4 years ago
I read her reviews online and chose her based on t...
I read her reviews online and chose her based on them. My 1st scheduled meeting with her she was 45 minutes late stating she was not feeling well and ran behind. At the end of the 1st consultation, she gave me the expectation of my documents being prepared in 1-2 weeks and I paid her my retainer in full. After 3 weeks had gone by and I'd not heard from her or her office, I called and emailed asking for an update. Three business days passed and no response, so I called again leaving a message with a office representative, not a voicemail. After another 3 business days passed I called again and the office representative stated Laura has not been in the office and she's the only one who can call me back to give details of when my documents will be ready. Finally after one full month had passed, my documents were prepared and ready for my approval and review. I returned the approval the next business day and was told the documents would be sent out by certified mail and email within a few days and I'd be copied on it. After 2 weeks I had not seen this receipt, so I called and left a message with an office representative along with forwarded an email to Laura and copied 3 of her staff. It was 3 business days later that I received the email receipt. The reply back from the recipient was received by her office and was forwarded to me 4 business days later. After realizing these late responses and out right actions of ignoring me were taking place, I chose to send her a demand letter. She replied back in the time requested and refunded all my retainer.