temi1708

Review of THE GROSVENOR HOTEL VICTORIA L...

Great and beautiful hotel but service is poor comp...

Great and beautiful hotel but service is poor compared to the hotel rating... I had to wait for over 3 hour to get room changed because the preference was mixed up, which went late into the night missed dinner and had to please with reception to chased up with catering staff to provide their 24 hours pizza offer (just won't pick up the phone)...
Also l was made to wait for long to get pre-order the breakfast (room service) because it was miss because order fell off (their excuse!!)