The setai, miami beach Reviews

Went for drinks and they were great. Fun to just people watch- hot spot. Ambiance is pretty awesome.

Came for my BDay Dinner. Very good customer service, 100% customer driven service. Could have better parking on site but the public parking next to them is pretty big.

Exceptional Menu Options. Unmatched Ambience. Courteous and Friendly Staff. Excellent craft cocktails all within Jaya their courtyard restaurant.

Awesome place with friendly staff and cabana boys! Right on beach where girls layout topless
Very luxurious and has nice restaurant! Fairly good location on Collins ave for bars nightclubs and of course shopping! Pool is private from beach and workout room is decent-

The Setai Team provides world-class customer service and go the extra mile to ensure guests are comfortable and have everything they need. From check-in to check-out the experience was seamless, serene, and incredibly relaxing. The beach and pool facilities & service are excellent as well, and having several restaurant options on-site it extremely convenient. I look forward to returning!

The hotel stay checked in with me the day prior to my stay and asked what time my flight came in because they wanted to make sure my run was available soon my arrival. At 9:30 it was ready and I was allowed an early check in. The staff was extreme attentive and made sure that we knew everything about the property. They even made sure we knew how to operate all of the room controls and the shower. The food was amazing, the beach was pristine and the pool was immaculate. I can't say enough good things about this place. I'll be back!

Are you looking for a peaceful, luxurious, 5-star South Beach experience? The Setai is THE hotel for you, if you enjoy...

1) Rooms that are poorly cleaned, and are subject to loud electronic music until midnight on weekends (thanks to the club-like atmosphere in the hotel restaurant)...

2) Toilets that barely flush, and that splash your fecal matter all over the toilet seat (and floor) when you do manage to successfully flush them...

3) A dysfunctional spa that confirms your appointment 2+ weeks in advance, only to tell you 10 minutes after your arrival to the spa that your therapist did not arrive and that you can reschedule for the following day after your scheduled checkout time...

4) Pools that are so frigid as to make one question whether they exist purely for aesthetics (and that are constantly inundated by pesky mosquitos)...

5) Average (at best) lunch buffets that cost $95 per person, plus gratuity and tax...

Seriously: we ve stayed at 5 star hotels all over the world, and the Setai isn t one of them. Don t be fooled by the hype. This place seems to be surviving based purely on its past reputation not the experience it currently provides.

There are over a dozen superior properties in Miami Beach alone (let alone the greater South Florida area). Disregard the canned, apologetic response that the hotel s manager will post in response to this review. Save your money. Go elsewhere. You ll thank me later!

We were there for my friends birthday dinner and had somewhat of a wonderful time.I put it this way because I enjoyed the decor and ambiance. The entertainers were amazing. I have not seen acrobatics done so well in a long time. The food was also tasty and affordable.

I am only giving 4 stars, however, because of the minor inconveniences we experienced:
-our table was in the back right next to the checkout,so we had a LOT of traffic around us.
- One of us had to deal with water leaking from the AC.
- And our server got most of our orders wrong (granted, we were a large party).

Beware, it's so frequented that the valet couldn't park our cars. We parked on the lot, a block away and walked back.

Hotel staff is wonderful. Extremely attentive and are always willing to help. Valet guys are the best. Super friendly and passionate about their jobs. Had a few small issues day/night 1 but the front desk responded extremely professional and appropriately. Management followed up to see how stay was and how we are throughout the 4 days we stayed here. I do wish the rooms were a little more luxurious for the price but the overall experience here was well worth the money. 3 pools at various temperatures starting from 75, 85, and then 95 degrees for the kid's pool. Beach has availability for guests and the staff gets everyone a lounge with a towel and complimentary bottle of water. The professionalism, promptness, politeness, and willingness of the staff is what earned the 5 star rating from me.

Probably one of the best hotels in Miami, The Setai Beach Hotel ensured our great stay in Miami.

Super friendly and caring staff. We had the pleasure to be coordinated by the manager Sahar and Irina (from the front desk).

They were committed to providing us the highest service and experiential experience, we would definitely be back thanks to their attention and love.