4 years ago
Updated:8/22
Updated:8/22
The staff has listened to us and this is why we gave a second star. They have given us some details and are in the process of making small changes and we will update the review as we see fit. However we love our interior of the home, we just see the building is just poorly managed compared to competitors in the Dallas area.Below is some proof of everything talked about.
You will have to constantly have to question the staff/email to get any results as many of emails are ignored. But have been given a 48 hour guarantee which a step in the right direction.
We would highly recommend a Doorbell camera as the They are a extra precaution of safety for you and your family and ensure staff protections as well. The office has some knowledge of rentals at least for a year or more As they have responded to Airbnb Reviews from the past. It has taken many complaints from residents for this to finally be addressed even lockboxes were installed on the wall outside the complex. However they were recently removed.
When Kyren and Jenn were here this building was fantastic and well maintained. The new leasing guy Avery is nice as well as River as they are always willing to go the extra mile. The Supervisors in the office have been less than helpful as the Assistant has called us rude for bringing the lack of cleaning supplies to management's attention. The Manager has mocked us on camera and only responds to emails once you CC corporate. We have been thru 2 Managers here 2 assistant Managers and at least 4 leasing staff changes and one maintenance person all in two years. We have no clue who is supposed to be on the property and who is as no emails of staff has been introduced to us or posted on the website.
More examples go to wrong colored light bulbs in common areas look at photo. The building is not sprayed on regular schedule until recently. Recently having a cricket fire ant problem and roach problem.
Trash rooms typically overflowing with trash. Fire alarms go off once a month recently. Multiple projects going on in the building that have never been completed. Examples included the first floor carpets were changed the rest of the building was not. Some trash rooms were painted and never completed. We were told by the previous assistant manager in 2019 more charging stations would be installed that never happened.
Overall would not recommended any Tipton Properties based on experience above.
*in no way are we attempting to violate our current lease or act in a bad faith or claim false allegations* These are experiences we have had in two years with majority of hard copy proof.
tiptongroup.com
