I waited to do this review because when I tried to...

I waited to do this review because when I tried to write a review immediately after my stay. I could not contain my anger at the way we were treated.

2. A few days before the event day, your account manager that deligated to handle our event was uncontactable. And we had to call again to ask some help from your hotel published phone number. But sadly, your marketing team can't do anything, because your deligated account manager is the one who can make a decision to our event. Later we know that she was sick. But she didn't tell us a single word, like she doesn't care with our event.
3. D-1, when I checked the ballroom. What we have requested and dealed before was not being processed. And there is a miss communication between "Her" and Banquet team. Luckily, there was a Hero, named Agus, I think he was the team leader of banquet team. Mr. Agus help us to prepare all of things that we need. Event our request that out of his main job. We are really apreciate his help (Hope you'll get Promotion ASAP). I can't imagine how screwed up our event if he was not there. FYI, our event was attended by Chief of LKPP and Batu City Mayor.
And like I said, the account manager seems doesn't care about our events. She should be offering better service because she is a Manager. At least come to our room or contact me via whatsapp to greet us. She did nothing.

I understand if on that day she was sick, but please assign one person to always standby in our room and understand what we have requested before. It's also still be my big question, why her boss still make her work when she sick?

Overall, we were very disappointed with the meeting service. We will not recommend The Singhasari for meetings on the future.

But I really apreciate your room and front office service. Really lovely.