THE GROSVENOR HOTEL VICTORIA LIMITED Review

I visited here for an informal business meeting and only used the tea room so I can't speak for the rooms or other facilities. We only ordered a few soft drinks between us but what I had (Earl Grey) was good. A little more milk would have been ideal as there was only 1 pot between 2 of us.

The waiter was a little irritating (hence only 4 stars) as he tried to upsell us when we asked for tap water and then hovered rather too officiously after he'd served.

Went to the bar to order a drink. Was informed it was table service. No one ever came to take our order.

Lovely venue for work Christmas party. Would highly recommend.

I was in London to attend a conference and decided to stay at the Grosvenor hotel. This was my first stay at this hotel and I was very surprised by my room. It was so much bigger and nicer than the rooms I stayed in in London so far, some of which were so small I couldn t even oven my suitcase and had to squeeze into the bathroom. The room I stayed in at the Grosvenor was like I was was used to from the US, with plenty of room to spare. I really enjoyed my stay here. The location is fantastic, right next to Victoria station and the staff is incredibly nice and helpful. It was so nice to come back after full day conference, step into the beautiful lobby accompanied by the scent of the fresh flowers, knowing I can now unwind with a nice hot shower and sleep in the comfortable bed.

Lovely London experience whilst at the Grosvenor. Excellent location.

Nice building, staff is friendly but the standard room is a little bit small for the price range.

Very close to the Victoria station (there are a way from train station to the hotel lobby). Spacious room, good location and strong wifi.

Beware - not recommended. Did not feel like a 4 star hotel. We struggled to get help with bags into hotel, check in took forever. Room was a LONG walk from reception and we had to manage our own bags. Accidentally locked out of room and 3 staff ignored pleas for help. Reception told off my partner for this happening to her. Room service phone kept ringing out, had to call reception and was given attitude. Not a good atmosphere, staff are scarce in general. The only positive is the location on top of Victoria station. We cut our stay short and went to a much nicer hotel. A final warning for those people who may be sensitive to any negativity - do not stay here.

A much preferred option to the other pubs immediately adjacent to Victoria station. With prices almost the same, albeit with mandatory table service and the associated charge.

Lovely stay. Big room, friendly staff, good breakfast, great location. No complaints whatsoever and would happily revisit.

Had a great lunch in the coffee area. Very comfortable and good service.

The staff were lovely the rooms are clean and tidy breakfast excellent would go back there again

Incredibly convenient, attached to Victoria Station. Surprisingly quiet given proximity to transit. No complaints-very nice lobby and convenient location.

Chic, well placed Oxford street 5-10 by bus and the Buckingham Palace 10 min walk

Nice staff great service. But huge prices for very small accommodation. Good location too.

Right next to Victoria Station, and very close the Victoria Palce Theatre. Plenty of restaurants and cafes close by. Room was great and so was service.

Beautiful reception area, rooms are pretty small though

I attended an afternoon tea which was very disappointing as it was really quite pricey. The service was excellent, the food however was disappointing the sandwiches where no very tasty and the scones where extremely hard.

A mish-mash of genres inside like a McDonalds inside an old church with a menu that reads well but is flavourless. Staff are nice.

The Grosvenor is situated right next to London Victoria train station. That's good news if you are a traveller, and bad news if you happen to get a room next to the station - be prepared to listen to platform announcements well into the night.

The rooms are OK, a little rundown perhaps (mine had a socket that didn't fit the wall, a lamp that wouldn't stand up straight, and a tap that leaked), but comfortable enough for a night.

The hotel is one of those that has hundreds of rooms and is so cavernous that it can take ten minutes to reach your room from reception. That's fine if you like the exercise and have the time. But if, like me, you wait 5 mins for one of the hotel's two lifts, and finally reach your room to find that neither of your keys works ("Did you put them next to your phone, sir?" "Why, yes. Ought I to have carried them in a led-lined bag?"), then it's not ideal.

The staff were very friendly and greeted me warmly. The restaurant served a mean ribeye steak.

I'd go back.

Beautifull and historic. Near Buckingham Palace, restaurants, shopping, pubs.

Had afternoon tea here for my birthday. The service was fantastic and even brought a cake with candles! Lovely tasting food as well. Catered for vegetarians as well.

Beautiful lobby, great breakfast, convenient to transportation.

I've given this 5* because of the lovely afternoon tea room with comfortable chairs. We weren't squashed in like so many tea rooms. It's getting harder to find this level of comfort in London afternoon teas, so it was very nice. The food was great too.

The hotel is located right on Victoria Station. The hotel is old. He came on a business trip to London for a day, so I chose him in accordance with corporate requirements. The company pays. I do not advise if you pay yourself, especially if the room faces the station - it is very noisy. The price-performance ratio is terrible, but for London this is a common thing. Even shit is expensive.

We stopped in for breakfast on a cold wet day and we treated with great kindness and consideration.
They offered to keep our bags while we attended mass at the Cathedral.
Thank you !!

This time, they put me in an amazing room, 30sqm, in London, it was just amazing!!! Will come back again, for this gesture from them

Excellent hotel, very warming welcome. The breakfast was included in my rate and it was excellent buffet (different kinds of eggs, marmalade, croissants, etc...) Very quiet room even being close to Victoria Train Station

Had a work conference here. The lunch is always dismal.

My husband and l have just returned from a delicious Afternoon Tea with Champagne at the Grosvenor Hotel. I would like to thank Muhammad and our waitress, Maria for their excellent customer service. Hoping to return in November when we shall be going to the Royal Albert Hall.

It's convenient for Victoria Station but they really do need to train staff to smile occasionally. Food is OK with London prices.

Please, fix the problem in the ladies toilets in the basement! The stench is unbearable! And has been for years now!

THIS HOTEL IS VERY NICE AND COMFORTABLE .ALL THE EMPLOYEE ARE VERY FRIENDLY.

Stayed here for a few nights before Christmas. I also sent chocolate and congratulations card, thank you very much. The environment is elegant, there are many dining options around, and it is convenient to travel.

My rating is about the experience with hotel restaurant as I could not find a way to review it specifically.
Entered in the restaurant (nearly half empty) at 7:40PM, got my starter at 8:10 and the main course at 8:55PM.. after complaining a lot with staff they eventually offered me the dinner but the whole experience has been really disappointing

Good place, but broken iron could not change 3days after reporting via their site, disappointed

I had afternoon tea at the Grosvenor and both the staff and the food were of a high quality, definitely worth a visit.

Absolutely fantastic with staff who can't do enough to help.

Afternoon Tea with champagne. Very tasty fresh sandwiches, scrummy cakes and overall good service.

The rooms are what let this hotel down. They're so small you; you can't even open the shower door without hitting the toilet! The beds are comfy but again it's very tightly compacted in.

The service is good and everyone is friendly. My TV didnt work on the first night but it was resolved quickly for the second.

Breakfast is a buffet which is my preference for a breakfast and the food for breakfast is ok.

Overall I wouldn't stay again, even though this location is very close to my London office, as the room made me feel very closed in.

Very friendly staff. The tea lounge was nice but customers were packed in. So private conversation did not feel that private. The coffee was very nice. But the Earl Grey was weak. Very convenient location for my meeting.

Hotel is conveniently located at the Victoria station. The room felt clean and neat, was relatively spacious, had all the expected amenities and a comfortable bed. With a higher floor it had a nice view over the city. The staff were very friendly. Recommend, especially, if you are in transit.

Always a great place to stay. Beautiful rooms fabulous location and lovely staff

We really enjoyed this hotel. It was beautiful, and the staff were all very helpful. A major bonus was being within walking distance of a lot of the major sights. Only thing I wished for was a bit of a better breakfast selection, but the food was all good, and I loved having afternoon tea!

Beautiful hotel, service above par.we loved the walking distance to Buckingham Palace and Victoria Station entrance from the hotel itself.

Great Dimsum and a big thank you to Jakub working on the lobby floor who was very helpful and efficient! Great place for an elegant group meal.

Everyone is very friendly and the amenities are quite nice.

Excellent service. Good food. Great position. Highly recommended for it's price level.

My best friend and I went for our Afternoon Tea with Champagne at Grosvenor Hotel last week and we had a great time. The sandwiches, scones, cakes etc were so good and so yummy. We were looked after so well, will definitely go back.

Nice hotels, room is clean but a little outdated. TV is super tiny. Location is great!

First impressions were of a grand old place, the lobby decked out with a clever Wimbledon theme, the torniment being just around the corner.
The check in was very slow, there seemed to be a computer problem... after that potracted experience and given the map to my room on the sixth floor I set off. First stop, the lifts I needed to reach my room. One of the two lobby lifts was out of order, so, another minor wait. The room required the use of two lifts so all in it was quite a trek.
The room was small and only adequately maintained. Bathroom was nice, tv was rubbish. Not that I really required it for my one night stay.
All in all a little disappointing.

Beautiful building and really grand features. The breakfast is improved since I last stayed here. They chap running breakfast is incredibly polite and helpful - a real ambassador for the hotel. The hot water in the bathroom takes a very long time to come through - this hotel must waste an awful lot of water. Television signal is poor - fuzzy picture on most channels. Bed is comfortable, room is clean and well maintained although quite small.

Lovely hotel that seems straight out of an Agatha Christie story in some ways. Close to Victoria Station, theatres, restaurants, with Buckingham Palace a short walk away. Comfortable if cosy room but perfect for the two of us. Good service at the bars but we never ate there so can't comment on the food. Good base for a long weekend in London.

Lovely hotel, conveniently located next to Victoria Station. We had a suite, which was spacious and very comfortable. Staff was attentive and gracious. Generous complimentary breakfasts and happy hours. No real complaints. I would definitely stay there again.

Very disappointing experience. Drab and dull bedroom, poor electrical lighting, lamps with no On/Off switches, analog tv that does not work, old apartment type bathroom, very slow filling toilet tank! When reception staff asked whether we were in some "old wing " we weren't told about as a matter of choice they were evasive! However when checking in they were eager to offer an "upgrade" before even knowing what the original was! The WiFi was weak and unfunctional.

For the price charged it was a pathetic experience. Not this hotel ever again!

After a little while. I got to know the staff and surprisely they are quite a lovely bunch. Beyond the professional and impersonal approach, I was looking for a more personal touch and I have felt it here. Staff and friendly and go out of their way to help.

Great and beautiful hotel but service is poor compared to the hotel rating... I had to wait for over 3 hour to get room changed because the preference was mixed up, which went late into the night missed dinner and had to please with reception to chased up with catering staff to provide their 24 hours pizza offer (just won't pick up the phone)...
Also l was made to wait for long to get pre-order the breakfast (room service) because it was miss because order fell off (their excuse!!)

Started our Brittish Islands/Ireland trip here. Nice hotel with good rooms and a nice dining ambiance in 2 dining rooms. Close to Buckingham Palace and Hyde Park.

The location is near perfect and the hotel has great character, the shower and bathroom size isn't ideal

Excellent hotel in an excellent location. Staff and service were wonderful.

Stayed prior to and after a cruise. Got five star treatment at a fair price on first stay (booked from the states). Second stay prices were severely hiked from $175 to over $300 a night without the additional benefits of breakfast or happy hour drinks offered with the first stay. Great location next to Victoria Station and within walking distance to many attractions with easy access to the Hop on Hop off bus.

Wonderful hotel, fantastic location, and very helpful staff. Room was charming and spacious with modern amenities. The restaurant serves a hearty buffet breakfast. Our family would happily stay here again.

Clean, tidy rooms in a very convenient location. The bathroom was a bit small but functional and it's an old hotel, so we forgave it that. The complimentary bottle of wine was a really nice touch after a long day of being a tourist in London it was nice to relax with that.

Excellent hotel, wonderful staff, clean and lovely rooms, and a wonderful breakfast to get your day started.

This review is just for their function room and services within it.

The room itself is absolutely massive and the Grosvenor staff work hard to make sure that it looks impeccable and meets all requirements. The staff on the night are polite and always more than eager to help.

The food at this hotel is really nice. It is rare that I take interest in a vegans 'alternate option' to a menu but they take pride in everything they serve and it is all delicious.

A beautiful building. The room we stopped in was beautiful