3 years ago
As a first time buyer, I was checking out various ...
As a first time buyer, I was checking out various dealerships for the best price on a 2018 Toyota RAV4. Toyota of Olympia was offering the best offer at that time and I decided to drive 45 minutes-1 hour to check out the dealership. When I went to the dealership, I ended up making a deal with the Toyota of Olympia. In retrospect, I wish I went with A DIFFERENT DEALERSHIP. I was at this dealership for a total of almost 7 hours, which was a complete waste of time.
THE WORST PART: After all of my paperwork was taken care of, we waited about 30 minutes - 1 hour for the FINANCE LADY whose name is Lisa. When she was FINALLY ready, she kept pressuring me to buy extra Toyota Care, Gap Insurance, etc. Since she was so persistent, I decided to call my co-signer and have him talk with her. She then, gave my co-signer WRONG information. She told my co-signer that I would be able to take these additional services off at anytime and my payments would go down. When I confirmed with her about this she changed her statement and said that my payments would still be the same, but I would pay the car off in a shorter period of time. After finally taking "No" for an answer, we moved onto the contract portion. Lisa messed up on the contract THREE TIMES! She had my co-signer's address wrong and various items wrong on the contract. I was in finance for almost 3 hours when it should've taken less than 1 hour. My co-signer is also out-of-state and she ensured my co-signer that the papers would be sent out that day (Wednesday) and my co-signer would receive the paperwork the next day (Thursday) because they would do one day shipping.
I then arranged with my salesman, Larry (who is exceptional at his job), to have my car dropped off on Friday after they receive my co-signer's paperwork. I had to work on Sunday morning, therefore I was expecting my cars arrival.
Thursday comes around and my co-signer is expecting my paperwork. I have to go out of my way to contact Toyota of Olympia regarding my paperwork. Lisa, the finance lady, who was supposed to follow up about the paperwork never did. I then find out from my salesman, Larry, that the paperwork NEVER WENT OUT on Wednesday. The paperwork was sent the day I called and the finance lady didn't even bother to follow up. I called the dealership as well as my co-signer to speak to Lisa and she did not answer any calls. I also emailed her multiple times and contacted the manager, Shaena, about how ONCE AGAIN they have inconvenienced me and WASTED MY TIME. I did not receive ANY RESPONSE from the manager or the finance lady.
When I emailed once again about my salesman saying they would get me a rental car. The sales manager, Shaena, did not confirm with me until it was already too late. In result, this inconvenienced me and caused me to forgo necessary income. I emailed Shaena once again and told her of this inconvenience and if they would provide 3M protection or something of that sort to make up for the MAJOR INCONVENIENCE the Toyota of Olympia has caused me. I also have been calling Toyota of Olympia and leaving voicemails on the lines, but no response what so ever. I sent out 4 email messages and I did not receive ANY RESPONSE from Shaena Langley who is the manager. As a customer, I would hope that management would do well to amend their blunders especially after after putting a down payment of $5,000.
Shaena then disregarded everything I had said in my emails. I am very upset with this dealership and I expected so much more of Toyota. I especially feel that because of my age and my first time buying that I was treated unfairly by the Toyota of Olympia and I will NEVER purchase another car here again.