antonio pacheco lopez

Review of The Forge Pizza

customer service is the worst when it come to fixi...

customer service is the worst when it come to fixing a mistake. I order food for me an my staff. Drove to the Vail location from Avon to pick up my order. When I got to my location i noticed my order is incorrect. Call the store, 1st time no one answered the phone. Called back the 2nd time, a young girl answered the phone. I told her that i had placed an order and it was incorrect. She asked her manager to take my call but instead of taking my call i was told to call back in 10 minutes. So i waited 15 minutes to call back and when i did the manager told me to drive back so i can pick up my refund in cash. Why would i drive back to pick up my refund in cash when i paid with my card online. It so simple to just issue a refund on to my card. I was simple to charge my card but now its so hard for the employee to issue a refund. What kind of service is this. So finally i made it clear to the manager i need my refund done the way i paid for it, not cash. He told me that the refund could take up to 3 weeks to happen since they needed to contact the corporate office. I told him to do what he needed to do but i needed my refund on my card. Called needed with manager getting my number and he advise me his manager would call me back in the morning. not even 10 minutes late he called me that my refund was done. So during the hole conversation i got BS information from the manager, which sucks. People need better training when it comes to customer service.