3 years ago
Hi,
Hi,
Normally I don't do this, but I have to say that my experience with the Wolseley has been a disaster.
I made a reservation by phone , 5 days earlier to travel to UK, I ama a PR,and my clients were expecting to have some food experience around those fine dine restaurants in London.
Well, after someone from the Wolseley reception was confirmed my reservation for Saturday late afternoon at 06:30, taking my email, phone number , and I was more than convinced to have done my job as usual, I did recieved the big surprise and my professional way to behave when I work , has been compromised as when came the day of dinner, as usual I do, I did call the restaurant above to confirm and to inform that we were ready to start our journey from the hotel, to make sure that my clients woul never complain about any incompetence.
But...there is a big BUT:from the reception of the Wolseley , someone on rush,cold, and for me, no professional at all, was telling to me that there wasn't a table in the name I made the reservation, no mail, no phone numer which I gave to a female receptionist 5 days before.He didn't even try to arrange a new table in another restaurant of the company, or offer to me a chance to resolve the problem ..No way!! he was so indifferent and I was so worried because my clients..
Thank's GOd, I am a kind of person , who never loose the control, and because I did understand straight away the heavy of the situation, the Wolseley no care at all, I made a new phone call to another fine dine restaurant , and they were busy too, but instead to wash their hands, they offer to me to dine in another place , they booked the table, and even if the turn on was after 1 hour and half, I was save, my clients happy, dinner went true.
Now, what's the piont?
Dear Wolseley , you could be the best place bla bla bla.... but for me , your mistake, because was your fault, has been like you don't really care about customers, at this stage I have to think this, I am so sorry to say that, but for me, has been the worst experience in my professional life, and the most I?m still feeling sorry, is that the receptionist behaviour, was amazed at the indifference of the reception. I 'm so sorry that I don't remember the first name of the lady who tooks the reservation by phone, but I don't have any problem to show that I actually made that call because I can get the printouts of the telephone companywhich could prove that what I say it's true.
Anyway, as I Pr I run the risk of compromising my position with regard to customer, and if not been for the alertness of the other restaurant,I would have lost the professional respect of my clients.I don't add more, but does not brin any customer ever at Wolseley.