The Protection Bureau Reviews

Very unprofessional with every encounter I've had with them. It's been months now, several emails describing exactly what I want for my company for our camera system and they keep insisting on trying to send a technician out to our business who is just going to tell them exactly what I have been telling them for months.

Other co-workers in my company also complain about unprofessional attitudes and their lack of ability to understand what we want.

My last email following up months later to see if we could get a simple licensing issue resolved went completely ignored. We STILL haven't resolved this simple issue since at least the summer and I still have the emails flagged to prove it. I'm glad I'm not the business owner because I would never stand for this. I'm just an employee, and maybe that's why they act in such a poor way.

I would not recommend this company, even though they are a local business. Steer clear and find a suitable competitor.

EDIT: 7/16/18 it took you five months to reply to this review. You stress LICENSES, something I've already mentioned. I wrote this review and I stand by every word of it. The fact that you're hinting at professional intimidation should be a GIANT RED FLAG to anyone reading this exchange. It shows your unprofessional nature and only cements my sentiment. Google reviews are an open forum. One which one can express their honest opinion. I'm not speaking for other reviewers. I'm speaking for myself and my experiences in which it took months to rectify a simple issue that should not have taken as long as it did.

Since then it HAS been resolved. We got the license situation squared away after months of your company needlessly trying to get us to have a technician come out to do what equates to opening a program, hitting "Browse" and selecting a file.

If you don't like getting honest 1 star reviews, don't do things that result in them. I've already told those you've mentioned about the poor customer service I've had to deal with and my frustrations. They didn't seem surprised, but I'm not speaking for them.

I felt THAT strongly about how long it took to fix such a simple issue, that I took my own time to form it into words publicly. And then it takes 5 months for you to respond to THAT with thinly veiled intimidation. I've already explained in detail to those I work with that I took the time to write a 1 star review. If you don't like negative, honest reviews, do better.

Great company for Residential and Commercial security needs.

These people are very polite and very professional. The one star rating is from someone who should be discounted.

They installed my alarm 1 1/2 years ago and they did an excellent job of installing it and I had a service issue which they identified and their Technician Paul walked me through it. He was very polite, checked things thoroughly and did it quickly.

My experience is that they are priced right and they have done more than I expected from them. They were recommended to me by the chief of my local fire department.

Never had 1 complaint. Answers the phone in 2 rings, calls when alarm goes off. 5/5

Great company, people, and products. We have had their devices installed in each of our homes and their team always does a great job. Highly recommend.

If you ever have to deal with Paul, do yourself a favor and choose another vendor, he is a complete a-hole and is very rude, he cannot provide any useful information after they install a system and apparently they don't document network settings for their devices, so if there is an issue they will blame you then charge you to send someone out to fix an issue they should be able to do remotely. Utter garbage.