TicketsWest Reviews

Horrible everything is we can't. If i could give a negative number I would.

Horrid! The website does not work and have had nothing but problems. At least some of the call center workers speak a form of English, but not all. Wish there was an easier way to get tickets.

Overcharged and absolutely horrendous customer service. You would think that as much as they charge for each ticket they could afford some customer service agents. All a bunch of crooks!

Great service, handled my situation with great care!

Very unhappy. While waiting at the ticket window at the IMB, the computer crashed. The sales agent had inserted my card twice and I was double billed. To get the 63.00 charge reversed, I was told I would have to return to the downtown location and show them my card. I will also bring my bank statement just in case. HUGE hassle. My bank, Washington Trust, said I had to go through Tickets West to get the charges reversed. Thanks for nothing WTB and Tickets West. Seriously??!!

Website sucks tells you it can't processed your order then they charge you anyway horrible company

Ticket seller went out of his way to find us best seats..awesome experience.

Sometimes we do get tickets here depending on the concert

Worse ticket service ever! Ticketmaster needs to take over ASAP!

huge waist of money don't use this at all. never offered me a refund for messing up my order so terribeley!!!!!

One week in selling Blake Shelton tickets, all the tickets were sold to big companies who marked up the price. Regular people don t even get the chance to buy tickets. $39 tickets were sold marked up $100 or more, what a shame.

If I could give zero stars I would! I searched for an event and ended up purchasing tickets for an event I didn't even search for. The site some how redirected me and the seats were purchased for the wrong event. Tickets West customer service was contacted immediately after the tickets processed and I was told there is nothing that can be done. It was their website that redirected me to a non-relevant event and they refuse any kind of exchange or refund. Never again will I purchase tickets through tickets west!

If they supposedly had ways to stop the bots and scalpers they obviously failed miserably. They seem to have sold their tickets VERY early to overpriced vendors who in turn sell them at whatever price the various vendor wants to charge. On top of that there is no way for some people who want to see the show to make sure that the tickets they are purchasing at the ridiculous prices are even real. They are NOT ADA accessible for tickets. They should not be allowed to sell the tickets to scalpers and bots so they need to out smart them as that should be ILLEGAL!!!!! They need to have a secure computer expert or experts who can trace where these scalpers and bots are coming from. A ticket that would have cost apparently $75 plus fees are anywhere upwards from $109 up plus the ridiculous fees of up to almost $40 each ticket which is making the average person have to pay way more than I am certain the entertainer had in mind. Ticket west used to be extremely helpful to purchasers even though one had to wait a long time. They SEEM TO have solved this problem by allowing the selling of the tickets to scalping 3rd parties and they do NOT GIVE A DAMN about customer service anymore. They do not have the proper security in place to avoid these scalpers and phonies from getting their tickets. Perhaps, they need to go back to the old days of only phone calls.Or better yet, return the calls they receive in the order that they are received and if the numbers are the same or the voice who answers is the same and not a robot then maybe they can help people get the tickets that they are seeking. At the very least they should be severely fined for not finding and preventing these very unethical business practices. Maybe if they had to pay out of pocket due to the scalpers and bots they would be forced to find a way to stop this outrageous practice! I realize that they have many, many callers and on-line shoppers but selling out in less than 1 day for 7 shows is ridiculous. Obviously whatever plan they had in place they FAILED MISERABLY!!!! Yes, I am talking about the Garth Brooks shows - FYI. I am extremely disappointed in the way this has NOT worked out. Maybe they need to contact other legitimate vendors to see how they are handling this problem.

I bought jo jo tickets for my kids I live states away cost me a lot of money I paid extra to get tickets in 5-10 days well still no tickets they said I may get 5 days before concert no way this is a Xmas gift to kids I need those tickets now ! They better send them my family works for the better bussiness bureaus an we will complain an go all the way to the top . I paid like 600$ they already took my money !

Worst Ticket Service EVER!!!! 5 Mins into PreSale tickets and service locks up on submit for purchase. Locked up my CC for $250 for days and with NO TICKETS to show for my troubles. Tried calling customer service for the first 3 days but only got a busy signal... had not heard one of those for years. Finally got a real person after presale was over and was given the news, "sorry, that happens." with no resolution but to wait for my card to be released. I WILL NEVER TRUST THIS SERVICE AGAIN!!!!

Rescheduling events without sending emails out to ticket purchasers. Not offering refunds to those who are unable to make the new date. Telling customer to check back to see if a refund option is available. What kind of customer service is that? Will avoid using them in the future.

Postponing shows leaving customers in Limbo (which I understand due to COVID-19). However, not offering refunds to those who are unable to make the new dates is a bit silly. I will avoid using them at all costs in the future. Sometimes it takes a crisis to expose the true customer service of an organization.

All except for two of my experiences with them have been great! The two crummy experiences are tied together...(in person) I unknowingly bought tickets for a same name event (I wanted to go to the ballet but was sold symphony tickets), they would not exchange them when I went back after I realized the mistake. I don't believe when I purchased them that the cashier knew there were two upcoming events with the basically the same name which was a bit frustrating but we're all human. I was still able to buy great seats to the event that I wanted to take my friend to and find someone else that could use the other tickets so everything turned out as a win/win!!!

They pre sell all there tickets to big companies and leave the consumer out to where they have to pay more. Hate how tickets are sold anymore.

Do NOT go to Post Falls Idaho Templins ticketwest. Two times there. Second in line for opening sales the first time. The counter girl takes care of hotel guests and tickets. Computer printer jammed and I got horrid seats an hour later. Better off online. Second time..today..called first...said open till 9 pm. Went over...40 min drive...waited behind lots of hotel guests...then girl could not log on to ticketwest and told me to come back tomorrow. I went to avoid 7.50 fees on 12 tickets and home computer jam. The counter girls there do not give a crap if they help you or not. The office there should close.

Terrible. Double charged me after saying "Unable to Process" and won't refund me one of the double charges. Whenever possible avoid this company

I can't believe that in our society, places like this exist. Horrid customer service. outdated processing. The biggest scam, is the "convienience fee", or now called "ticket fee". They come in, and set up, in such a way, that you can only purchase through them. It's a total scam. I have now avoided any venue, that uses ticketswest. I wish I could use a no star.

Was trying to by high demand tickets (Hozier) and after trying to redirect me to an app several times it crashed at checkout. When I finally got tickets they were the best available in row Y, checked the site again and the next time it gave me row J. Wow, well I wish you would have given me the better row in the first place since I selected best available. Their site is a dinosaur compared to other ticket venders, really need to be updated. Wish I didn t have to use them for certain events.

UPDATE: well I just checked my back account and they have charged me for all the transactions, even the ones that said failed. So now I have been overcharged for tickets I don t need, and I m pretty sure when I call to complain they won t do anything.

It's the year 2020, and this horrible company can't even have a functional website, and also charges insane fees. What a joke of a garbage organization.

Where to begin...Tried to buy tickets for mother's day online, card got declined by their website for no reason. After calling my bank to ensure all of my info was correct, I called the office to book the tickets over the phone. Still my card was declined... fast forward two days and i get an insufficient funds notice on my card. turns out at some point later that night, my payment did go through. Problem is I had already booked tickets with another person's card. This was on a Friday and I have now been frozen unable to make any kind of reservations for my mother, sister, and grandmother who will be arriving in town next week. Hate that I am still giving them my money but it is now the only thing i could book...Thank you very much for ruining my graduation/mothers day weekend.

Went to Symphony website to buy tickets, made selections, Tickets West pay website popped up, clicked on my stored credit card, and clicked on continue to pay. Box popped up indicating that my name did not match the name on my stored credit card--sheesh! Transaction was cancelled, and the Symphony website was timed out. Attempted to re-buy my tickets, ha-ha, they were sold (probably to me). Phoned Tickets West, the seats were not sold, the clerk seemed certain that there was no transaction on my credit card, and I bought the seats. Clerk added $3 more to my costs because I phoned. Heckuva business model: organize a website that is dysfunctional and then charge extra to work around and buy on the phone. What a total jackhole operation.

Worst site ever has me register and tells me user name already exists, so do forgot password and enter email (user name) and site sends me a temporary Pw, type it in and then email that they just verified and sent me a temporary Pw for says invalid user name? Seriously, apparently they don't want my business

The only ticket retailer I've used that doesn't let you pick your own seats. Horrible seat assignment algorithm/process. No, I don't want to sit practically behind the stage.. I've bought from them once and learned from my mistake. Usually buy quite a few tickets for my friends or family at once, guess I'll just stick with Ticketmaster.

Worst customer service I ve ever had...consistently awful! I need ADA seating, but somehow never am allowed to purchase tickets on a presale...even with the presale code and proper credit card. This has been pointed out at least five times, and the only response I am given is, I m sorry but it never gets resolved. Other cities handled their hospitality very well, but Spokane? Not at all.

absolutely worst site for buying tickets - word of caution: check you bank card to make certain you purchased tickets as TW site may tell you order was not placed, when in fact it have have been.

They do not provide the promotions they offer. When you call the call center its hard to understand the people you speak with and the just offer excuses.

messed up ticket order and had to waste 5 tickets. they took no responsibility for there mistake. they are garbage. if rather buy tickets from a dirty bum

This was a good experience...nice people, got our tickets with no problems...

If you need tickets, and you're in the west, well you need to go here.

Finally got a chance for tickets for Garth Brooks. Picked my seats, and clicked to checkout, and was told I was a bot, and kicked me out of the system.

Went on line to get tickets, waited like the sight said at the end for my conformation.... none came through. Next day I called to see what happened.... Lady on the line had a SEVERE accent (and possibly a lisp) so I could barely understand her. When I asked her to slow down and say it again she slowed WAAAAAY down (in a condescending way, then sped back up.) I waited a few and called back hoping to get a different operator- nope she answered again so I hung up- I don't deserve to be treated that way!!
So, I decided to go back to the web site. What should have been a 7 min transaction- THEIR time limit- took me over a half an hour to: enable cookies (which were on and working!!!), then around and around saying my email was already in use (ya, to me but you wouldn't let log in), then after 7 re-trys it finally let me log in, THEN me seats were not available, then they were in my box, then they weren't there, 45 minutes later FINALLY got my tickets!!
If I didn't have to go through them to get the tickets I would NEVER use this site again, but I HAVE to. It sucked!
My advice, don't call just TRY to use the site- at least there are no nasty people there.

FRAUD wish there was less than 1 star Don't use the best seat Available option gave me seats in the upper deck I got my tickets the minute they went on sale for the ncaa women's tournament 10am I got my tickets at 6pm they have tickets center court for the same price called and asked and they said all the lower seat we Reserved or already sold how 30 seconds after there on sale and then have them available 8 hours later no exchange or refund on tickets either even if you don't get your you should have