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H
3 years ago

Incredibly good customer service and exceptional q...

Incredibly good customer service and exceptional quality. Bought a photo frame which arrived with the glass cracked beyond repair, thanks to DPD. Phoned up Gena at Oak and Rope and within 24 hours I was in possession of all of the internal frame pieces.

Accidents happen and the fact it was rectified so quickly was both impressed and appreciated.

J
3 years ago

A truly unique company that designs and makes a la...

A truly unique company that designs and makes a large range of bespoke and personalised gifts and home accessories in solid oak.

The workshop and studio is well worth a visit. Set in the beautiful countryside only 3 miles from Canterbury, but in a world of it's own.

However, the customer service on the phone and by email is second to none, so wherever you are this the best source of that something special you will find anywhere.

F
4 years ago

My husband and I had the best day with The O & R c...

My husband and I had the best day with The O & R company at their wood carving workshop. They have the patience of saints and tidied up our carving attempts to look very respectable! Thank you so much all! We can t wait to return!

P
4 years ago

Just received the most beautiful bespoke swing, Ca...

Just received the most beautiful bespoke swing, Caren was so helpful throughout the process, providing really great advice. The craftsmanship is superb, the swing will be a wonderful heirloom and is now hanging from our magnolia tree, pride of place for all to see. A really big thank you to everyone at The Oak and Rope Company.

L
4 years ago

I recently bought a beautiful tray from The Oak an...

I recently bought a beautiful tray from The Oak and Rope Company and I realised afterwards that I wanted to customise the gorgeous piece. However I needed it 3 days later as I was visiting the recipient. With Christmas approaching and their workshop incredibly busy, they went above and beyond to help me and kindly scheduled it in and it was finished with time to spare! The customer service, craftsmen and women and stunning products are absolutely faultless. What a fantaastic company, I shall definitely be using again. 5*