The Gardens at Towne Square Review

My mother was put in this facility without my knowledge. I had no iIdea where she was until the day after she arrived when she called me and asked me to come right away. I did but when I got there I was basically verbally abused and I had no understanding of why I couldn t be there. Anytime I called they were not put me through to her I still did not know why and then I went to visit her she wasn t there but I was waiting for. I was told I was to leave I still have no idea why until I was told by a relative what the situation was, then I stopped I ll completely no calling no visiting no nothing but yet they threatened a no protection order against me. I am not crazy but I am emotional and they weren t handling the situation well at all so I was reacting because they were keeping me from my mother. They did not bother to explain to me what was going on either. Would ve been a lot better outcome.How would you feel if you were being kept from your parent or your grandparent and you were not told anything and you knew nothing about why you couldn t see them you might have a hard time too that s exactly what I did I had a hard time being kept from my mother who I love with all my heart. My mother and I have been extremely close my entire life. How would you feel if your relatives didn t tell you anything about your mother. Pretty disturbing. Just thought I could go visit her. I had no idea they had particular rules because nobody told me. That is how I was treated. My mother is now being moved because of the rules that I didn t know about. So everybody jumped the gun and put my mothers health at risk. If I did anything which I m taking responsibility for people had listened to me if they had cared to listen to me we could ve gotten this whole situation straightened out but they just wanted to think the worst of me. This is my mother and I m being barred from seeing my mother without being told why. That s inexcusable and I find the fact that I wasn t told by my relatives extremely unfortunate but I m being blamed for it I ll just know the next time I m not supposed to goI won t go until I m told otherwise. It could ve been worked out but I was upset people were not allowing me to talk to her on the phone or see her and I didn t know a bloody thing because nobody would tell me. So if you go here make sure your family knows what s going on because otherwise what happened to me and Unfortunately to my mother will happen to you

Pretty typical. Lovely look but as regimented and emotionally sterile as any of the institutional care solutions. My mom was here for 4 years and we finally gave up. They kept escalating costs and intrusive care until we were basically forced to move her out. Thank god we did, she would have died of institutional overkill if we didn t get her out. It is pretty. The largely immigrant staff are sweet. The administration is typical, meaning liability- focused and very protective of their image (I.e. hide the less functional residents from prospective families) and cautious. Costs are designed to ratchet up to extraordinary amounts once they get you locked in. My mom (as with others we got to know) were eventually refused access to the pretty dining room because she didn t fit the well-groomed image they wish to project. Not bitter, just giving an honest assessment. They wipe out the reviews periodically (which is why there are only 9 or 10 despite years of operation), so it is hard to get a good picture. My caution is to look at the patients on the memory care and decide if that is what you want for your parent, dcause as they age, they will send your parent there to finish out their time.

Finally can visit Mom. I'm vaccinated and neg. test.

I have been visiting with the Gardens for about a year now. Staff is very friendly and always willing to help. Residents have said to me on numerous occasions how much they love living in the community. The apartments are welcoming and the dining is great. Can't beat the location!

My father has been at The Gardens for 2.5 years and loves it. The facility looks like a country club and the staff is amazing, always friendly, caring, and helpful. The dining experience is so good that my father doesn't want to go out to eat. There is always something to do because of the daily activities, speakers, outings, and nightly movies and he has made quite a few new friends.
We highly recommend the Gardens at Town Square.

Make a lot of noise (70+dbA) in the morning. Wake me up at least 3 times a week in April-Sep

The one thing I've always noticed that stands out about the Gardens is their staff and level of care they demonstrate.

We are a local Moving Company that has worked with the Gardens and Era Living for over a decade now and through the years every time I've personally been on site there is always active involvement with the staff, always somebody there to help, residents are greeted by their name and everyone seems to feel comfortable. That is a testament to good management. Not to mention, the building is always real clean!

Would highly recommend for prospective residents.

Great location and care. Great food in our dining room

The organization that owns and operates The Gardens at Town Square, Era Living, is really amazing. I had the opportunity to work with the Leadership Team at this community and they are smart, kind, and resident-centered. Their quick response and careful approach to reopening during the pandemic certainly helped their residents and families avoid a potential tragedy.