Alternative Travel Group

Alternative Travel Group Reviews

Reviews 7
3.9
Reviews7
Filters:
Rating
Language
Sort:
Most recent

Hi all

Hi all

We completed the classic Alsace trip involving 6 days of walking. ATG were very efficient with map book arriving well before we left. We were impressed with our extremely helpful walk manager Matthieu. All went like clockwork. The Alsace is a real delight, alpine landscape with fine food and wine. We would have no hesitation in recommending this trip.

Regards

Harvey et al

Disappointing response from a company that may be ...

Disappointing response from a company that may be spreading itself too thinly these days - We travelled with ATG in May on a two week trip after last travelling with them 25 years ago. Whilst most of the trip was very well supported locally and of a high standard, there were two issues relating to the overall planning which we were not happy with and compared badly with our previous experience. We advised ATG of this via their post-trip feedback request and were disappointed to receive a fairly arrogant "big company" response from them.

The issues related to the planning of the trip rather than the execution and thus I would place responsibility with the head office staff. ATG offer many more trip options now than they did when we travelled previously and I suspect a resulting lack of attention to detail may be the root cause of the problems. Unfortunately they still price at a level where such issues should not occur and thus I am likely to consider smaller more specialist providers in future.

Alternative Travel Group

Alternative Travel Group

3.9