Tom Benson Chevrolet Review

Very professional staff and friendly service, the wait time can take any where from a hour to a hour and a half, but they keep you updated on your status

Thank you so very much John AKA..JOJO. we are so satisfied with ur service. we will definitely be back..anyone looking for great service and a new car plz contact him..

Very friendly sales team. They took real good care of us and walked in and out within 4 hours with a new vehicle.

The word service is foreign to these people. On 2 occasions they have had my vehicle for 3-4 weeks. I never recieved an update on either occasion. Both occasions I've had personal belongings go missing. First their explanation was "well your vehicle has been sitting right over there" and the second time everyone in the office agreed they had seen my belongings but didn't know what happened to it.
Stopped by one afternoon and found my truck sitting outside ready for pickup. No phone call, no messages. I guess they figured I could wait a while longer.
After writing a detailed review on the survey that was emailed to me I received another email from "noreply@northsidechevrolet" telling me that if I wanted to resolve the issue to call them. No name, no phone or email, no contact info what so ever. So am I supposed to call northside chevrolet and ask for northside chevrolet? And after I explained that a big part of the issue is that I never received phone calls why would I want to call them AGAIN? Do the phones there only accept incoming calls? Not sure how anything in my experience qualifies as service here.
I bought my truck here and that was my first mistake. Will. Not. Ever. Go back.

I went into this dealership around 7pm. I waited for about 10 minuets for someone to assist me as I was interested in looking into a Suburban High Country. I saw three chevy employees pass me by and didnt even ask for help or assistance.

After waiting 10 mins in lobby with no service I ended up leaving. I guess they didnt want my business.

Overall poor customer service. Will never return to this dealership in the future.

Called parts and they had what I needed. I immediately went to pick up without any problems. I highly recommend them.

Terrible customer service once the salesman and his manager didn't like that we would not be taken advantage of in the negotiation processes. Gladly took our business to another Chevrolet dealership where we are purchasing two vehicles.

Paid for a full inspection at this Chevy dealership that was free at another and the other location had much better customer service, not only asking what I needed (full inspection/diagnostic/test drive) but also if there was anything that may need to be looked at. Spoke with their "tech answering services" prior to coming to be sure what I needed, they would do and they confirmed. Only to find out right before paying that I would have to pay an additional fee and be placed in the back of the line to be further serviced for things I spoke with the tech over the phone about prior to scheduling. I don't recommend this place for any servicing. Especially when people are more willing to assist in times like this with a much better outlook and a geniune sense of caring. They just want your money & not to give great service or atleast that's how the rep I dealt with in person made me feel.. Shop around for better, you will find it guaranteed. I did :) Save your time and piece of mind!

I hope someone in a higher position contacts me to discuss because this isn't right

Online shows one price of a truck we were looking at. But they told us a different price for the same truck w a 15k mark up. Found it again online SAME truck !! 3 different prices. And the sells guy didn't really seem like he wanted to help us or sell a vehicle that day.