I have been using Thera Tek USA for a while now and I must say, they never disappoint. Their products are of excellent quality and their customer service is fantastic. I wouldn't hesitate to recommend them to anyone.
I used their services recently and was quite impressed. The attention to detail and the level of professionalism is commendable. I would highly recommend them to anyone in need of their services.
👍 Thera Tek USA is an excellent company to work with. Their customer service is top-notch and their products are high-quality. I have been a loyal customer for years and have always been satisfied with their services. Keep up the good work! 👍
I recently used their services and was very satisfied. The quality of their work was impressive and the price was reasonable. I would definitely use Thera Tek again in the future.
I had a mixed experience with Thera Tek USA. While some aspects of their service were good, others fell short of my expectations. The communication could be better, but the products they offer are of decent quality.
Thera Tek USA is a company that truly cares about their customers. The staff is knowledgeable and always willing to go the extra mile to ensure customer satisfaction. I have had a great experience with them and will continue to use their services in the future.
🌟 Thera Tek USA is the best company I have ever dealt with! Their products are top-notch and their customer service is outstanding. I couldn't be happier with the service I received. Highly recommended! 🌟
I had a decent experience with Thera Tek USA. The service was satisfactory and the products were fine. However, there is room for improvement in terms of communication and response time. Overall, not bad but not exceptional either.
Thera Tek USA provides a great service. I am impressed with their professionalism and attention to detail. The staff is friendly and knowledgeable. Overall, I had a positive experience and would highly recommend them.
We have done business with Theratek for quite a while and have not had any problems. Summer and her team are on the ball and a pleasure to do business with. From a clinic standpoint, ordering from them is hassle free and efficient.
I ordered a simple thumb/write brace for $6. The shipping, handling and tax brought the order to $18.38. I was immediately turned off by the 1996 feel of their website. It has one of those "this is a fake store front" feels to it. I would never have placed an order here, but my therapist specifically recommended a product.
1 week later I received the order. The brace is weird. It smells funny. Feels funny. And it came without a single piece of paper. No instructions, no recommendations, nothing. You'd think that brace would be easy to figure out. NOPE, not this one. you can literally fit it over your thumb a variety of ways. And any way I tried it didn't quite feel right. It always felt like it was about to fall off. This is supposed to immobilize my thumb, but it does not. It's just a nuisance.
Then 1 week later TheraTek attempted to send me another wrist brace. I wasn't at home and the package was returned to TheraTek, I'm glad I did't have to deal with the second shipment. TheraTek called me on the phone trying to set up delivery and I had to explain to them that I had already received my product and didn't need another one.
They apologized and I figured that would be it.
But it wasn't... 2 weeks later I get a call from TheraTek telling me that they need my credit card and billing info again as they lost it the first time. WHAT? So now I have to go verify that I was never charged, verify the requestor is legit, and be billed for something I received 1 month ago, hated, and threw away. For a $6 item. Seriously?
I won't be a repeat customer.
This location is not a normal retail outlet, but a warehouse with a sales option; it is recommended to call ahead and inquire about the specific equipment type you're looking for, and give them a chance to pull the individual options forward.
That said, they're more than happy to do so, and they're fast and efficient. They close entirely for lunch, but open promptly. As I walked up, there was a fellow leaving who shared his experience and had also had fast, efficient (his words) service for exactly the product he was looking for.
I was presented with three options, and the most expensive option was still less expensive than my physical therapist had given me reason to anticipate. I actually spent more time playing gentle fetch with the (exceptionally well-behaved) shop dog than I did involved in the consumer transaction.
Again, calling ahead is recommended.
I've worked with them for the better part of 2 years now and have always found them most helpful and on top of things.
