Mike S

Review of The Hartford

I tried to get a quote online. It was a terrific ...

I tried to get a quote online. It was a terrific headache just to get a quote. I got several error messages, and instructions to phone them instead. If I wanted to waste time on the phone, I would not be doing this online, folks. I tried again on two other days until I finally was successful getting a quote. I decided to buy online, but when I clicked the final "submit payment" button, I got another error message, telling me to phone them. This time I had no choice. I found out that my purchase of home insurance had gone thru, but not my auto insurance. They had somehow "lost" all my auto info. How is that even possible when I bought both at the same time? What a joke. But I was already stuck with them. I had to go thru the entire questionnaire again over the phone from scratch. What a hassle and a big waste of time. On top of everything else, I can't sign or print anything online, so it all has to be done by mail. They made the process just about as inconvenient and problematic as possible. Next year I am definitely going to shop around again to see if I can find someone else.