decent place. Coffee shop in the service waiting area. You'll need it though; 2 hour wait for an oil change- with an appointment...

I have purchased my last 2 vehicles from Toyota of Olympia. They have been the best car buying experience I have ever had. The staff is friendly and accommodating. The process from start to finish was easy and hassle free. I will continue to buy my vehicles there in the future.

I went in as a first time buyer, and Craig met me at the door. He asked if I had any cars in mind that I was interested in and I let him know the two I wanted to look at. He quickly got the keys to both vehicles and let me look at them. I ended up liking a Buick they had on the lot so we went for a test drive. I decided to buy it. Craig was very quick getting all paperwork done for me and answered all of my questions as a first time buyer. He detailed the entire car while I was finishing paperwork with Lisa, who was amazing and sweet and went over all the details with me. Craig even helped me gather my things from my trade in. He was very knowledgeable and even took the time AFTER the sale to help me set up my bluetooth connection to the car and make sure everything was all set. I highly recommend Toyota of Olympia and Craig. A very laid back, non-pushy sales rep. I am extremely happy with the whole team, and very happy with my new car.

Go see Larry at Toyota, he is helpful, kind personable, and listens to your needs.

We recently purchased a vehicle through Toyota of Olympia. It was and has been an amazing experience, far beyond expectations and when we chose to view there inventory we didn t have a vehicle in mind at all and was using them as a starting point. We were greeted by Earl (Thompson I believe), either way Earl was our rep and sales gentleman and he truly is a great person to work with. He knows his info, prices, specs and much more. Very informative, patience and sense of humor - with that we ended up purchasing our new car that day. And what brought us to this experience is the welcoming of our daughter. We are both very pleased with the sale and experience along with the services Toyota of Olympia has to offer! I hope this helps anyone looking to buy used or new. Ask for Earl. I m sure they have many other great people, but he s your guy!!

This was our first time at Toyota of Olympia and it was definitely one of the best buying experiences we ve had. Kreston was able to work with us on getting into the car we wanted at the price that worked for us. Thank you Kreston!

I had a great experience buying a car from Lenny Connon. Thanks for all your help, Lenny!

Well, But a new vehicle here and so fare the only good thing was the sale person. The finance guy jacked up the paperwork and had to go back twice the next day to fix it. Waited on my Plates to come in. No call at all temp tags ran out, Called left message due to out of town. No return call that day. So I had my son go over in the afternoon to see if they were there. He got them an mailed them to me. Got a call the back the next day to say they had my tags. I said my son picked them up and mailed them to me. Well they gave him the wrong tags. They are sending my tags to me and they didn't even ask for me to send the others back. What a joke. Go somewhere else to buy you Toyota! I hope the service department is better? Just read the reviews about the service department and makes me scared to take it to this place. Sounds like the mechanics and service department are untrained and incompetent to work on vehicle correctly!

Worked with Mark E. Got a good great price on my new ride, and a generous trade in amount as well. The finance guy with the red hair (can't remember his name) was good to go as well. Not pushy at all. It was a good experience overall. I already knew what I wanted. The hard part was finding it.

Paul Barker and Dwain were wonderful. Got a great car, lots of help and information to make a choice that would suit us as well as a price that was a good deal. I would highly recommend buying a car from here. This is the 2nd car I have purchased from them in the last 2 years.

Amazing experience! Mafi was easy to work with and made sure everything was exactly as I wanted it! I LOVE my 4runner!
100% would recommend this place and Mafi!

This place gives excellent service. And. BUCKWHEAT TERRY IS A GREAT ASSET.

If you want a good deal go to this Place
They have Large Great Selection And their Service is Excellent if i can give them 10 Star I Would in a Heartbeat.They will work with you really hard to get the car you like
They done their best to really Help Us
Were Happy with their Service from Sales to Financing.I would Recommend Them No Question Ask.If you are looking for a good salesman Deion Moore is the man he work with us from Start to Finish
Thank You Deion for your hard work
Were really Appreciate it.

A bad experience turned good. We had an appointment to come look at a car and told the salesperson we were working with to give us a heads up if that car was sold since it would be a 1 to 1.5 hour drive.

When we got there, we were informed that it was sold and we were quite upset over it since that car was the sole reason to make the long drive in the rain and traffic. Mark Englert, which I highly recommend anyone looking for a car to go to when needing a salesperson, worked with us to find the right car to replace the one we had in mind.

The price was rather high still, however the sales manager, Bobby Lynn, worked some magic and got it to a price that made it manageable for us. Really do appreciate their concern and their negotiation process for loyal Toyota customers (I have a tundra and sienna). Highly recommend this place out of all the locations in the King county area.

My daughter bought a car from Bobby West and we had the best service ever! Bobby made everything easy and efficient for us, she loves the car! Thank you Bobby!

The employees are helpful in explaining what is happening to your car as they are working on it.

Brought my car in for a recall software update. Was greeted when I drove in and brought to a service rep who got me checked in and have me a time estimate which was pretty accurate. Also talked with a sales guy about used cars and their lifetime power train warranty. He was upfront and not pushy which I liked. There is a closer Toyota dealer but even their phone service was awful. I'll come back to Toyota of Olympia for service and to look at used cars.

I am so happy I was greeted by Dave Spath when I walked in to Toyota of Olympia. He was amazing and helped me find exactly what I was looking for within my budget! I highly recommend working with him and will be a returning customer! Thank you, Dave!!!

Kreston was awesome on getting me information if you need your questions answered ask for him.

Everything you would expect and good dealership to offer. Professional, accommodating, good with their time management. Always out faster then they tell me. Good play place for kids too. My son loves it here

I had best experience working with this dealership. Everyone was friendly, knowledgeable and courteous! They made this the simplest buying experience I have ever had. Thank you from the bottom of my heart! You wont be disappointed.

I recently purchased my Toyota 4Runner here and had a great experience. Everyone was helpful, and made my purchase very easy! A salesman Sean Newman, answered all my questions, and had such a positive attitude! I would highly recommend if you are looking for a vehicle to check out Toyota of Olympia.

Very fast, nice staff, and competitive service rates.

I work here, so I might be biased, but it's a nice place, most popular auto dealership in the northwest for a reason, and the food at the cafe is good. The free wifi is incredibly good as well.

Had a great experience here! I usually dread the car buying experience from start to finish, but buying from Toyota of Olympia was a different story. Went in with my husband and dealt with Jim Rakich who was very professional and knowledgable. Even though Olympia is a bit out of the way for us, it was well worth the drive and I will be sending all my friends and family here to buy a car from Jim. Thanks again!

Mark Coffman was super helpful and provided excellent customer service. He very knowledgeable about the product and was able to answer any questions I had. The process was totally transparent and there were no surprises.

I bought a 2008 Toyota Prius from them and a bulb ended up going out about a week later, and I got the bulb fixed and Toyota of Olympia reimbursed me for the cost of a bulb and labor, which is greatly appreciated. I love the car I got, it works great for my type of work, and Matt has been very helpful.

OJ helped me buy my rav4 and it was a great experience. He didnt b.s. anything. He was patient and kind and professional. I would highly recommend him and this business. Next time i need a car, I'll go all the way back. I live in renton. Worth the drive.

Exceptional sales by Joe King, and the entire team. No hassle, haggling, or games, just a very fair price and finance deal with a well-appointed customer service area. I was planning to wait 6-8 months but they had exactly what I wanted in a Certified PreOwned at the lowest price within 150 miles. Will definitely recommend!

About three and a half years ago I bought a brand new 4Runner limited at Toyota of Olympia in Olympia, and within the first 2 years warranty I brought my 4Runner there for a services, one day they did my oil changed, usually I don't let them wash my vehicle, I always hand washed but they washed anyway, then later I got my 4Runner back and about to drive out of their parking lot and I saw the right view mirror felt off, so I know they did not fold in the right view mirror, whether they knew about it or they hided from me, then I came back talked to them and they sounded like they did not trusted me, so they investigated and finally replaced a new one.
After two years warranty has passed, I lifted up a vehicle to inspected the underneath of the 4runner and I found one of the skid plate bolt threads was stripped, hanged on, unusable, I think they did not screwed in by hand first but they used impact drill to screwed the bolt in that's why its stripped and I got mad never bring my vehicle back there again for any services, until today i came back for an airbags recalled, and I met Sheryl Parkins (I gave her 5 stars), she is very professional, nice, and helpful to me, hopefully, Toyota can gain my trust back but will see...

My wife and I went to this dealership just to look around to get ideas and test drive. We were met after looking at a couple of cars by Mark Coffman. He is the most patient and friendly cars salesman we have ever dealt with. We test drove 4 cars before actually picking a 2019 SXE Camry. He even brought out little snacks for my kids to hold them over until we were done. If you need a car and are in the area please go see Mark at Toyota of Olympia! Thank you Mark!

Bought a used car here, won t my making that mistake again. My second mistake was having taken the car to get looked at by a mechanic before purchasing it.

I was in an accident that totaled my car and was looking to buy something used that will get me through the next few years while my wife finishes up school. The car we say looked great, drove great, we bought it the next day.

After buying it we discovered that the liftgate only sometimes works. The parking brake doesn t engage properly, the tmps sensors are bad and lastly the car has a MASSIVE oil leak.

This car will likely not last me through the next couple months and seems to be a money pit. I am super disappointed and won t be returning again.

Editing just to say picked up our license plates today. They mailed us a card saying they were in. I called to see when I could pick them up and they said anytime, just come in and they would put them on. Went in, they just handed us the plates, and didn t even offer to put them on. Huge bummer.

My daughter purchased a car in September or October 2017 from Toyota of Olympia. I was a co-signer on the loan and was present with her when she bought the vehicle from Jesse, our salesman. She was told by Jesse that she would receive $100 for every referral she made for Toyota of Olympia. In November of 2017 she referred her brother to Toyota of Olympia resulting in him purchasing a vehicle as well. I was present with my son at the time of the purchase and inquired with the finance person about my daughter s $100 referral fee. I was told they would send it out to her ASAP. She has inquired with Toyota of Olympia on several occasions and with Jesse as well. I also inquired with an individual in the sales office about three weeks ago. This individual had me write down all the information as to both my daughter and son s names, vehicles and dates purchased. He assured me it would be taken care of and my daughter would be sent out her check. She is a single parent and could use the money promised to her. It is apparent that this is a ploy and lie used by Toyota of Olympia to get money customers which equals more cars sold. I will be looking for a new personal car sometime next year, but will be purchasing from another dealership as Toyota of Olympia is deceptive and lies to get more business. If you are looking for a car, I would advise looking at a reputable dealership. If they are willing to lie about $100 dollars, what else are they willing to lie about. My first dealings with this dealership and I am very disappointed in the way they handled this issue.

Despite several calls and an email, they still haven't fixed the warranty that was mis-entered. I am having trouble getting my oil changes (which were supposed to be free according to the finance person we worked with) covered fully at their own service centers. I have called and spoken to various people - I always get forwarded to a voicemail and never get a return call. In addition, they had me on a plan to get my oil changed every 5,000 miles when it should have been 10, so I have used double the amount of vouchers that I should have. I have spoken to Toyota Financial Services and the process to fix this is simple.

Great experience, felt very comfortable with your sales staff Stephen Nixon, treated my family with respect, and that's all I could ask for than a typical salesperson that's too pushy.

They fixed what needed fixin and that's it. Beautiful new facility and good service

Toyota of Olympia is unlike any other auto dealer and what all auto experiences should feel like! Their website is up to date, autos are actually clean, all of the staff is friendly and makes you feel like family, you walk into a positive-uplifting environment, no pressure to just browse, no pushing you to buy something you re not sure of. Their warranty is amazing!

Deion is knowledgeable about their products and willing to find all the answers - great customer service, friendly, and no pressure!

Love the Toyota Olympia family!!

John Robinson took such great care of us. We looked at a few trucks and when the truck came on the lot he thought we would like he reached out to us. We just finished buying the truck. His manager Tony Petrina helped us figure out numbers. I highly recommend coming here to buy a car.

No hassle sales experience! Our salesman Sean Newman was excellent in finding just the right (new) car we needed for a price we could afford. Everyone there including the finance team and concierge desk were, and continue to be, very helpful and accommodating to our needs. We would definitely recommend Toyota of Olympia to anyone looking to buy a new or used car.

I am BEYOND HAPPY with Toyota Olympia. They are a great representation of what the company stands for. Our experience here was unbeatable. We bought our first vehicle with Felipe back in December. My husband had been wanting a Toyota Truck for some time and he made it work for us! Husband is as happy as a CLAM! Mafi and his general manager, really nice guy, did everything they could too get us in a brand spankin new car. This lady was able to get in her dream car, the new 2019 SE Highlander. Mafi and his Manager gave us all of the information we needed and with the approving nod of my loving husband we were able to sign the finance paperwork without any doubt in our mind! I am beyond the moon happy with my new car!

Buyer beware! These guys use scummy tactics that are typical of less scrupulous dealerships, and I suspect the way they intended to structure my sale may have even been fraudulent.

Details of my experience:

Was helping my son buy a car, and I had agreed in advance that I would cosign. We were working with a "friend" of my son.

When I asked "whose credit is used in determining the rate when co-signing on a loan?", I was told that it uses the person with the worst credit. After running our credit app, the interest rate came back at 15-18% (sliding scale based on the # of years financed). My son does have bad credit, but I have excellent credit and typically see 0-3% anytime I get loans.

As the sale progressed, there were several other little things that just didn't seem right to me and they were pushing us pretty hard to buy that night. After 2-3 hours of back and forth, something told me that I should walk away, so we left.

My gut check was right on. The next day, I called my finance company and was informed that what I was told about cosigning a loan simply isn't true - they always use the most reliable person's credit to determine the rate. Just to be sure, I checked several other trustworthy sources and all of them confirmed that we were lied to.

Apparently this isn't all that uncommon a tactic, which allows them to skim substantial amounts of money that goes virtually unnoticed by less suspicious buyers.

This place is bursting with overhead.. amenities abound. If you don't mind paying for all that, do all your servicing here. Service "managers" or whatever their title is will ALWAYS try to sell you something you probably don't need. Also, for major jobs, check prices at a reputable independent FIRST. But for regular oil changes I think it's well worth the extra $15-20. Staff is well trained and atmosphere is pleasant. Just remember, you can get that $40 cabin air filter for $12 at parts store & usually is a 10 minute install. Your call on the cost-benefit!

Terrible service experiences. 3 hours last oil change. Service manager impossible to reach. Will never buy or have my vehicle serviced there.

Jesse valentine .
Was an awesome seller, excellent customer service and work with me and me budget and find the best car to suit my liking and everything I wanted and more. Can relate with us and is very good explaining all my question in English and Spanish.

My first Toyota, not my first car deal! Darren Dennis was awesome, well informed. We bought our Toyota with just a vin number and he was on top of everything. We searched every where and he made finding our truck look easy. The numbers they asked for the truck was within 100 bucks of what my credit union said the truck was worth. Great deal, very satisfied. We will be back for our Toyota upgrade in 10 years. Jennifer S.

We had a great experience at the Tumwater Toyota dealership... buying our daughter her first vehicle! Kreston Bolden took excellent care of us. We will definitely recommend Kreston and Toyota of Tumwater to our friends and family.

Overall a good experience! I am very happy with my 2013 CPO Toyota Yaris and can thank Joe and Dwayne for not being pushy about it and letting me think about the offer of the vehicle. I tried to get a Yaris at another Toyota location and was put off by the aggressive salesperson there. So when I found a cheaper, exactly the same (except a little higher mileage) Yaris, I made the drive from Seattle to Olympia. Thanks Joe and Dwayne!

Got my pre-owned Rav4 here thanks to Deion, Lisa, and Ryan

Overall the experience was great and I'm very appreciative

Thanks Toyota of Olympia!

I purchased a Chrysler Pacifica from Olajuan Brayboy at a fair price and the process was very easy. All staff members were friendly.

Second time we've leased an automobile from Toyota of Olympia.
Jeff was knowledgeable and accommodated our needs.
Labor Day was really busy so the sales staff was spread pretty thin. Thanks to Julius, we were able to keep things moving. He was able to answer most of our questions, and the the ones he couldn't, he got back to us with an answer quickly. He made sure everything was taken care of right down to helping us move our stuff out of our trade in and into our new automobile. Not only that, we forgot a few personal items in the trade in. The next day Julius contacted us and said that he was able to find all of our items and helped arrange getting them back to us. Stellar customer service!

The wait was almost double what was estimated, but the staff was very apologetic and waived all fees. Definitely my preferred place to take my Toyota!

Toyota of Olympia has beat out every car dealer I've ever dealt with! They made me the best trade in offer and when I sat down with the sales men (Franklin and Dwayne) and the finance manager they crunched every number they could, found me every deal and offer. They were literally trying to find was for them to make less money and save me more. I've never had a dealership do that for m it's always been the other way around which makes them exceptional in my book. The thing about it though is it was me just getting lucky and finding the one or two good salesmen in the company. Everyone I talked to and dealt with was so kind and helpful! I've also been to other Toyota dealerships in the local area that are even closer than Olympia and the customer service was terrible. I'll be doing all my vehicle maintenance through Toyota of Olympia! Thanks guys for the great deal and great service!

My husband and I totally enjoyed working with Mafi! I especially appreciated the way that he included me in the conversation. So many times all the negotiating takes place between the men, and the woman waits until the deal is done. With Mafi we were both equals, which I greatly appreciated. Toyota of Olympia will go far with people like Mafi at the wheel! Sincerely, Tim and Kim Stenek

I was given an opportunity to work with a number of the employees at Toyota of Olympia when I purchased my brand new Camry earlier this week and I was nothing but happy and glad that I had the chance to do so. Shaena, the finance director, was absolutely amazing when it came to getting a great price and a great rate on a 2015 Camry SE. I worked with Ron Ross as far as paperwork and delivery of the car and he was the nicest and most helpful that a salesperson could have been. Toyota of Olympia is changing how customers are treated during and after the car buying process and I left knowing I got a great deal and that they'll be here for me long after the sale.

Best buying experience you can ask for. Up to and not limited to free cookies and staying late on a Sunday to get a deal done. Very impressed.

I had a good experience with Deion, Tommy, and Shaena. I highly recommend when you go to this dealership that the person asks to work with Deion Moore because he s very helpful and goes above and beyond to help. Tommy and Shaena were also helpful and accommodating. The dealership itself is extremely nice and the dealership has a great selection of Prius s.

Toyota of Olympia staff is awesome. We ve always dealt with Sam in the Service Department @ the old building & will always deal with Sam now as a Salesman. He goes out of his way to make sure you have an excellent experience @ Toyota.

Thank you Mafi. You were awesome and I recommend Toyota of Olympia to any customers looking for a new or used car. The reps there were friendly, professional, and patient. They answered all my questions and gave me lots of time to decide on things. Again, thank you Mafi for all your help.