Three pillars senior living communities Review

If you have independent living, assisted living or full assistance needs, this place is great for you.
They are rated in the to 10 in the country.

Friendly professional staff. Exceptionally clean. A safe comfortable caring place to call home.

Obligatory one star in order to share my review. I write this review from my perspective as a doctoral prepared nurse practitioner, adult/geriatric certified, licensed and practicing, and secondly from the perspective of having both my dear grandparents at this facility. From a professional standpoint, I am profoundly disappointed in the handling of my grandparents care, especially as they were on hospice care and at end of life. The staff wear badges that give them the title of caregiver and I still have no idea what this means. What are their credentials and training? Few ever introduced themselves by name or title so I had no idea what their scope/training was or what was even an appropriate question. Some of the caregivers displayed attitudes / behaviors of inserting themselves between my grandparents and family. Having been an active member of Hospice and Palliative Care Nurses Association and versed in end of life, this place demonstrated outdated end of life practices and treatments that are not longer evidenced based. Some caregivers seemed to lack basic understanding of the meaning of comfort cares at end of life, and were not knowledgeable about the medications they were administering (atropine and lorazepam). At the time of death, explaining next steps, and handling of possessions was not family centered and made the grieving process tremendously difficult. I have several specific examples of all of this but for the purposes of a general review I have left these out. Also I will note that there were a few staff who are the exception to this review and were wonderful and to them-I am very grateful.

From a personal perspective, 3P seems to pride itself in being a top notch facility. I think it is no different then any other nursing home that isn t as exorbitant in cost. It s a systems level issue and the above professional observations are reflective and indicative of the greed and business aspect of running a skilled nursing facility. We expected better, and I think for the price, my family deserved better. To people who read this and considering placement for yourselves of loved ones-shop around.

My dad Tony came to Three Pillars to an assisted living apartment. As his abilities changed he passed through multiple levels of care there and eventually moved on to memory care. He enjoyed living at Riverside Lodge where he grew to be part of their family and was very happy until his passing. I never was concerned about his care and never thought for once he was lacking anything. The staff was compassionate, under standing and was always open about his care. I am so thankful he had a place like Three Pillars to live out his final years.

Our beloved Aunt Carol S. arrived here 2 yrs ago after worsening dementia, and 2 broken hips within 90 days. She weighed 88 lbs and we were warned by her doctor that she would most likely not survive for 6 months. Because of the stellar care by all teams here, she has gained 30lbs, and is thriving AND HAPPY at 3 Pillars. We can't say enough good things about Aunt Carol's permanent home!

My 95 year old Mother has been at Three Pillars for three years. First in their Memory Care facility and now in their Nursing Care facility. As a physician, I feel I know how to evaluate health care facilities and Three Pillars is exceptional on all fronts. The staff is very caring, the attention to my Mothers care is reassuring, the food is good and it doesn't have the typical fragrance of a nursing home. This last point assures me that they value infection control and the residents' overall comfort.

I worked here and have always loved the residents and their family members. Management does not care about their staff. I was on maternity leave and COVID-19 started when I was suppose to return. Due to no childcare and my doctor restrictions I was not able to work. They asked me to resign and I told them no. Due to my doctors note I couldn t work in other areas either. I never refused work, I told them I had no one to watch my infant. I applied for unemployment and a week later (after it still says pending) I receive a letter in the mail thanking me for my resignation and to reapply when this is all over. Kathy in HR sent it and signed it but I never once talked to that woman on the phone. Instead I spoke to a Samantha who claimed she would call me back but never did. When I asked for a phone number for someone higher up she told me she didn t have anyone s number but can give me Kathy (who has still yet to call me back). They keep the staff on that doesn t care about anything except the pay check and get rid of the people who care and work hard and love doing what they do.

Looks like a great place to retire to. I was there for Wisconsin Welsh club meeting. As I recall the directions we were given made it a little tricky to find. But once I got there there was plenty of parking and the food was very good