4 years ago
We were here for one night, nice place, Hotspot fo...
We were here for one night, nice place, Hotspot for Generation Instagram. We spend this afternoon by the pool. Were replaced twice in the only area with sun left right before sunset for a movie screen, annoying not very relaxing experience, could have placed that screen at the other end where the shadow was or placed that screen up later. Got coupons for Margaritas, do not drink alcohol, cocktail without alcohol was not possible, not perfect! But sorry to say then a homeless guy just went into the pool area. Do not get me wrong (I am sorry for him and the States definitely have a huge problem on that everywhere!), but if I spend a lot of money being a hotel guest that is a huge no go! Staff was running around for 15 min at least, guests also did not say something. That is a hygenic and safety issue! I told the bar guy, managers came. After telling her I got again two coupons for margaritas (do not drink alcohol though!). After I turned around they both high fived (sorry not a big deal, but not in front of the customer!) After all that is such a big no go that a homeless guy is entering the property and is jumping right into the pool! At least a free non alcoholic drink, free breakfast or anything like that could have been a good solution for letting staff know!!! We were upset after all! Sorry to say, either security or keypads for the pool area should be a solution for future guests.