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What reviewers say about The Forge Pizza

Generated with AI from 105 reviews on Trustburn · updated 52 days ago

Customers generally describe the food and staff positively, noting friendly service and a decent place to grab a bite, though some feel the food is only average compared to competitors. The reviews are mixed, with 39% giving five stars and 20% giving one star, reflecting a wide range of experiences.
What does The Forge Pizza do?

The Forge Pizza is listed on BeyondMenu.com, a community-driven site where users can order food online for pickup, delivery, or reservations. The available information describes the platform rather than specific details about the restaurant itself, so what The Forge Pizza specifically offers isn't clear from the data provided.

What are the most common complaints about The Forge Pizza?

Based on the critical reviewers, the most common complaints concern food quality and service issues, including burritos described as raw, cold, stale, or low in quality, along with poor service such as language barriers and orders being messed up or not corrected.

AI-generated from reviews on this page. Verify anything important with the company directly.

Arthur Rodriguez
Reviews 1

Stale burritos. Not much selection in Vail. Stopped by ordered the chicken burrito and a brisket one as well. Should of knew something was up because there was nothing cooking. Everything tasted old and wasn't even warm. Seriously considering contacting my cc issues. This was a waste if time and money. The ladies barely spoke English and couldn't recommend anything. Should of went to the McDonald's next door

Alex Adams
Reviews 1

Food was amazing. For a tasty surprise try the impossible meat. It's vegan but tastes so much like ground beef I had to inspect to make sure I hadn't actually gotten ground beef(I could tell by texture it wasn't beef). Queso amazing as always

antonio pacheco lopez
Reviews 1

customer service is the worst when it come to fixing a mistake. I order food for me an my staff. Drove to the Vail location from Avon to pick up my order. When I got to my location i noticed my order is incorrect. Call the store, 1st time no one answered the phone. Called back the 2nd time, a young girl answered the phone. I told her that i had placed an order and it was incorrect. She asked her manager to take my call but instead of taking my call i was told to call back in 10 minutes. So i waited 15 minutes to call back and when i did the manager told me to drive back so i can pick up my refund in cash. Why would i drive back to pick up my refund in cash when i paid with my card online. It so simple to just issue a refund on to my card. I was simple to charge my card but now its so hard for the employee to issue a refund. What kind of service is this. So finally i made it clear to the manager i need my refund done the way i paid for it, not cash. He told me that the refund could take up to 3 weeks to happen since they needed to contact the corporate office. I told him to do what he needed to do but i needed my refund on my card. Called needed with manager getting my number and he advise me his manager would call me back in the morning. not even 10 minutes late he called me that my refund was done. So during the hole conversation i got BS information from the manager, which sucks. People need better training when it comes to customer service.

Aleron
Reviews 1

This Qdoba gives you a generous amount of items in the burritos. Another Qdoba over in the Dillon area makes burritos half the size of these. I gave them a bad rating but this Qdoba is awesome! Friendly staff and they don't cheat you on ingredients.

Lara Garrison
Reviews 1

Never been to Qdoba before and the food was great, but I came in 15 minutes before closing and half the food was already put away, the lady behind the counter acted like I was imposing on her for wanting to buy her food, and stared at me impatiently for the 15 seconds it took me to evaluate their topping options. And the portion she gave me was kind of small. Come on, now.

Lenny Longo
Reviews 1

Walked into Qdoba with my family and was quickly greeted by a lady named Ann (I asked for her name after my meal). Ann and the rest of the staff were surprisingly friendly to my wife and children. Most of the time I go to a similar create-your-own meal (whatever the cuisine type) restaurant and the meal prepper appears apathetic and dislikes their job. These employees, at Vail's Qdoba, care about their job and their customer's satisfaction there. I know not everyone will have this experience and I'm not sure if they operate like this all the time but the employees on December 30th were amazing. Other restaurants in the area should take note of their level of customer care. The other friendly employees that were there were Ooman, Andres & Ricky.

Shelby Adams
Reviews 1

First time eating at a qdoba. They don't charge extra for the guac and sour cream! Got a mini brisket bowl. You get more bang for your buck if you get a bowl over a burrito. Also get the queso! They have spicy and non spicy and it is amazing!

Susan Farhar
Reviews 1

We used the Vail Qdoba to cater a team dinner for 35 hungry teenage boys and their families this weekend. The delivery was prompt, efficient and friendly. Osman took care of everything! There was more than enough fresh food for the hungry crowd. The owner personally reached out to check on our experience. We would certainly use them again!

Tony Siminski
Reviews 1

The usual Qdoba food but this location's owners are cheap and don't turn on the A/C. The air temperature inside is hotter than the food being served. I feel bad for the employees who are dripping sweat into the food they are serving.

Isaiah Morris
Reviews 1

Terrible service. The kid at the front barely spoke English. Put peppers in and tortilla chips in my bowl when I asked for cheese and Pico. And half of it was rice! Got 2 tiny scoops of queso and only because I asked for a 2nd. And the saddest excuse for a spoonful of guac. Those 3 bites where it had all of the ingredients I wanted were nice though.

Deb Roberts
Reviews 1

The service was the best I've had throughout my long vacation. We stopped at 9 pm on our way through Vail for quick and cheap food and even though I could tell the employees were exhausted, they were friendly and patient and apologized profusely for being out of a few things because their supplies delivery wouldn't come until the morning. They gave us free drinks and queso for the trouble even though I didn't complain at all. The food was delicious and made with care. We ordered a couple of each of the tacos on the menu. All of them were delicious.

Adam Price
Reviews 1

Horrible burrito wrap. I live in west Vail so I visit this Qdoba frequently (due to a lack of options) and i'm blown away by the poor quality of their burritos. if you have ever made a burrito at home you know that you need to add the ingredients along the length of the burrito and roll it so that all ingredients are present in every bite. These guys have no concept of this. Its unbelievable that something so basic could be screwed up. Either they don't care or they have no quality control. Hopefully upper management gets involved in training.

Lauren Mcmillin
Reviews 1

Time and time again I visit here hoping the service and staff will provide to their customers. Didn't even recognize munlitple people were at the counter ready to order. Plus the man serving the food couldn't even wrap the burritos I ordered or comprehend what I ordered. Food is always great but the staff is making you fail! I hope you understand that just because I don't speak Spanish, doesn't mean I don't deserve less than Vail quality service! Good luck.

Billy Smith
Reviews 1

It s honestly just not good. Food has no flavor and is never warm it s always like Luke warm and probably been sitting out all day. Been livIng in vail 4 years and this is the worst restaurant out here. Owners know food is limited so people will come anyways. Avoid

Matthew Van Cleef
Reviews 1

Tried to call in a order a 8:45 was referred to order online. Online told me I couldn't order it was to late. Called back no one answered. So I understand your about to close. I also work as a cook in the restaurant industry. Never have I worked anywhere that turned away money during operating hours. Maybe next time you guys don't want to make a order so close to close be more professional about it. For example. I'm sorry sir were no longer taking pick up orders at this time if you can make it in before close we love to make whatever you'd like. Etc. Or change your closing hours to 8:45. But what do I know I'm just the aggravated customer trying to order while you guys close. In response to the owner's reply: Great way to reconcile the problem. Refer me to corporate cause you just own the place what can you really do to fix the problem right. Corporate has all the power.

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About The Forge Pizza

BeyondMenu.com offers an authentic niche community infused with food experience content from your neighbors next door. The site's user friendly features allow users around the community to connect, share ideas, and seek advice about everything about near by restaurants.Order food online with no waiting line! With the Beyond Menu App you can order food online for pickup, delivery or even make reservations without ever having to pick up the phone.

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