The Singhasari Resort & Convention

The Singhasari Resort & Convention Reviews

Reviews 2488
4.7
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Nice

5-star service, the employees are very friendly, t...

5-star service, the employees are very friendly, the food is also delicious, all facilities are complete. If it's a weekend to make yourself hurt, what's wrong with stopping here besides the swimming pool, there's a jacuzzi and sauja,. Four tumbs

Nice hotel. It's not on the top of the rock as man...

Nice hotel. It's not on the top of the rock as many people expect, but this hotel has quite good service and facilities. Free and friendly vallet parking service for bellboys who ready to angkutin luggage without tipping. Pool, spa, bar, restaurant, and many more that you can get complementary facilities. Create a company gathering also fits the place.

Ok

Good

The best service from all employees makes it comfo...

The best service from all employees makes it comfortable when staying at Singhasari, the facilities provided are available, tennis, basketball, gym, sauna, swimming pool, billiard, and children's games have not all been enjoyed because every facility is so comfortable .... Weakness is there but lost when We enjoy whatever is provided.

Come and stay at The Singhasari Resort in the cont...

Come and stay at The Singhasari Resort in the context of work needs, get a bonus room upgrade from deluxe to premier. The room is very spacious, happens to get a view towards the pool which makes this room quite attractive, the facilities in the room itself are also different like a spacious bathroom, bathup, sandals are unique, there are batik kimono, the design combines traditional Javanese and modern elements that are quite balanced One of the best resorts in Batu and Malang ...

An unforgettable stay because of its comfort. The ...

An unforgettable stay because of its comfort. The room is clean and quiet from outside noise. The morning meal is in accordance with the rating of the hotel. A variety of foods are available from Javanese, Western and Japanese cuisine. Waiters are very understanding by helping fill drinks into our glasses.

Ok

Good food, friendly staff, nice room.

Good food, friendly staff, nice room.
Anything you can expect from 5-star hotel.
Access is easy, free shuttle at appointed timing to atttaction spot in Batu Area.
Provide meeting room, Chapel, Bar, Swimming Pool, Jacuzzi, Gym, Gaming Room, Kids Playground, Jogging Track, Tennis Court, Basketball Court, Mini Golf, even Flying Fox.
Good View and Cool Weather.

Ok

I waited to do this review because when I tried to...

I waited to do this review because when I tried to write a review immediately after my stay. I could not contain my anger at the way we were treated.

2. A few days before the event day, your account manager that deligated to handle our event was uncontactable. And we had to call again to ask some help from your hotel published phone number. But sadly, your marketing team can't do anything, because your deligated account manager is the one who can make a decision to our event. Later we know that she was sick. But she didn't tell us a single word, like she doesn't care with our event.
3. D-1, when I checked the ballroom. What we have requested and dealed before was not being processed. And there is a miss communication between "Her" and Banquet team. Luckily, there was a Hero, named Agus, I think he was the team leader of banquet team. Mr. Agus help us to prepare all of things that we need. Event our request that out of his main job. We are really apreciate his help (Hope you'll get Promotion ASAP). I can't imagine how screwed up our event if he was not there. FYI, our event was attended by Chief of LKPP and Batu City Mayor.
And like I said, the account manager seems doesn't care about our events. She should be offering better service because she is a Manager. At least come to our room or contact me via whatsapp to greet us. She did nothing.

I understand if on that day she was sick, but please assign one person to always standby in our room and understand what we have requested before. It's also still be my big question, why her boss still make her work when she sick?

Overall, we were very disappointed with the meeting service. We will not recommend The Singhasari for meetings on the future.

But I really apreciate your room and front office service. Really lovely.

the facilities are very complete, the employees ar...

the facilities are very complete, the employees are also friendly and informative. the view from each room is also good ... some are facing the garden, facing the mountain and facing the pool.

5 star

The first time you entered this hotel ... it looke...

The first time you entered this hotel ... it looked so big and big ... the hotel room was nice, the swimming pool was big ... the meeting room was decent, unfortunately the music was too far away. The food was delicious, there was a souvenir place, a children's playground.

The Singhasari Resort & Convention

The Singhasari Resort & Convention

4.7