Sheena Harper

Review of the Saguaro - A Joie de Vivre ...

My husband and I stayed at the Saguaro for a confe...

My husband and I stayed at the Saguaro for a conference. We chose the Saguaro because there was supposed to be a free shuttle service to and from the conference. We didn't end up using the shuttle because they weren't reliable and we didn't feel like waiting around. That was strike one. The hotel room itself was decent enough (although the color scheme is very loud). But the main reason for the low stars is that 10 days or so after checkout, I noticed a small charge of $5.44 on my credit card. There was no email receipt or call notifying us of the charge and no information on what the charge was for. We sent an email asking for information but no response was received so we called a few days later and the guy at the front desk was nice but not very helpful. He said it seems to be a charge for a water bottle that we supposedly consumed but we didn't (we went to Ralph's and bought 2 gallons of water and did not touch their water). He said he couldn't help, but to call the next morning between 7a-8a and talk to their scheduling person. We called after 7a and the call kept getting cut off. We ended up leaving a voice message for their accounting department, but received no call back. We then sent one last email noting of all the failed attempts to get this small charge cleared, but still, no response. Due to their negligence and disregard for their customer's satisfaction, I'm writing this negative review and wanted to warn others before choosing to stay at the Saguaro. And for those who recently stayed at the Saguaro, I ask that you check your credit card statement and make sure everything looks right.