Tom Frost Firestone Reviews

We've been taking our cars here for 30 years. They feel like family and have always done great work.

Worst place ever. It first starts with me calling to make an appointment for an oil change and a lifetime alignment (which I paid over $200 for a year ago at another location and was told I could take it to any firestone). I was told since they're not corporate they couldn't honor my alignment package so I decided to go ahead and do the oil change since my change oil light was on. Well when I went to pick it up I had oil dripping down my passenger side quarter panel and scratches to match. I went inside and told the gentleman at the counter about it so he grabbed a mechanic to come out to look at it. They pulled it into the bay and 5 minutes later called my husband and I into the bay to come look at it and had decided the scratches were not on them because the mechanic was not wearing a belt and he ALWAYS has his shirt pulled out, so obviously they were not going to omit fault. I got $5 off my bill and they got a very unhappy customer who will never return.

Everyone is always very friendly and helpful. Wouldn t go anywhere else.

Took our car in thinking the steering rack needed to be replaced but it only needed a hose. Honesty is the best business. We will be taking all our work here! Thank you for the wonderful service!

This shop is a RIP off. I sat in there and listened to them talk to customers including myself not willing to actually help their customers. Their friendly talk just covers up their way to suck you into buying things you dont actually need. Thumbs down. One star isn't even worth that.

ASE techs, friendly and knowledgeable crew. Give us a try!

Brought a car in for new tires and all I got was a headache. Dont you think you should advise a customer there brakes are bad. You spent more time trying to get more expensive work out of me. I was advised by another previous customer not to use this location and I should have listened.

I had to teach the manager and staff how to use a floor jack...must I say more? I only give them three stars because they did manage to patch my tire.

Good, professional people delivering great service.

We have been using Tom Frost for years. They always do quality work and stand behind their product. They do it all!!!!!

The staff goes above and beyond to make you feel at ease with any repairs need for your vehicle.

I ve been a happy customer at Tom Frost Firestone for 15 years. The staff is very friendly and always ready and willing to go the extra mile. My car is always ready when they say it will be.

Very good. Least expensive and very friendly and helpful.

Worst mechanic shop ever had my truck in front end alignment told me over the phone $60 had my wife take there for 8 a.m. appointment three and a half hours later they charge my wife an additional $60 to make the adjustments $120 for free with no parts needed

Did not have an appointment but provided immediate service for a complete set of tires. Excellent service.Thanks

Very accommodating staff, one of the best customer service experiences I've ever had!

Service is great and so are the people. Bought new tires and had my car inspected. Got a very comprehensive and honest inspection, which was greatly appreciated. Four stars out of five for the long but worthwhile wait.

The staff was friendly and serviced my car quickly. I will definitely return to them in the future.

I am not a mechanic but try my best to perform basic maintenance on my '06 Frontier (and before that my '95 Toyota P/U). I used to take my Toyota to another shop in town for all my major repairs/services with no complaints. However, one day I decided to try out Tom Frost because apparently my Grandfather, a retired Air Force A-1 / KC-97 pilot, swore by them. After my first invoice I immediately realized that their labor rates were far less expensive than the other shop, without sacrificing customer service or competent mechanics.

Later on, the head gaskets on my Toyota blew - a truck which I've had since I learned to drive (I am now 27). It had 187,000 miles and had recently replaced the radiator, the entire brake system, and front suspension - I was convinced that if I invested the money to get a new gasket, the truck could last another 100,000 miles - I just didn't want to let my truck die, it meant too much to me. Suffice to say, I was ready to drop the $1400 quoted by Firestone. Before I could make that decision official, Dave (the owner), took me aside and explained that there was significant risk to replacing the gaskets. As he explained, the other components within the engine still had 187,000 miles on them and chances are they would not be able to handle the increase in compression (brought on by a new gasket). Perhaps the truck would last another 100,000, or maybe it would last 100 miles before breaking down. It was a scenario that he had dealt with many times in the years he'd been in the business.

I was in awe. Here is a man trying to run a business - in a rough economy - who was more interested in saving me money rather than making himself, his business, easy money off of a kid who knows very little about mechanics. I gratefully listened to his words of warning and decided to sell the Toyota before buying an '06 Frontier (which I am extremely pleased with). While I miss my old truck, I do not have any doubts about my ultimate decision because I trusted Dave's years of experience...and his honesty.

In the end, his mechanics are people and people can make mistakes - but there is no shop in town that can claim anything different. The other post was great in that when mistakes are made, Dave does what he can to rectify the situation in a rational way.

So the important question is where can one get the best service for the best price. The answer is simple: Tom Frost Firestone.

Very helpful and explained the situation, what my options were.

Tom Frost Firestone is the best. We have been loyal customers for over twenty years. I trust them to take care of my vehicles ranging from scheduled maintenance to repairs to sophisticated diagnostics. They have always made sure I was completely satisfied with their work. It's not a coincidence that my cars run smoothly for 15+ years. Try them once, you too will be a customer for years to come.

I've been going to Tom Frost Firestone since I moved to the area seven years ago. They are very honest which is important for a mechanic. They do good work and treat their customers with courtesy.

Great service, professional personnel, highly recommended

So helpful and accommodating to me this evening last minute!!! Thank you, thank you!!

Been a steady customer of this Firestone for many years. They have always been honest, reliable and very customer friendly. I have always had a great experience working with them on tires and repairs! Robin

These fine folks are always friendly and give great service!

We have been going to Tom Frost for over 24 years. They have always been professional and honest and their quality is great. They are excellent communicators regarding issues with your vehicle or when it can be expected to be done. We recommend them highly.

Decent place, wait can be a little long as they are a busy store, felt like I could have gotten it cheaper else where but if the tires hold up it will be worth it.

Fast, Responsive and Honest. It simply doesn't get any better than this operation.

I have been a customer of Tom Frost Firestone for decades. Always receive great service, great prices and a welcome and a smile from the staff here. I just recently had my breaks replaced. The pad was defective, but not apparent till they had a few miles on them. I took my truck back and it was corrected at no charge. Thanks!!

Had 4 New Tires Installed I Had Some Rust Behind The Rims and They were sticking to the hubs I ask if they could quickly take a wire brush to them and but a lite coat of lubercant behind them so I could get the rim off if I had a flat tire they told me that would cost 50 dollars I'm like really forget it so I took my car home with my new tires and jacked it up took off the lug nuts and all the rims are seized / locked to the hubs so I have to take a 5 lb rubber mallet and hit on the rims to get them off the reason I ask to have this done is because the night before I had a blow out and couldn't get the rim off anyways I pulled all the rims off and wire brush them and put lubercant behind the rim after getting home with brand new tires after pulling the tire's off I noticed that they didn't even wash off the lite dirt and mud so when I cleaned the rims before putting them back on now there out of balance this only takes a minute to do I use to install tire back in the 80s and if there was a little mud on them we would scrap it off no big deal especially if the customer was paying hundreds of dollars for new tires ..and it's funny that my car pulls to the left now sence I got new tires image that ..this IST the first time I've had a Problem with Firestone the only reason I came here is because I had a firestone credit card. ...

During a state re-inspection the mechanic discovered that a brake repair by anther garage (while I was in Pennsylvania) was done incorrectly, showed me the problem, and put it all back together as it should have been. Prompt, professional, and friendly service. They saved me.

I have been going to these guys for almost 20 years. Excellent work for a reasonable price.

Excellent, friendly service. Tom Frost Firestone has taken care of our cars and trucks for almost 30 years now. They take the time to answer your questions and understand your budget and priorities.

Very nice people, good honest home town service.
Extremely clean and comfortable customer waiting area.

Tracey and the entire front office staff greet you with a friendly face when you come in and make you feel welcome. They explain work or repair that needs to be done and prices. Honest and friendly and they thank me for my business to them!!

We have always had a great experience with Tom Frost Firestone. We have had tires replaced, state inspections, and several other repairs over the years on our three cars. The staff is always friendly and helpful and the prices are reasonable.

I'm new to town: called and asked for a state inspection. SURE! come on in! I went in a few hours later and was basically dis-suaded to have work performed here. "We're very busy, not sure when we can get to you.... the guys need to go to lunch....no can't take an appointment.... first come first served but there's a long line in front of you..... can't give you a guesstimate... not sure how it would be tomorrow... we're busy all the time. So I guess I'll have my car serviced elsewhere. Too bad, Tom Frost Firestone.

Have been going to Tom Frost Firestone since 1988. Have never had a disappointing experience. Staff always helpful and I appreciate their guidance when buying new tires. Throughout the years I have never had a negative experience. I Like doing business with a hometown business that gives quality service and products.

Wow! They are freaking ridiculous on price the going rate ANYWHERE to mount and balance tires run about $15 to $20 per tire the man told me on the phone $20 to mount and then $20 to balance $40 per tire they must think everyone is stupid to pay that

Terrible experience- they charged us $100 just to diagnose our car repair needs and then came back with a very long list of repairs for a 1998 truck! We had the truck towed to Chick's for a second opinion and they only came up with one thing to repair immediately, and didn't charge us $100 to do the diagnosis! We have also had instances where Tom Frost was supposed to rotate our tires and they didn't- we know because my husband marks the tires with chalk- he doesn't trust anyone! Stay AWAY!

I recently came here for a vibration concern at higher speeds when driving my 1992 Toyota Celsior that I had imported for a daily commute vehicle. I had purchased four brand new tires elsewhere in January prior to this. Not only were the staff here able to resolve my issue but they were able to educate me on tires and wear as well as presenting me with the most beautiful alignment sheet I've seen in my entire life. Scott has very gifted hands, Dave and Tracy will treat you like family and inform you of all costs prior to services performed and ensure your satisfaction. I live 30 minutes away and will bring all of my tire concerns here. I'm very particular about my cars as they are
mostly Lexus vehicles and I'm sold on this place. Truly an amazing experience.

Super nice staff. Very helpful to an out of state woman. Would highly recommend this place of business.

Tracy and the entire staff have been extremely helpful; an answer to prayer! Their honesty and integrity is something that is not easy to find these days. .. They have and continue to take such good care of my daughter! I live in California, so knowing that Tracy and staff will be there for my daughter gives me peace of mind! !! I keep you and the entire staff in my prayers! !!

I always have an amazing experience here!! They are the most helpful and knowledgeable crew! I arrived with a 30 minute window and Pit-Stop-style service later I was out the door completely satisfied!! Thanks Tracey and The Boys!