The Hartford Review

their customer service on the phone was very helpful and very nice...would definitely recommend them

I have loved the Hartford since we signed all our insurance needs over to them. We saved so much money over our previous carriers. But I just
added a new vehicle yesterday. It was not allowed to be added to my
current policy for some reason and therefore, it took quite a while to
get the coverage started. The agent was very helpful and I would give her
a 10. But all of a sudden the amount of the premiums has increased
dramatically. So, I am still very happy. Just not as happy with the cost as I was when we first switched.

I recently purchased a homeowners policy and auto insurance. I was assisted by Sholonda and she was extremely patient and took well over 1-1/2 hours talking with me to customize our homeowners contract. I have done business with The Hartford in the past and I find that after being insured with another insurance carried, and being overcharged, I decided to to back to The Hartford.

After purchasing a new vehicle, my insurance was very high. I decided to check into Hartford, through AARP. They quoted me a rate which was about $300 less than my current rate. I was very happy, and the transaction and process was easy and all online.The representative I spoke with was professional and kind. I am very happy to have made the switch.

The Hartford Insurance Company turned me down for long term disability coverage because I had carpal tunnel surgery. I hardly think a common surgery on my wrist is a good reason for not allowing me to have LTD insurance. What a bunch of idiots.

The process was easy and efficient, though I got penalized for paying a parking incident out of pocket, it still counts against my record and so does when I needed help with getting the motor to start, batterie was dead, so two counts against a good rate which then was better that I paid before but not as enticing as it was after the quote

joining was so easy and yes I saved a lot of money! Looking forward to having them on my side.

Just joined. Got car and renter's insurance. Process was relatively quick and easy.

Today, I'm extremely pleased with the service I received. I saved a lot of money and got the same coverage. The representative was respectful and helpful. I have to say that today is my first day with Hartford. I'm just happy to be away from my previous insurer. I look forward to doing business with Harford for many years to come.

No customer service here. I could not believe nobody picked up after being on hold for 37 minutes. This place must be one of the business Clark Howard always talks about. I see everyone that works there loves working there. Why wouldn't they? They don't have to solve anyone's problem. Just put them on hold!

I am so thankful I decided to venture out for quotes on auto insurance and found AARP The Hartford. I was with State Farm, same agent for 47 years. They were continuing to raise my rates. When I questioned they would say it was an over all increase. Keep in mind I had no incidents on my records. After signing up with The Hartford and going into my agents office to sign and cancel all policies, I learned the reason for higher premiums was an age increase. Geeze! why can't people be honest anymore. Never the less, I am glad I made the move, you are saving me $509.82 a year.

What GREAT service! All my questions were answered quickly and never felt rushed. Best decision ever! Thank you!

I saved over $160 on the yearly premium for combined home and car insurance. I had been with Farmers, but am now with Hartford.

Very efficient and informative. Answered my questions well.

I switched from my current company after comparing several, I found the Hartford online site very helpful, then called the number quoted on website. I was able to match my current coverage and save $ at the same time. Very happy with both the online and agent I spoke with.

The representative I spoke with knew how to help me, customized the policies for my needs and got the ball rolling right away. Within an hour I had all the information I needed including my policies and insurance cards. Wow, wow, wow. I am impressed. Oh did I mention she saved me hundreds of dollars over what I am currently paying and also upgraded my home owners insurance.

I was very pleased with the service and information,I received from Marcia.I had many questions about changing insurance companies,as I have been with the same one for the last ten years.She was very helpful and knowledgeable,The Hartford will soon be my new insurance company!

We have been with Hartford for about 10 years now and the service is always TOP NOTCH and the RATES are EXCELLENT for the coverage we need. We currently have 3 autos and 2 homes, all covered by Hartford.

I did an online quote picking what coverage I wanted it was easy as pie,had no trouble at all. I then called a rep to make sure I had everything I wanted and needed.Saved me over $300.00 a year.So far so good.

I'm an employee and believe we are very capable and do the right thing for customers, employees and shareholders.

Saved alot of $$ on home & auto insurance....very helpful and polite customer service lady.

Thank you~I got exactly what i wanted and the customer service representative was excellent!

I'm satisfied with the product and service I received. Knowledgeable, helpful and customer service oriented employees makes a successful company.

Friendly professional people to talk to and were able to give me the same coverage I had with a different company for a very large discount!!! So far so good. They also were able to offer me a workable billing program to suit my cash flow!!!

I am back at Hartford from A company that was not only expensive but the service was terrible. The personnel is very helpful and make sure that I don't get what I don't need. I am sorry I left Hartford and am staying with them for as long as I drive.

Very thorough and trying to find you all the discount you deserve

Excellent response to my request for information, and very professional handling of my requirements. Easy to set up my account. So far so good.
Looking forward to my new insurance relationship.

Compared to the same coverage from State Farm I saved over a $1,000.
I have had Hartford in the past and they always took care of claims quickly

Great experience with the customer service by phone.

So far have talked to 2 different people on the phone and both have been very helpful.

Using the total phone for this purchase is always an awakening experience. Having been a P&C agent for many years in FL, I know that as hard as we try there are those who we are unable to communicate on the phone. I have myself told the folks that if they stop complaining and give me the real facts I can try tp help them but when one wants to continue to scream at you, you can not help them.
Patience is not a virtue of all but when you deal on the phone one must remember that the other party my have a different dialect of the English language that is spoken in your area. This is a biggie. Also be prepared to pay for the policy if you want what was offered. No money no coverage, thus if you paid nothing at the end of your phone call, you have nothing as in NO INSURANCE.
Always remember, if you do not understand the person on the other side of the line, they are probably having a hard time interpreting you.
Enough said. this is a great program. Thanks you AARP

Had wonderful experience with Hartford. Audrey was so nice and efficient in changing my policy from old car to new. The young man in finance was also. Everyone I have dealt with has known their job well and been very nice. I recommend anyone who needs Car insurance come to Hartford.

My experience was mixed. I was able to download the policies and pay the premiums online. That was straightforward and easy and I rate it
5 stars. Getting the coverage took longer than expected and required four calls for three policies. I rate that 3 stars.

I called the Hartford AARP program to buy an auto, homeowners, and fire policy for a rental house we own. Two of the policies were issued by one department while the third was issued by another, so I spoke to two reps at the outset. The auto and homeowners applications were pretty straight forward, but the rep couldn't print the quotes because the Hartford's system was having problems. The fire policy took longer because the rep didn't seem to know where to go in the system to get the information she needed. She never was able to print the quote.

Over the next two days I talked to two more reps and finally got all the policies issued as quoted. The Hartford then mailed me two policies, with different policy period dates, for the same rental property. A call today (to a 5th rep) got that resolved.

After some false starts and a some time on hold trying to find the correct person to assist me, the service was excellent. Saved a significant amount of money, well worth the effort to switch agencies.

I received a bill today but I thought I had this set up to come out of my checking account every month so what is going on also would like to have my renters and aauto payment in one paymentg]\

Another conglomerate with no care for community or health

I thought I was paying too much for Car Insurance, so I started shopping. The Hartford not only had a 12 month (as compared to the 6 I used to get with my old company) But the Really Cool Thing Was They were almost Three Hundred Dollars Less a Year than I had been paying. Changing couldn't have been easier -- I worked a Very Professional, Very Knowledge Young Lady Named Jaymie. She took care of everything and the change over went off without a Hitch---I would Recommend The Hartford to anyone who would like a Great Company, With Great Service and Great People!

The representative was very knowledgeable, patient, and pleasant.She answered all of my questions and took the time to explain in detail my new coverage. We compared my old coverage to the Hartford coverage and I have saved over a $1000.00 on my Auto and Home insurance. I'm very pleased. Hopefully this will be a seamless transition.

Every six months that company with the talking gecko would jack up my rates. I got tired of paying for those cute adds and Warren Buffets net worth. Saved over $250 going with AARP Hartford.

A great team of people helped us get house and auto insurance,thanks so much!

It was very easy to work with Hartford, very helpful and saved me a lot of money

Poor customer service. Horrible website. Prices are high.
GO ELSEWHERE.

ABSOLUTE WORST INSURANCE COMPANY I HAVE EVER HAD !!! I FOUND AUTO INS FOR LESS & MORE COVERAGE ( 125.00 mo ) COMPARED TO THE 283.00 HARTFORD HAS BEEN CHARGING ME. I CALLED A WEEK IN ADVANCE TO CANCEL MY POLICY, AND THE AGENT DIANE COULD NOT OF BEEN ANY MORE RUDE I WAS CANCELING. NO THANK YOU FOR MY YEARS OF BUSINESS......JUST FLAT OUT SHORT & NASTY. FOUND OUT DIANE ALLOWED FOR ANOTHER PREMIUM TO BE REMOVED FROM MY BANK, AND OF COURSE IT WILL TAKE A WEEK TO GET MY REFUND !!!!! I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.I HATED TO GIVE THEM 1 STAR, BUT HAD TO , TO ALLOW POST. SHAME ON YOU HARTFORD

I just joined AARP insurance!
I'm going to be saving a HUGE bandle!! I definitely recommend it!!

I had been a complacent Allstate Auto and Homeowners customer for over 30 years: Never having any claims, but always having cost increases. This year I decided to shop for comparable coverage with different insurance companies and found Hartford to have better rates for the same or maybe even better coverage. I will shop and compare every year going forward.

Called customer support for some assistance logging onto their website. Unfortunately, they did not have an idea how to assist me, tried to get a manager twice and then just hung up. Ugh!

I just signed up yesterday, and so far, I'm very pleased with the process. The agent who assisted me took a great deal of time to help me understand my coverage and was able to bundle my auto and homeowner's insurance. I think I'm going to be very happy that I switched.

I got tired of my rates being raised on me, started to look around and Hartford rates almost a thousand less than Liberty Mutual for both car/home quotes. I switched.

Very professional took a lot of time 2 provide the best service possible by searching the policy that best serves my needs. The money that I saved cannot be duplicated by any other car insurance company. Safe conscientious drivers should really consider seriously the Hartford for their insurance carrier

I recently enrolled with the Hartford on November 1st, 2016. So far, I've dealt with one very rude customer service representative and that is one too many. Already having second thoughts about this endeavor. That was just one out of several I have spoken with however. I shall see over time if i made a good choice here. For now can't give a five star rating.

I spoke with Christina for about 15 minutes & we finalized auto & renters insurance policies for my mom & saved her $900 p/yr for the same or slightly better coverage. I had called someone else prior to being referred to The Hartford & it took 2 days to get a response. Christina was GREAT !!!!!

very responsive, easy to contact, polite and helpful.

Excellent service. Very competitive rates.

Very friendly, professional and helpful representative.

Easy process, saved me $200 a year, why wouldn't I do that! Wished I would have earlier!!

The quote process was easy however I havent heard from them yet. My coverage was suppose to start yesterday. Fortunately I'm older and wiser and have plenty of overlap. By tomorrow I'll move on...I hate when I'm not being communicated to or valued.

Just got them for my auto insurance. They were very friendly during the signup process (I guess any company would be). They are saving me a bundle of money compared to my old policy (over 50%).

Twice I have paid my business policy in full, the premium comes out of my accout then is reversed, in July and Sept 2013. There are sufficent funds in my account to cover my premiums. Now they are charging me a late fee of 10.00. I have not had a claim. The Hardford will not accept my money??? It is a Harford mystery.

We have been in a different Insurance that was too expensive. We knew it was time to change. So glad we did.

So far so good. I am a new client. Phone conversations were prompt and easy, representatives were knowledgeable.

My company uses The Hartford for their disability insurance. This company uses delay and deny tactics. They do not honor their claims. Always saying documents were not received,minimizing your condition, and talking by phone like they were inquisitors or work for a police investigation department, staying in single words that you are lying (that they called the doctor and that is not what the doctor said), and don't accept your responses. They operate in bad faith, don't show a minimum amount of humanity , called you to let you know that you will not received any payment, and just the week after, you receive the payment (because you send what they required on time, and have to be processed even when they don't want to do it). Both of the analysts that have deal with my case Joanne Southern and Barbara Vass have been incredibly rude. Worst insurance company I ever dealt with.

I recently got auto and renters insurance from the Hartford through AARP. They made the transition simple and pretty quick. I was doing the application online and ran into an issue with my bank not being on the drop down list. I called and the person I talked to took me through the rest of the process. It was a good experience.