We went through the drive through payed my mortgage got a receipt and two weeks later received a letter stating I was past due on my mortgage payment. - SMH
Rude tellers. Policies are horrible Task advantage of the elderly
As we came in, to open a New Account with this bank. With a decent amount of Tax Return. We are told it is to close to Closing Time. And "MAYBE",.. we could come back at a more Convenient Time for them. ...ain't happening... Say Goodbye to the Money. (which I display just because : ) And say goodbye to a new Customer. Which has turned his back on you Hometown Bank? Must only be for family members.
We've just opened up accounts here a month ago, and we've spent two attempts and a solid month trying to get debit cards for those accounts. Twice now the bank has screwed up on what they send, said "oh, whoops, sorry. We'll rush another set!"... then two weeks later another incorrect set arrives. If I can't use the accounts that were set up, then they don't do me any good. I'll have to find a bank elsewhere. **Edit** Hey! Third time was the charm! This time I actually received the cards I ordered. Have another star, Timberland Bank.
My husband and I have just a basic checking acct and have never had an issue! Any issue we have that has come up the staff is friendly and prompt in fixing or helping correct. I would recommend this bank. I enjoy the staff, the app and website are super easy to navigate. Wonderful locations and I haven t experienced any hidden fees or any foul business practices.
The first bank I've ever used in my adult years and they have a rewards system
