I am not a mechanic but try my best to perform bas...

I am not a mechanic but try my best to perform basic maintenance on my '06 Frontier (and before that my '95 Toyota P/U). I used to take my Toyota to another shop in town for all my major repairs/services with no complaints. However, one day I decided to try out Tom Frost because apparently my Grandfather, a retired Air Force A-1 / KC-97 pilot, swore by them. After my first invoice I immediately realized that their labor rates were far less expensive than the other shop, without sacrificing customer service or competent mechanics.

Later on, the head gaskets on my Toyota blew - a truck which I've had since I learned to drive (I am now 27). It had 187,000 miles and had recently replaced the radiator, the entire brake system, and front suspension - I was convinced that if I invested the money to get a new gasket, the truck could last another 100,000 miles - I just didn't want to let my truck die, it meant too much to me. Suffice to say, I was ready to drop the $1400 quoted by Firestone. Before I could make that decision official, Dave (the owner), took me aside and explained that there was significant risk to replacing the gaskets. As he explained, the other components within the engine still had 187,000 miles on them and chances are they would not be able to handle the increase in compression (brought on by a new gasket). Perhaps the truck would last another 100,000, or maybe it would last 100 miles before breaking down. It was a scenario that he had dealt with many times in the years he'd been in the business.

I was in awe. Here is a man trying to run a business - in a rough economy - who was more interested in saving me money rather than making himself, his business, easy money off of a kid who knows very little about mechanics. I gratefully listened to his words of warning and decided to sell the Toyota before buying an '06 Frontier (which I am extremely pleased with). While I miss my old truck, I do not have any doubts about my ultimate decision because I trusted Dave's years of experience...and his honesty.

In the end, his mechanics are people and people can make mistakes - but there is no shop in town that can claim anything different. The other post was great in that when mistakes are made, Dave does what he can to rectify the situation in a rational way.

So the important question is where can one get the best service for the best price. The answer is simple: Tom Frost Firestone.