4 years ago
Turned in a rush job on media kit folders with ins...
Turned in a rush job on media kit folders with inserts for our Public Relations Director who had a meeting with the Governor in the afternoon. She picked up the project and headed to Capital Hill with only minutes to spare. She then handed out the folders to the Governor and his cabinet, only to discover later that the most important piece had not been printed at all. I called and Kellie apologized profusely.
Next came the effort to at least get a receipt for the job. 30 hours and 3 phone calls later, I still don't have a receipt for payment. After this, I called once more to speak to Kellie regarding getting a receipt to me. She was unavailable for the 3rd time today. I was told she would call me back in 10 minutes. I let the guy who was answering the phone know that I was unhappy. 30 minutes later, no phone call back from Kellie, so I call again. Troy (the owner) answered the phone. He said Kellie was not available. I said I would hold. He told me, "She will be unavailable for a very long time." He then prompted me to tell him what my problem was, very rudely. I told him and he said, I understand, so we won't do business with you again.
That's a short version of a confused mess. These guys do good digital press work, but if you run into a problem with them, they do big drama and are not strong on resolutions. They prefer to cut you loose and move past you. This is typical of short-sighted management who believes that today's successful business insures tomorrow's.