The Hartford Review

Adjuster delayed and confused a legitimate auto claim, tried to dismiss under false pretenses. I would never use this company to insure anything.

We just made a change with our car insurances. Very happy in the way the company's professional helped in making the transition quick and painless. Every agent we have dealt with including our house insurances has been not only professional, but polite and helpful. Thanks Hartford.

I was tired of high price car insurance . Being on a fixed income made it very expensive. After talking to an agent I was really happy. For the same coverage The Hartford was much more affordable for me. I guess there are some great perks for being over 55.

I WAS VERY MUCH HAPPY TO SEE REALLY LOW PRICE ON AUTO AND HOME INSURANCE.I THINK I WOULD HAVE SCWICH EARLIER.
AII THE PEOPLE I TALKED TO WERE EXELLENT AND COURTIOUS.
THANKS

Very professional and knowledgeable. Great rate. Highly recommend. Now a year after my first glowing review. My premium more than doubled with no incidents reported by me. When I queried as to why the policy price increased so drastically, I was told that they suffered great losses in the previous year. SO WHAT DOES THAT HAVE TO DO WITH ME? NO ACCIDENTS OR CLAIMS AND MY PREMIUM MORE THAN DOUBLED! A simple solution was to go with GEICO or Progressive Insurance Companies. For 25% the cost.

Outstanding experience, and a huge save from our current insurance company for the EXACT same policy, originally we were going to just do our cars, we ended up doing home owners as well. The agent worked with us on the phone and was extremely knowledgable and could not do enough for us. Thank you Hartford!!!!

It is awesome, this is the best place to go fantaastice

I can not answer about the coverage as I am new with them. I am very impressed by the customer service setting up my policies. They appeared to be very interested in my needs and NOT a cattle car process.

17 years with this company and they canceled me and don't care whether or not they they want you as a customer at all try to get red statement try to get new policy they refused I think people should be aware of been done this way

Every time I have called I have received great customer service! It truly is refreshing in this day and age to actually deal with a company whose employees do their job!

When I opened my small business I needed a commercial liability policy. And because of the remodel I had planned, I needed two supplemental policies: Vacant Building and Builder's Risk. The Hartford was a bit pricey, but I thought it was acceptable due to the two mandatory supplemental policies that were added on. One year later, I needed to renew the policy but this time without the two supplements - the remodel was completed (no need for Builder's Risk) and we were open 7-days a week (no need for Vacant Building). BUT the annual premium I was quoted by The Hartford to renew coverage even WITHOUT the two supplemental policies was about the same as the previous year WITH the two supplements. Too high, I thought, and went with a different insurer. The Hartford says my verbal notification by phone doesn't count. Cancellation has to be in writing. Now The Hartford is hounding me to pay for those additional months of premiums - even though I've been covered by a different (less expensive) insurer.
Also, does it seem strange to anyone else that most of these Google reviews are from employees of The Hartford and are related to working there?

I signed up for care insurance over the phone, had a great experience with the person who provided all the information. She was patient, answered all my questions, reviewed all the information 150% so I could be sure of all the details. The rate was the lowest I could find. I moved to FLA and my current insurance would not transfer or write the policy in FLA. They sign up process is easy, efficient and their website is user friendly and provides all the information online.

I insurance shopped once again. My previous ins co raised my insurance so I began to search. Hartford saved me over $400.00 per year on two vehicles & horse trailer. Good job by the agent and Hartford.

Was looking for new insurance as I moved from NJ to VA. I was able to research on AARP's site and get a quote. I saved over $250.00 and it was really easy!!

I used the AARP/Hartford discount when pricing out home and auto insurance. Very pleased. Saved a solid $800 over my existing carrier, and $600 over the next best offer. Signed up last night.

I saved a significant amount of money on my newest vehicle. Not as much on the older ones. Still worth changing from my current company even without being able to bundle my homeowner's insurance. The agents I talked to on the phone were very helpful.

in 30 minute I had my insurance and saved $300 it was easy and simple through AARP Hartford insurance I got several thing more than I had in my old insurance too

I switched from my previous insurance. I will be saving approximately $400.00 a year. The service representative was very pleasant, knowledgeable and together my plan was set up. AWESOME EXPERIENCE. Thank you Hartford.

I was shopping for new insurance coverage because I wasn't pleased
with the rising rates in spite of a good driving record. I was amazed
to get all the information with one phone call. The agent gave me very
complete information so my problem was solved
with that one call. I'm satisfied with the quoted rate and transferred
my coverage to The Hartford for my auto and property insurance
needs. This was a very satisfying experience.

Fantastic lobby and beautiful corporate campus at this venerable 207 year-old institution

At this point they are a 5. I switched from State Farm Auto Insurance and saved over $500 annually. I was able to create my policy to match what I had for the past 30 years and was amazed at how much cheaper The Hartford is. I did have to contact customer service over my error in not printing the form to discontinue my current insurance and it was painless! I called, didn't have to wait but a minute and the rep took care of me instantly.

Just started with the Hartford. But so far I'm happy. The quote process was fairly easy, and I saved a lot of money which I was grateful for. But I do wish they could figure out a way to accept 11 digit VIN numbers of older vehicles. I wasn't able to complete the online quote, and the poor guy I spoke to on the phone had a hard time too. But he was very friendly, courteous, and helped to answer my questions, and get me insured. I would recommend The Hartford to anyone.

Just switched to Hartford Had wonderful experience talking to 2 people - friendly and very helpfull. Excellent service!

I work at a body shop and had to deal with The Hartford Ins. Co because one of their policy holders rear ended one of my customers! Two months later we still have not received payment and their excuse is," we have not heard back from our policy holder" even tho the police report shows that an unlicensed driver rear ended my customers vehicle.... and good luck getting a return phone call from these people, if they don't want to call you back they simply wont.... I'm glad they're paying managers in the claim department to follow up on their employees!

in other words The Hartford Ins. Co lets unlicensed drivers drive under someones policy without any consequences what so ever. and if you get into an accident just don't call them back. NO BIG DEAL!

I will be submitting my complaint to the Better Business Bureau and FTC if this issue isnt resolved soon!!!

My girlfriend owned a store in albion ny that had cought fire this insurance company dragged not only her but dragged the both of us through the legal systms costing her and i thousands and thousands... We were both found not guilty of the crimes they alleged.... Still its three years later and they still wont pay her her claim even though its not alot of money... Is this the kind of company you want to put your faith and trust in too????? This company is a complete scam and will take you to the cleaners then feed you to the wolfs with no mercy!!!! Still have lawers to this day battleing these scammers!!!!

We were very happy with the information we received from our salesman.

Joining the Hartford for auto insurance was fairly painless and quick since my previous insurer tripled my rates without explanation.

Easy quote experience, and lots of savings offered up front: we didn't have to press for savings options. Great customer care, too. Our car card was missing a name, and the correction was emailed within a few minutes.

VERY pleasant ,and professional, have had Hartford for 16 years. Al Hoakison

I had a very good experience. The Hartford helped me courteously with all my silly questions and made it seem as if my questions were not silly. Answered the phone promptly. Explained everything thoroughly. Made sure I understood. Gave me a good rate on insurance. I am very happy.

I just switched my home and auto because the savings were too great. My representative was extremely professional. The benefits of these new policies are also superlative to my prior carriers.

Process of getting a quote was quite easy and handled by a single point of contact for both home and auto. I was able to increase my home coverage and still save some money. They were friendly and professional. After I had already accepted my new coverage I still got a quote e-mail a couple days later which I shouldn't have. A minor glitch. Overall, the sign-up process for the AARP policies went very well.

Fast easy signup, but the icing on the cake was that they much less expensive than one of their national competitors, which I was with for 16+ years. Also have more coverage now with the better, less expensive rate!

My traditionally low auto insurance co. raised my rates recently to what I felt was a ridiculous level, with little reason. I had been with them for many years, but I decided to shop elsewhere. Luckily, someone recommended The Hartford. As an AARP member, they were able to significantly beat the other rates, for the identical coverage. The Hartford agent was excellent in helping me to understand the different insurance criteria. I really appreciated their guidance and am currently very happy with my decision to switch.

As a workplace it is one of the best that I have seen. The campus is quite big and neat with lots of greens. The older buildings are more historical than the newer ones. The parking is more than enough to cover all the employees. The cafeteria sections are top class and all the employees are friendly.

this company is what an auto insurance should be...customer oriented...

prices are reasonable, but the service and options provided far exceed all others I have experienced...from Geico, to the General...

you will not be disappointed!

I am so impressed by this company. The process from filing claim to receive payment was easy and streamlined, they completed in such a timely manner which is far beyond my expectation.

Just became a new member of the Hartford family!!! The quote was easy and my representative was every so polite and informative, the price quote fixes nice and neatly into my monthly budget.

Thanks Hartford

I grew up in Hartford people say never forget where u came from

I was completly satisfied with my experince and the savings. I would recomend Hartford to all of my friends or anyone I talk to.

Great on the phone and I was able to purchase insurance for my home, two cars plus add an umbrella policy with the same coverage for almost the same price as my last insurance wanted for just my homeowners coverage.

I don't personally use Hartford, but my vehicle was struck by a person who was covered by them. They helped me out significantly by providing a rental car, and ultimately giving me settlement money once they deemed by vehicle totaled. An unfortunate event, but they helped the process go smoothly and answered every phone call.

Only been with Hartford a short time. Reps have answered questions very quickly and have been very knowledgeable.
My only complaint is their drive monitoring service. They use a company called TrueLane which I don't think is part of the Hartford itself.
We signed up for the service and in just over a month this is what we found:

Doing the speed limit of 75 MPH created an event, some 86 times in a 40 mile section of road. This is an event?
In on instance on my wife's phone it showed her making a 3 mile trip that she did not take, She didn't even leave the house that day!
In 10% of the trips I made, the system did not even record the trip. On my wife's phone that was true about 35% of the time. Very in accurate!
Then a few days later, the system showed me as doing 91 MPH when I know I was not over 65 MPH.

I called the company and complained about the service and removed our phones from the service. I had to pay additional monies to Hartford but I refused to be judged on out and out lies.
And TureLane tech support? All they apparently know how to do it have you delete the app from your phone and reload it. It did not help a bit.

I have a mutual fund I purchased thru fortis 20 years ago
Hartford Purchased Fortis Company
Over a ten year period it is the same as it was 10 years ago
the only changes, I notice the service charges every year

Good place to work still working on communication skills.

I switched from another company because their rates seemed too high for my circumstances. I am now paying about 1/2 what I was before for the same coverage, Website is very easy to use and customer service rep was very helpful.

They went beyond my expectations to be able to offer all the discounts possible, very helpful.

Quite possibly the worst experience I have ever had with an insurance company. I was in a car accident with one of their motorist and after waiting a week for them to call me about getting my truck fixed they on wanted to cover what they thought was suitable. Then they send me a check with my name and address on it and as soon as I put it in the bank they snatch it away and make my account go negative. I call to ask why they did this and said oh it was sent by mistake, you'll have to deal with your short coming with the bank. I hate how they think nothing is their fault and they can't do no wrong. This is why people hate insurance companies. Nothing but money hungry thrives that are only out for themselves. And this insurance (The Hartford) is no different, they are the worst!

My transition was smooth with Hartford. Did not get the run around like others do. Thanks Hartford. Even when I had done my house insurance before. it was smooth.

A first class operation from start to finish. Getting a new quote from The Hartford is fast, easy, and more affordable than I could ever imagine. I'm so glad AARP made me aware of The Hartford for good service and affordable rates.

Rep was very friendly and made it easy to sign up for both
home and auto ins and saved me a few dollars in the process.

Worked for Marriott. Customer service number one. Taylor is #1 in customer service. He is the perfect agent. Just the way you draw it up in the classroom and on the field. He needs a few extra zeros in his check.
Charles

Like Bilbo (below) I thought I was paying too much for Car Insurance. Our rates had jumped 30-40% in the last two years. So I started shopping, beginning with Consumer Reports evaluation of companies. The Hartford not only had a 12 month (as compared to the 6 I used to get with my old company) and the rate for our three vehicles was several hundred dollars than I would have been paying had I not changed to Hartford. And working with the company's people online has been pleasant. They all speak American English!. I would Recommend The Hartford to anyone who would like a Great Company, With significantly better rates!

I appreciated the customer service of the person I spoke to on the phone. She was very helpful and asked good uestions

I also got additional quotes from USAA and your rates were definitely better. This is the first time that anyone has beat USAA on a comparison. I also appreciate that you partner with AARP. This is just another bonus of being a AARP member,

Had a great experience with the many reps I had to speak with. We're kind, patient and thorough. One thanked me repeatedly for me being patient even though there was no reason. She was very efficient. Thank you for all your help.

I had inquiries regarding auto insurance for my vehicles. Every representative i had contact with during the process. Well in one word, AWESOME!!!!. My wife speaks Spanish only, and that representative was also AWESOME!!!!. They took the time to address our concerns and gave us peace of mind regarding our insurance needs. Thank you all, and it's priceless.

I am so blessed....in just a few minutes I received more information, got covered, and saved $500.00 a year on auto insurance..and the lady, her name was Carrie, was the most pleasant, pleasurable person I've ever worked with..I wish I had her taking care of my business..she really was that good...thank you very much.

i was very pleased with customer service they answered all my question and got me help to set up my account thxs so much

I was very pleased with the service I received from the Representative
I spoke with. She was very professional, prompt and knowledgeable and
saved me hundreds on my Auto and Home owners. I received a full explanation of the process and discounts available. I have no complaints,
thus fur hopefully all will go well.

My transition was smooth with Hartford. Did not get the run around . . Saved on car insurance. Thanks Hartford.

I only interact with this company because they have a partnership with my employer. If I had a choice, then I would absolutely not use The Hartford. I've been trying to sign my open enrollment documents for a month. Their website is something out of the early 1990's. Nothing works. I've called in multiple times. I'm always getting put on hold. No one knows anything. My case is always referred to IT. I get a call saying everything is fixed. I log back in, and it is the same problems. This has been going on for a month. Seriously people? Take your job seriously. You are the worst.

Have been with The Hartford for 23 years. Never a problem !!! Would not have any other insurance company !!!

I saved $400.00 by changing to them. The girl that took care of me was excellent and very helpful. So far, no complaints, but it's too new for me to give feedback.

I've worked at The Hartford for almost 12 years! Great place to work for.

I am so happy to have changed my Insurance and saved $ 250.00 !

My company uses The Hartford for their disability insurance. This company uses delay and deny tactics. They do not honor their claims. I had to get my doctors information notarized and get the fax receipts notarized for them to admit that they even received the. Dealing with them as been an absolute nightmare. They will lie, and minimize your condition. They lie about faxing your doctor documentation and they lie about having received it. They omit information from their reports. They operate in Bad Faith. They prey on people who are sick and ill and are least able to fight. Worst insurance company I ever dealt with.

I tried to get a quote online. It was a terrific headache just to get a quote. I got several error messages, and instructions to phone them instead. If I wanted to waste time on the phone, I would not be doing this online, folks. I tried again on two other days until I finally was successful getting a quote. I decided to buy online, but when I clicked the final "submit payment" button, I got another error message, telling me to phone them. This time I had no choice. I found out that my purchase of home insurance had gone thru, but not my auto insurance. They had somehow "lost" all my auto info. How is that even possible when I bought both at the same time? What a joke. But I was already stuck with them. I had to go thru the entire questionnaire again over the phone from scratch. What a hassle and a big waste of time. On top of everything else, I can't sign or print anything online, so it all has to be done by mail. They made the process just about as inconvenient and problematic as possible. Next year I am definitely going to shop around again to see if I can find someone else.

Courteous,knowledgeable, very affordable, Megan the Hartford Rep is a insurance rock star.

Great customer service. Very respectful. Answered lots of questions.

Landmark insurance company in Hartford. Handling all aspects of insurance. Large local employer. Located in the Beautiful old fire insurance building and the adjacent Hartford Tower, which displays The Hartford Buck on it's roof. Makes considerable donations to charities through sporting events and sponsering of local events / programs, etc.

Great service when I called about getting a lower rate. The person I talked wth saved us hundreds of dollars just by me calling and asking about the new Washington State law and getting lower rates just by asking and checking on it!

Was very pleased with the cooperation I received
from your agent. She answered all my questions
intelligently, and as a result I have switched to the
Hartford for both my auto and renters' insurance.

joining was very easy .and we saved lot of money on our cars and the house ,thank you hatford

They were very helpful and courteous. They also saved me money over my old carrier. I've grouped all my policies with the Hartford,saved money and it's more convenient, too.

Just bought Auto and Home thru the relationship with AARP. Saved a significant amount of money and the process was very smooth. Very professional and helped me tremendously. Highly recommend.

I had moved and needed new auto insurance. I was on the AARP site and saw the ad for The Hartford insurance. Upon researching other companies I felt the flexibility to choose more exactly what coverage amounts were much more apparent with The Hartford. The cost even surprised me in that it was almost $40 less per month than I had previously paid. Flexibility, savings and coverage, yeah I'll take that.

Great Service ....I have only just joined but with respond more in the future

Between a 24 hour period, I spoke to at least 4 customer service representatives-- some briefly and others lengthy, and what a wonderful experience it was. I felt like they were my friends! Time is money, but I was never rushed or dismissed as they were so patient with my many questions, relating to 2 new policies that I was purchasing. I also appreciate that I spoke to individuals here in the US and not overseas. We all were on the same page and THANK YOU THE HARTFORD! As a former corporate recruiter, you do have the best and the brightest representing your company! Keep up the good work!!!

What horrible service!! My husband got in an accident about two months ago and we are still fighting with the insurance company. Even though the car and the insurance policy are in both our names, I was told by a very rude "Kim" that she would not talk about the claim with me, only my husband. When this is over and the policy is up for renewal I will go someplace else!!

I traded a 2011 subaru for a 2014 subaru {I also have a 2004 subaru} The car dealer gave the hartford the info .....to add the new car and take the 2011 off the policy....but they instead took the 2004 one off the policy! I got a letter from Motor Vechikle that I was driving an uninsured car.....I called the Hartford and they said they would update the info to MVD....well....3 mo. later I was stopped and told I was driving an uninsured motor vechicle and I have 2 pts. against my license....I'm still trying to straighten this out....and we bought the car in Dec. 2013!

Just average as far as I concerned and I honestly think Geico has better rates. But at least the customer service is friendly, just the quotes is a little to high

Very courteous. Answered all of my questions and informed me of discounts and benefits that I wasn't aware of all the services and savings that were better and much less expensive than other insurance companies I've researched or used. Awesome experience!!!

Great and prompt service and representatives who are patient and take time to make sure everything is understood.

I would rather go out of business than use The Hartford for insurance. With a CEO making upwards of $4 Million a year and over $7.5 Million in Stock options in 2012, they feel they are to big to talk to small business vertical clients on a realistic level. After 2 years and tens of thousands of dollars in workers comp. with NO loss runs, they were unable to comply with an increase in insurance coverage that our company needed and then billed us an additional $1,800 for canceling because we were forced to switch companies. With a company that has experienced over 60% growth for 4 years in a row, I certainly will not be doing business with them in the future. Very bad business decision on their part in my opinion.